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IKEA Wfm Real Time Analyst Interview Questions and Answers
IKEA Wfm Real Time Analyst Interview Experiences
1 interview found
Anonymous
I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
5 Questions
- Q1. Tell me about Yourself.
- Q2. What is SLA?
- Ans.
SLA stands for Service Level Agreement.
SLA is a contract between a service provider and a customer that defines the level of service expected.
It outlines the metrics, responsibilities, and guarantees for the service.
SLAs are commonly used in IT, customer support, and outsourcing industries.
Examples of SLA metrics include response time, resolution time, and uptime.
SLAs help ensure that services are delivered as agreed u...
- Q3. How do you calculate SLA?
- Ans.
SLA is calculated by dividing the total number of completed tasks within the agreed time frame by the total number of tasks.
SLA = (Number of completed tasks within the agreed time frame / Total number of tasks) * 100
Agreed time frame can be defined based on the specific requirements or industry standards
SLA can be measured for various metrics such as response time, resolution time, etc.
Example: If there are 100 tasks a...
- Q4. What reports do you perform?
- Ans.
I perform various reports related to call center metrics and real-time performance.
Real-time adherence report
Service level report
Average handle time report
Abandoned call report
Forecast accuracy report
- Q5. What is your current CTC and expected?
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Referral and was interviewed before Oct 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. It was a completely sportive interview with physical activity and testing the personal ability to manage the retail sales with handling team with all team spirit.
- Q2. How would you handle the situation during a chaos inside store by a unsatisfied customer?
- Ans.
I would calmly approach the unsatisfied customer and listen to their concerns, offering a solution to resolve the issue.
Remain calm and composed
Approach the customer with empathy and understanding
Listen attentively to their concerns
Apologize for any inconvenience caused
Offer a solution to address their issue
If necessary, involve a higher authority or manager
Ensure the customer feels heard and valued
Interview Preparation Tips
I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
I have good knowledge of retail
ATUL SHARMA
I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How much shopping can an employee do on a reliance card in a year.
- Ans.
The amount of shopping an employee can do on a reliance card in a year depends on the company's policy.
The limit may vary depending on the employee's position and salary
The company may have a set limit for all employees
The limit may be reviewed annually
The reliance card may have restrictions on certain types of purchases
The employee should refer to the company's policy for specific details
Interview Preparation Tips
I appeared for an interview before Sep 2016.
Interview Questionnaire
1 Question
- Q1. Tell me about urself
- Ans.
I am a dedicated and experienced team leader with a strong track record of successfully leading teams to achieve goals.
Over 5 years of experience in leadership roles
Proven ability to motivate and inspire team members
Strong communication and problem-solving skills
Track record of meeting and exceeding targets
Example: Led a team of 15 sales representatives to exceed quarterly sales targets by 20%
Interview Preparation Tips
Experience: They only judge ur skills and knowledge about ongoing investigation.
Tips: Dont go higher for prove urself...keep calm and give your opinion.
Duration: 10 minutes
Round: HR Interview
Experience: Simple discussion going your past experience
Skills: Energy Balance, Skills Of Explaining Things, Knowledge About Industries
I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Why should we hire you
Interview Preparation Tips
(2 Questions)
- Q1. 7 steps of sales
- Ans.
The 7 steps of sales involve prospecting, qualifying, presenting, handling objections, closing, follow-up, and referral.
Prospecting: Identifying potential customers or leads.
Qualifying: Determining if the prospect is a good fit for the product or service.
Presenting: Showcasing the product or service to the prospect.
Handling objections: Addressing any concerns or doubts the prospect may have.
Closing: Securing the sale a...
- Q2. Return of investment
- Ans.
Return on investment (ROI) is a financial metric used to evaluate the efficiency or profitability of an investment.
ROI is calculated by dividing the net profit of an investment by the initial cost of the investment and expressing the result as a percentage.
For example, if you invest $100 in a project and it generates a profit of $20, the ROI would be 20% ($20/$100 * 100).
A higher ROI indicates a more profitable investm...
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 4 interview rounds.
(1 Question)
- Q1. 1- About your self. 2- What's your roles and responsibilities. 3- What's your current CTC and expectations.
(1 Question)
- Q1. 1- About your self. 2- What's your roles and responsibilities. 3- What's your current CTC and expectations. 4- Why are you leave this Job. 5- Why I hire you. 6- Do you have any questions regarding this com...
Skills test.
1- math's
2- reasoning
3- English
Interview Preparation Tips
I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.
After finishing our training we use to go one store all managers givs us a task..
(1 Question)
- Q1. How u ll attend the customer wen customers entires
- Ans.
I will attend to the customer promptly and with a friendly demeanor.
Greet the customer with a smile and ask how you can assist them.
Listen actively to their needs and concerns.
Offer solutions or alternatives to meet their needs.
Thank them for their business and invite them to return.
Handle any complaints or issues with empathy and professionalism.
Interview Preparation Tips
- Basic knowledge of customer..
- Fullfillment of needs
I applied via Walk-in and was interviewed in May 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Reason for joining the reliance?
- Q2. Tell them ur reasons
Interview Preparation Tips
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