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IDeaS Revenue Solutions Customer Service Specialist Interview Questions and Answers

Updated 30 Aug 2023

IDeaS Revenue Solutions Customer Service Specialist Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via campus placement at Walchand College of Engineering, Sangli and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

It was easy and questions were simple

Round 3 - Technical 

(2 Questions)

  • Q1. What do you know about sql ?
  • Ans. 

    SQL is a programming language used for managing and manipulating databases.

    • SQL stands for Structured Query Language

    • It is used to communicate with databases to perform tasks such as querying data, updating data, and creating tables

    • Common SQL commands include SELECT, INSERT, UPDATE, DELETE

    • SQL is used in various database management systems such as MySQL, Oracle, and SQL Server

  • Answered by AI
  • Q2. How would you benefit the company?
Round 4 - Presentation 

(2 Questions)

  • Q1. Your strengths and weaknesses
  • Q2. What do you know about the company

Skills evaluated in this interview

Sun Pharmaceutical Industries

Join us and thrive in a company culture that inspires and empowers.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me your self intro
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a passion for helping customers resolve their issues and providing excellent service.

    • I have over 5 years of experience in customer service roles, including handling inquiries, complaints, and escalations.

    • I am skilled in active listening, problem-solving, and conflict resolution.

    • I strive to create positive customer experiences by going above and beyond to meet

  • Answered by AI
  • Q2. Where are you from
  • Ans. 

    I am from New York City, known for its diverse culture and iconic landmarks.

    • Born and raised in the bustling city of New York

    • Grew up surrounded by a mix of cultures and traditions

    • Familiar with famous landmarks like the Statue of Liberty and Central Park

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me your self intro
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in active listening and problem-solving

    • I have a track record of exceeding customer satisfaction goals

    • I am proficient in using CRM software to manage customer interactions

  • Answered by AI
  • Q2. Which languages know
  • Q3. Are you comfortable in night shifts
  • Ans. 

    Yes, I am comfortable with night shifts as I have prior experience working in such shifts.

    • I have previous experience working night shifts in my previous job.

    • I am a night owl and feel more productive during night hours.

    • I am willing to adjust my schedule to accommodate night shifts.

    • I understand the importance of providing customer support round the clock.

    • I am aware of the challenges of working night shifts and am prepare

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self.
  • Q2. Why want to join this job.
  • Ans. 

    I want to join this job because, I want to grow my career and enhance my skile and being a self independent

  • Answered Anonymously
  • Q3. What is your weakness and strength?
  • Ans. 

    My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.

  • Answered Anonymously
  • Q4. What are your career goals?
  • Q5. Tell me about your family background
  • Ans. 

    A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation

  • Answered Anonymously
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Group Discussion 

Self introduction
Next assessment if select in first round

Round 2 - Assignment 

Versant round..consists of voice test, typing, mail writing

Round 3 - One-on-one 

(1 Question)

  • Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It only ask about mathematical , and grammatical knowledge

Round 2 - HR 

(1 Question)

  • Q1. Normal introduction , and looking communication skills
Round 3 - Technical 

(1 Question)

  • Q1. What is cx service , how can you tackle a difficult cx
  • Ans. 

    CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.

    • Active listening to understand the customer's concerns and needs

    • Showing empathy towards the customer's situation and emotions

    • Problem-solving to find a solution that meets the customer's expectations

    • Effective communication to explain the resolution and ensure cust

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction, Related field Knowledge
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - Aptitude Test 

General questions , maths ,GI, basic networking

Interview experience
3
Average
Difficulty level
-
Process Duration
2-4 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide a standard introduction of yourself?
Round 2 - HR 

(1 Question)

  • Q1. Did you have your exams in the next six months?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Which colour do you like and why?
  • Q2. Why did you left previous job?
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...
  • Q2. Tell me something about yourself
  • Q3. Tell me about your college days
  • Q4. Tell me about ur best friend
Round 2 - Aptitude Test 

Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Service Executive interview:
  • coomunication for confidence
  • prepare about your college days
  • learn about your best friend
Interview preparation tips for other job seekers - please be confident while you go for an interview please don't carry your resumes and documents in hand i have seen people keeping their resumes folded in thier barely without even having a stick file please keep it in file please its your document that present about your self i dont know how many people will see this but your first impression is last impression be confident communicate properly fluently before you go for an interview research about the hiring company and vacancy this is for gentle men when you go for any voice or non voice interviews please wear formal shoes they wont allow they will reject on the spot try to wear lite professional shirt and trouser i have seen in todays sutherland interview all the best
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IDeaS Revenue Solutions Interview FAQs

How many rounds are there in IDeaS Revenue Solutions Customer Service Specialist interview?
IDeaS Revenue Solutions interview process usually has 4 rounds. The most common rounds in the IDeaS Revenue Solutions interview process are Resume Shortlist, Aptitude Test and Technical.

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IDeaS Revenue Solutions Customer Service Specialist Interview Process

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Interview experience

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Average
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