IGT Solutions Back Office Executive Interview Questions and Answers for Freshers

Q1. Tell me something about yourself
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Q2. Where do you see yourself in next 5 years
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Q1. Typing Speed test....
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Basic knowledge test, regarding customer services

Q1. Questions regarding previous job experience
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Q2. Questions regarding educational basckground
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Q1. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a senior customer support executive, leading a team and implementing innovative solutions to enhance customer satisfaction.
• Leading a team of customer support executives

• Implementing innovative solutions to enhance customer satisfaction

• Continuously improving customer support processes

• Developing strong relationships with customers

• Contributing to the growth and success of the company
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Q2. Why are you looking for a change?
Ans. 
Looking for growth opportunities and a new challenge.
• Seeking a role that offers more opportunities for professional growth and development.

• Interested in taking on new challenges and expanding my skill set.

• Want to work in a company that aligns more closely with my values and goals.

• Desire to explore different industries and gain diverse experience.

• Looking for a supportive and collaborative work environment.
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Q3. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Support Executives in this industry.

• I am open to negotiation and would like to discuss the salary package further during the interview process.
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Q4. Share details of your previous job.
Ans. 
I worked as a Customer Support Executive at XYZ Company.
• Handled customer inquiries and provided solutions

• Resolved customer complaints and issues

• Assisted customers in navigating the company's products and services

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to resolve complex customer problems
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Q5. Why should we hire you?
Ans. 
I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• I have a proven track record of providing exceptional customer support.

• I am highly skilled in resolving customer issues and ensuring customer satisfaction.

• I possess excellent communication skills, both verbal and written, which are essential for effective customer support.

• I am a quick learner and can adapt to new te...read more
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Q6. What is your family background?
Ans. 
My family background is diverse and has shaped my values and perspectives.
• My family consists of individuals from different cultural and professional backgrounds.

• We value education and have a strong emphasis on continuous learning.

• My parents have instilled in me the importance of empathy and compassion.

• Growing up, I was exposed to various languages and traditions, which has made me adaptable and open-minded.

• My family ha...read more
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Q7. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
• I have worked in the customer support industry for over 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer support software an...read more
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Q8. What are your salary expectations
Ans. 
I am open to discussing salary based on the responsibilities and benefits offered.
• I am flexible and open to negotiation.

• I am looking for a fair and competitive salary.

• I value the opportunity for growth and development.

• I am willing to consider other compensation factors such as benefits and bonuses.

• I am confident that we can reach a mutually beneficial agreement.
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Q9. Why should we hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer support in my previous roles.

• I am highly skilled in resolving customer issues and ensuring their satisfaction.

• I possess excellent communication skills, both verbal and written, which are essential for effective customer support.

• I am empathetic and p...read more
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Q10. Im confident about my job, i give my 100℅ involvement regarding work being honest towards it.
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Q1. Where do you see yourself after 5years
Ans. 
In 5 years, I see myself as a senior customer support executive, leading a team and contributing to the company's growth.
• Leading a team of customer support executives

• Contributing to the company's growth through excellent customer service

• Continuously improving my skills and knowledge in customer support

• Building strong relationships with customers and ensuring their satisfaction

• Taking on additional responsibilities and c...read more
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Q1. Why should we hire you?
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Tell About computer language

B Tech

Q1. Nothing happened
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Q2. Nothing happened...They were just playing around
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Q1. No. I'm not doing that
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Q2. Cause there are no questions
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Q1. Tell me about your self
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Q2. What was the pervious work experience
Ans. 
I have 3 years of experience in customer support roles at various companies.
• Worked as a Customer Support Representative at Company X for 2 years

• Handled customer inquiries, resolved issues, and provided product information

• Managed a team of support agents at Company Y for 1 year
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Any topic did you speak about fluently