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IDeaS Revenue Solutions Technical Support Engineer Interview Questions, Process, and Tips

Updated 30 Nov 2023

Top IDeaS Revenue Solutions Technical Support Engineer Interview Questions and Answers

IDeaS Revenue Solutions Technical Support Engineer Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - One-on-one 

(9 Questions)

  • Q1. Tell me about yourself.
  • Q2. Explain what job roles you previously had.
  • Q3. What is gateway?
  • Ans. 

    A gateway is a network node that connects two different networks, allowing them to communicate with each other.

    • Acts as an entry and exit point for data traffic between networks

    • Can be a hardware device or software program

    • Common examples include routers and firewalls

  • Answered by AI
  • Q4. Explain OSI model.
  • Ans. 

    The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.

    • The OSI model stands for Open Systems Interconnection model.

    • It divides network communication into seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

    • Each layer has specific functions and interacts with adjacent layers for data transmission.

    • For ex...

  • Answered by AI
  • Q5. What are IP class ranges?
  • Ans. 

    IP class ranges are predefined ranges of IP addresses used for assigning to devices on a network.

    • There are five classes of IP addresses: A, B, C, D, and E.

    • Each class has a specific range of IP addresses that can be assigned.

    • Class A addresses range from 1.0.0.0 to 126.0.0.0.

    • Class B addresses range from 128.0.0.0 to 191.255.0.0.

    • Class C addresses range from 192.0.0.0 to 223.255.255.0.

    • Class D addresses are reserved for mul...

  • Answered by AI
  • Q6. What is APIPA and why is it used?
  • Ans. 

    APIPA stands for Automatic Private IP Addressing, used when a device cannot obtain an IP address from a DHCP server.

    • APIPA assigns a unique IP address in the range of 169.254.0.1 to 169.254.255.254 when DHCP is not available.

    • It allows devices to communicate on a local network without manual configuration.

    • APIPA is commonly used in small home or office networks where a DHCP server is not present.

  • Answered by AI
  • Q7. What is DNS? Explain in detail.
  • Ans. 

    DNS stands for Domain Name System, which translates domain names to IP addresses.

    • DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.174).

    • It helps users access websites and other online services by translating domain names into numerical IP addresses that computers can understand.

    • DNS also helps in email delivery by translating domain names...

  • Answered by AI
  • Q8. What are your strength and weakness?
  • Q9. Where do you see yourself in next 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - My biggest advice would be to be honest and humble during the interview. If you don't know something, be gracious enough to accept it and same goes for any of your shortcomings.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all Resume tips
Round 2 - Aptitude Test 

It's easy test including English and some tricky questions.

Round 3 - Technical 

(1 Question)

  • Q1. SQL and monitoring questions
Round 4 - HR 

(2 Questions)

  • Q1. What is your salary expectations
  • Ans. 

    I am open to discussing salary based on the responsibilities and requirements of the role.

    • I believe that compensation should be fair and competitive within the industry.

    • I am looking for a salary that reflects my skills, experience, and the value I can bring to the company.

    • I am open to negotiation and would like to learn more about the benefits and opportunities for growth within the company.

    • I am confident that we can r...

  • Answered by AI
  • Q2. Why should we hire you?
  • Ans. 

    I have the technical expertise, problem-solving skills, and customer service experience to excel in this role.

    • I have a strong background in technical support, with experience troubleshooting hardware and software issues.

    • I am skilled in diagnosing and resolving complex technical problems, often under pressure.

    • I have excellent communication skills, both verbal and written, which allows me to effectively assist customers ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go in comfort zone after you selected. This company is drug.

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Q5. How to release previous IP which assign to your device?

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself?
  • Ans. 

    I am a technical support engineer with experience in troubleshooting hardware and software issues.

    • Proficient in diagnosing and resolving technical issues

    • Skilled in providing excellent customer service

    • Experienced in working with various operating systems and software applications

