Resolution Specialist

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Resolution Specialist Interview Questions and Answers

Updated 5 Oct 2023

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Q1. Write an email to the guest about the host not being able to offer the room.

Ans.

Email to inform guest that host cannot offer the room

  • Apologize for the inconvenience caused

  • Explain the reason for the unavailability of the room

  • Offer alternative options, if available

  • Provide contact information for further assistance

  • End the email with a polite closing

Q2. How will you pacify an irate Customer?

Ans.

I will actively listen to the customer, empathize with their situation, apologize for any inconvenience, offer a solution, and follow up to ensure satisfaction.

  • Listen actively to the customer's concerns without interrupting

  • Empathize with the customer's situation and show understanding

  • Apologize for any inconvenience caused to the customer

  • Offer a solution to address the customer's issue

  • Follow up with the customer to ensure their satisfaction with the resolution

Resolution Specialist Jobs

RESOLUTION SPECIALIST, CONTACT CENTER 2-6 years
Walmart Labs
3.7
Bangalore / Bengaluru
Healthcare Customer Service and Claims Resolution Specialist(Payer) 3-5 years
Interscripts Software
3.9
Hyderabad / Secunderabad
Resolution Specialist (5-15 yrs) 5-15 years
Acaipl Investment & Financial Services Private Ltd
0.0
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