IKEA Interview Questions, Process, and Tips

SLA stands for Service Level Agreement.

• SLA is a contract between a service provider and a customer that defines the level of service expected.

• It outlines the metrics, responsibilities, and guarantees for the service.

• SLAs are commonly used in IT, customer support, and outsourcing industries.

• Examples of SLA metrics include response time, resolution time, and uptime.

• SLAs help ensure that services are delivered as agreed u...read more

SLA is calculated by dividing the total number of completed tasks within the agreed time frame by the total number of tasks.

• SLA = (Number of completed tasks within the agreed time frame / Total number of tasks) * 100

• Agreed time frame can be defined based on the specific requirements or industry standards

• SLA can be measured for various metrics such as response time, resolution time, etc.

• Example: If there are 100 tasks a...read more

I perform various reports related to call center metrics and real-time performance.

• Real-time adherence report

• Service level report

• Average handle time report

• Abandoned call report

• Forecast accuracy report

BOCW stands for Building and Other Construction Workers.

• BOCW is a term used in the construction industry to refer to workers involved in building and other construction activities.

• It includes workers engaged in construction, repair, alteration, demolition, and maintenance of buildings, roads, bridges, etc.

• BOCW also covers workers involved in excavation, scaffolding, painting, plumbing, electrical work, etc.

• The BOCW Act...read more

Welfare facilities at a construction site include restrooms, drinking water, first aid, and shelter.

• Restrooms: Adequate number of clean and well-maintained toilets should be provided.

• Drinking water: Accessible clean drinking water should be available for workers.

• First aid: A designated area with necessary first aid supplies and trained personnel should be present.

• Shelter: Adequate shelter should be provided to protect ...read more

RC (Form-2 and 5) are safety documents used in the field of safety management.

• RC stands for Risk Control.

• Form-2 is a document used to assess and control risks associated with a specific task or activity.

• Form-5 is a document used to record and investigate incidents or accidents that occur in the workplace.

• RC (Form-2 and 5) are important tools for identifying and mitigating risks, ensuring safety compliance, and improvin

CLRA stands for Construction (Design and Management) Regulations.

• CLRA is a set of regulations in the construction industry in the United Kingdom.

• It aims to ensure that construction projects are carried out safely and without risks to health.

• The regulations require the appointment of a Principal Designer and a Principal Contractor to manage health and safety during the project.

• CLRA also requires the preparation of a Con...read more

Near miss report is a leading indicator.

• Near miss reports are proactive measures taken to prevent accidents or incidents.

• They provide valuable information about potential hazards and risks in the workplace.

• By analyzing near miss reports, safety managers can identify trends and implement preventive measures.

• Near miss reports help in creating a culture of safety and continuous improvement.

• Examples of near miss reports in...read more

Form-32 is a document used in safety management to record and report workplace accidents and incidents.

• Form-32 is a standardized form that captures important details about accidents and incidents in the workplace.

• It includes information such as the date, time, location, description, and severity of the event.

• Safety managers use Form-32 to document incidents, investigate their causes, and implement corrective actions.

• Th...read more

To ensure EHS at site, I implement comprehensive safety programs, conduct regular inspections, provide training to employees, and enforce strict adherence to safety protocols.

• Implement comprehensive safety programs

• Conduct regular inspections

• Provide training to employees

• Enforce strict adherence to safety protocols