    • Familiar with network protocols and configurations

    • Adept at communicating technical information to non-technical users

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Before sharing my experience, i would like to say that that i had obsessed myself so much about cognizant that it placed a pressure bomb inside my head. i got invited for the interview.
So D-day arrived! I reached their office . No words can describe the environment they have created for themselves. Hats off Cognizant! The vibes coming out were positive, fun filled and attractive to a soon-going to be a graduate-counterculture-aspirant! I was asked to wait in the waiting room with other job aspirants. And that's when the time bomb started ticking inside my head! All aspirants were well dressed.Then i was called for the test. Overall it was too good experience i can say.
Tips: Practice as much as you can.Practice exam technique and try to become more familiar with the types of test you may face by completing practice questions.You should work quickly and accurately through the test. Don’t get stuck on any particular question.Treat aptitude tests like an interview: get a good night's sleep, plan your journey to the test site, and arrive on time and appropriately dressed. Listen to the instructions you are given and follow them precisely.Work swiftly and accurately through any test. Never be in a hurry. Stay calm and attempt the test.
Duration: 30mins minutes
Total Questions: 50

Round: Group Discussion
Experience: there were 6 of us. We were asked to introduce ourselves and quote one embarrassing moment from our respective lives. The moderators were two young ladies. The introduction went quite smoothly . Few of us were quoting their childhood moments which for me i guess depicts that you have been a flop show lately on the fun side. My topic for Group Discussion was "Views on Western culture and Indian culture". We were given 30 seconds to prepare before we shoot off and as soon as they directed us to start. Then the GD started and The discussion went on for 12-15 minutes. I held on to my view through out the GD and was pretty much confident.and thankfully i was shortlisted to the final round.
Tips: Be positive and prepare your thoughts well but do not be over-confident.Do not repeat a point, or be lengthy or irrelevant. Also intervene, if someone else is going on an irrelevant track.BE AS NATURAL AS POSSIBLE. Do not try to be someone you are not. Be yourself. In an attempt to be someone else, your opinions will not be portrayed.
GD evaluates how you can function as a part of a team. As a manager or as a member of an organization you will always be working in teams. Therefore how you interact in a team becomes an important criterion for your selection. So maintain good interactive skills.
Duration: 15mins minutes

Round: HR Interview
Experience: Now, i couldn't wait anymore, the bomb was racing in my head. I just wanted to go in and kill it before it blasts off. My patience was on test. At last, i was called! Tick tick tick... My body was shaking, my mouth had dried out and palms were sweating.. The pressure bomb had gone off! I was asked to introduce myself. he then introduced himself too, I told about my interests, my hobbies,and whatever was on mind.
He then asked me regarding my project of my final year and the technology used in it. I briefly gave him description of my project with a satisfactory answer. After that he gave me a task of anchoring. I was said to mimic as a TV anchor. It went well. and i was sent out for the results.

Finally after the interviews of all the students, we were given a break. They took the same and at around 11pm, all again gathered at the auditorium for the final result. Everyone was nervous regarding their selection. There was a lot of tension. Finally, they started announcing the names. I kept my fingers crossed and was continuously praying. After around 50 names, I heard my name. It was after that I felt relaxed. I thanked God and rushed out of auditorium to call my parents. They were so happy.
This was my first experience and I got selected. I was so elated. It was an ecstatic experience.

Tips: Always think that if u need this particular job then at the same time, organization is also looking for good candidate…During interview always focus on what all skill sets you will bring to organization. Once you are clear on Job Requirement, make a list of probable questions and their answers i.e. what all an interviewer can ask you.Always BE HONEST during interview..If u don’t know any answer just accept the same rather trying to give wrong answers…Besides knowledge, organizations give lot of importance to people who are honest in approach and also flexible in their approach.I hope these tips may help.

General Tips: Preparation is the key ingredient for interview success. Careful planning and preparation will make sure that your interview goes smoothly and will also help to calm your nerves!
Skill Tips: BE CONFIDENT about your goals. Then only you can achieve.
Skills: Hardwork, Honesty, punctuality, Ability To Cope Up With Stress, Time Management,
College Name: VRK Womens College of Engineering and Technology
Motivation: My motivation is my self-confidence and honesty.

Interview Preparation Tips

Round: Test
Experience: My experience for this test was Challenging and strenuous. Unlike every normal person even i was distress. Though I was prepared as per the requisite. Still there was feeling of nervousness all over my head.
Next morning, me many of my fellow mates we were preparing for the test and frankly i didn't knew what to study distinct that i was confident and attempted my test with conviction. The main important advice i can give is always be CONFIDENT in whatever your doing.
Tips: Before answering the question, think of a specific example of a past situation that answers the question given. Provide a clear but concise description of the situation, explain how you handled the situation, and describe the results. By focusing on one specific example, hopefully answer will be succinct and on topic.
Duration: 30 minutes
Total Questions: 30

