Resolution Specialist Interview Questions and Answers

Email to inform guest that host cannot offer the room

• Apologize for the inconvenience caused

• Explain the reason for the unavailability of the room

• Offer alternative options, if available

• Provide contact information for further assistance

• End the email with a polite closing

I will actively listen to the customer, empathize with their situation, apologize for any inconvenience, offer a solution, and follow up to ensure satisfaction.

• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's situation and show understanding

• Apologize for any inconvenience caused to the customer

• Offer a solution to address the customer's issue

• Follow up with the customer to ensure their satisfaction with the resolution