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IKEA Wfm Real Time Analyst Interview Questions and Answers

Updated 25 Nov 2021

IKEA Wfm Real Time Analyst Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about Yourself.
  • Q2. What is SLA?
  • Ans. 

    SLA stands for Service Level Agreement.

    • SLA is a contract between a service provider and a customer that defines the level of service expected.

    • It outlines the metrics, responsibilities, and guarantees for the service.

    • SLAs are commonly used in IT, customer support, and outsourcing industries.

    • Examples of SLA metrics include response time, resolution time, and uptime.

    • SLAs help ensure that services are delivered as agreed u...

  • Answered by AI
  • Q3. How do you calculate SLA?
  • Ans. 

    SLA is calculated by dividing the total number of completed tasks within the agreed time frame by the total number of tasks.

    • SLA = (Number of completed tasks within the agreed time frame / Total number of tasks) * 100

    • Agreed time frame can be defined based on the specific requirements or industry standards

    • SLA can be measured for various metrics such as response time, resolution time, etc.

    • Example: If there are 100 tasks a...

  • Answered by AI
  • Q4. What reports do you perform?
  • Ans. 

    I perform various reports related to call center metrics and real-time performance.

    • Real-time adherence report

    • Service level report

    • Average handle time report

    • Abandoned call report

    • Forecast accuracy report

  • Answered by AI
  • Q5. What is your current CTC and expected?

Interview Preparation Tips

Interview preparation tips for other job seekers - Virtual Interview -( face to face) taken on Microsoft Teams. The interview was easy and smooth.
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IKEA Interview FAQs

What are the top questions asked in IKEA Wfm Real Time Analyst interview?

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