General Tips: Ask yourself, “What’s the worst that could happen?” Too often, we place excess importance on potential problems. We all have a certain amount of energy so let’s apply it to creating extraordinary relationships, advancing our careers and meeting our goals INSTEAD of wasting that energy worrying. Take action on what you have control over and minimize risks for what you don’t. Then invest your energy wisely.
Skill Tips: Remember that you lose out on 100% of the opportunities that you never go for. To get what you want, ask for it. I fully believe that if I ask enough people for whatever I want, I can get it. This is not necessarily true and yet it’s a useful belief. As you think about your goals and what you are striving for, how effective would it be for you to believe that all the people out there want to help you if you only ask? Whether that is true or not in the “real world” does not matter. If you find that belief empowering, I invite you to adopt it as your own.
Skills: Hardwork, punctuality, ability to work in a team, Time Management, Ability To Cope Up With Stress, 1)communication
College Name: VRK Womens College of Engineering and Technology
Motivation: My motivation would be "Take a daily step outside our comfort zone".

I applied via Naukri.com and was interviewed in Nov 2018. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical questions regarding computer, operating system and software

Interview Preparation Tips

Round: Resume Shortlist
Experience: Relevant experience

Round: Group Discussion
Experience: GD on Personal experience and check on communication skills

General Tips: Be confident on what you answer even if its wrong. Be clear on what you communicate. Have a control on high rate of speech. Finally be cool while answering the questions.
Skills: Technical Skill, Communication And Confidence, Communication, Problem Solving, Decision Making Skills
Duration: <1 week

Interview Questionnaire 

1 Question

  • Q1. If laptop is not working and customer shouted on you what will be your fist step
  • Ans. 

    Stay calm and listen to the customer's concerns.

    • Remain calm and composed

    • Listen attentively to the customer's complaints

    • Apologize for the inconvenience caused

    • Assure the customer that you will do your best to resolve the issue

    • Ask relevant questions to gather more information about the problem

    • Offer possible solutions or troubleshooting steps

    • If necessary, escalate the issue to a higher level of support

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Language prificiency
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues for clients.

    • 5 years of experience in technical support

    • Skilled in troubleshooting hardware and software issues

    • Strong communication and problem-solving skills

    • Experience working with clients to resolve technical issues

    • Certified in various technical support tools and systems

  • Answered by AI

I applied via Campus Placement and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

General questions and some problems to solve.

Round 2 - Group Discussion 

A specific topic was given and was provided 3 minutes of time to talk about it .

Round 3 - HR 

(1 Question)

  • Q1. General and personal questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on English speaking and writing abilities.

I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. What is a Firewall and ip binding
  • Ans. 

    A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

    • Firewalls can be hardware or software-based

    • They can be configured to block or allow traffic based on IP addresses, ports, protocols, and other criteria

    • Firewalls can also be used to create virtual private networks (VPNs) for secure remote access

    • IP binding is the process of associ...

  • Answered by AI
Round 3 - Aptitude Test 

I m best computer hadware and network troubleshooting team leader

Interview Preparation Tips

Topics to prepare for Cognizant Technical Support Engineer interview:
  • Networking
  • Computer Hardware
  • outlook 365
Interview preparation tips for other job seekers - SAP hana is a very important
company requirement

Skills evaluated in this interview

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IDeaS Revenue Solutions Interview FAQs

How many rounds are there in IDeaS Revenue Solutions Technical Support Engineer interview?
IDeaS Revenue Solutions interview process usually has 3 rounds. The most common rounds in the IDeaS Revenue Solutions interview process are Resume Shortlist, Aptitude Test and Technical.
What are the top questions asked in IDeaS Revenue Solutions Technical Support Engineer interview?

Some of the top questions asked at the IDeaS Revenue Solutions Technical Support Engineer interview -

  1. What is APIPA and why is it us...read more
  2. What is DNS? Explain in deta...read more
  3. What are IP class rang...read more

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IDeaS Revenue Solutions Technical Support Engineer Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more
IDeaS Revenue Solutions Technical Support Engineer Salary
based on 11 salaries
₹4 L/yr - ₹6.4 L/yr
11% more than the average Technical Support Engineer Salary in India
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IDeaS Revenue Solutions Technical Support Engineer Reviews and Ratings

based on 4 reviews

4.5/5

Rating in categories

2.5

Skill development

4.1

Work-life balance

4.1

Salary

3.0

Job security

4.8

Company culture

3.7

Promotions

4.2

Work satisfaction

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