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I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.
SLA stands for Service Level Agreement.
SLA is a contract between a service provider and a customer that defines the level of service expected.
It outlines the metrics, responsibilities, and guarantees for the service.
SLAs are commonly used in IT, customer support, and outsourcing industries.
Examples of SLA metrics include response time, resolution time, and uptime.
SLAs help ensure that services are delivered as agreed u...
SLA is calculated by dividing the total number of completed tasks within the agreed time frame by the total number of tasks.
SLA = (Number of completed tasks within the agreed time frame / Total number of tasks) * 100
Agreed time frame can be defined based on the specific requirements or industry standards
SLA can be measured for various metrics such as response time, resolution time, etc.
Example: If there are 100 tasks a...
I perform various reports related to call center metrics and real-time performance.
Real-time adherence report
Service level report
Average handle time report
Abandoned call report
Forecast accuracy report
IKEA values include simplicity, cost-consciousness, sustainability, and togetherness.
IKEA values include simplicity in design and functionality.
Cost-consciousness is a key value, offering affordable products to customers.
Sustainability is important, with a focus on eco-friendly practices and materials.
Togetherness is promoted through family-friendly products and a sense of community.
I align most with the value of susta...
Assembling IKEA furniture requires following instructions carefully and using provided tools.
Read the instructions thoroughly before starting assembly
Use the provided tools and hardware
Follow the step-by-step process to avoid mistakes
Double check each step before moving on to the next
Ask for help if needed
Carpenter work of wood involves shaping, cutting, and assembling wood to create furniture and other wooden structures.
Carpenters use various tools such as saws, drills, and sanders to work with wood.
They must be skilled in measuring, cutting, and joining wood pieces accurately.
Examples of carpentry work include building cabinets, tables, chairs, and wooden frames.
I appeared for an interview in Feb 2025.
In my daily life, I prioritize organization, communication, and continuous learning to enhance my skills and provide excellent customer service.
Start my day with a review of emails and messages to prioritize tasks.
Engage in regular training sessions to stay updated on product knowledge.
Practice active listening during customer interactions to understand their needs.
Utilize CRM tools to track customer interactions and f...
IKEA interview questions for popular designations
I appeared for an interview in Feb 2025, where I was asked the following questions.
I applied via Recruitment Consulltant and was interviewed in Jun 2024. There was 1 interview round.
Furniture assembly services can be provided for customers purchasing items from a showroom to ensure proper setup and placement in their home.
Offering delivery and assembly services for customers who purchase furniture from the showroom
Ensuring proper setup and placement of furniture in the customer's home
Providing guidance on care and maintenance of the furniture post-assembly
Assembling all wooden furniture involves following detailed instructions, using various tools, and ensuring precise measurements.
Carefully read and follow assembly instructions
Use appropriate tools such as screwdrivers, hammers, and drills
Ensure all pieces fit together properly before securing them in place
Double check measurements to avoid mistakes
Pay attention to details to ensure a finished product that is sturdy an
Ikea is a global company known for its innovative designs, affordable prices, and commitment to sustainability.
Ikea offers a wide range of well-designed, functional home furnishing products at affordable prices.
Ikea is known for its flat-pack furniture, making it easy for customers to transport and assemble their purchases.
Ikea has a strong focus on sustainability, using renewable materials and energy-efficient practic...
I applied via Approached by Company and was interviewed in Aug 2023. There were 2 interview rounds.
I appeared for an interview in Aug 2023.
Some of the top questions asked at the IKEA interview -
The duration of IKEA interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 37 interviews
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