IGT Solutions Back Office Executive Interview Questions and Answers

Q1. Tell me about your self
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Q2. Communication skills
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Q1. Tell me about social media
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing,...read more
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Q2. Tell me about the movie that you recently watched
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I recently watched the movie 'The Shawshank Redemption'
• The movie is based on a Stephen King novella

• It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

• Themes of hope, friendship, and redemption are central to the plot
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Q1. Hai i can applying post custmar care extive my cv accept my cv my email krishna12345@gmail,com my pn XXXXX
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Q2. I can compatey dipoma in final promated in 2024
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Q3. Hai i can applying post custmar care extive my cv accept
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Q1. Iwant customer service
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Q2. What is your proficiency level in English and Telugu when communicating with customers?
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Q3. Customer care executive
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Q4. May I speak in interwiew in Telugu or english
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Q1. Any one else has been there solution
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Q1. Tell me about you project
Ans. 
I led a team to implement a new customer service software system to improve efficiency and customer satisfaction.
• Managed project timeline and budget

• Collaborated with IT department to customize software

• Trained customer service team on new system

• Conducted user testing and gathered feedback

• Implemented system updates based on feedback
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Q2. Explain about your project
Ans. 
Developed a customer feedback system to improve service quality
• Implemented a survey tool to collect feedback from customers

• Analyzed feedback data to identify areas for improvement

• Collaborated with cross-functional teams to implement changes based on feedback

• Measured customer satisfaction levels before and after implementation
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Q1. Say something about your self
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping others.
• I have excellent communication skills and can effectively resolve customer issues.

• I am patient and understanding, able to handle difficult situations with professionalism.

• I have experience in handling a variety of customer inquiries and providing top-notch service.

• I am a team player and enjoy collaborating with colleagues to ensur
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Q1. Explain your job role
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As a Customer Care Executive, I am responsible for providing excellent customer service, resolving customer issues, and ensuring customer satisfaction.
• Handle customer inquiries and complaints via phone, email, or in person

• Provide information about products and services

• Resolve customer issues and complaints in a timely manner

• Maintain a positive, empathetic, and professional attitude towards customers

• Ensure customer sati...read more
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About Last vacation trip

Q1. Tell me about yourself
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Q2. Why should I hire you
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