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IKEA Wfm Real Time Analyst Interview Questions and Answers
IKEA Wfm Real Time Analyst Interview Experiences
1 interview found
Anonymous
I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
5 Questions
- Q1. Tell me about Yourself.
- Q2. What is SLA?
- Ans.
SLA stands for Service Level Agreement.
SLA is a contract between a service provider and a customer that defines the level of service expected.
It outlines the metrics, responsibilities, and guarantees for the service.
SLAs are commonly used in IT, customer support, and outsourcing industries.
Examples of SLA metrics include response time, resolution time, and uptime.
SLAs help ensure that services are delivered as agreed u...
- Q3. How do you calculate SLA?
- Ans.
SLA is calculated by dividing the total number of completed tasks within the agreed time frame by the total number of tasks.
SLA = (Number of completed tasks within the agreed time frame / Total number of tasks) * 100
Agreed time frame can be defined based on the specific requirements or industry standards
SLA can be measured for various metrics such as response time, resolution time, etc.
Example: If there are 100 tasks a...
- Q4. What reports do you perform?
- Ans.
I perform various reports related to call center metrics and real-time performance.
Real-time adherence report
Service level report
Average handle time report
Abandoned call report
Forecast accuracy report
- Q5. What is your current CTC and expected?
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