IDeaS Revenue Solutions Customer Service Specialist Interview Questions and Answers

Q1. Tell me about your self.
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Q2. Why want to join this job.
Ans. 
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
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Q3. What is your weakness and strength?
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My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
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Q4. What are your career goals?
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Q5. Tell me about your family background
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A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
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Self introduction
Next assessment if select in first round

Versant round..consists of voice test, typing, mail writing

Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
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It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
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Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
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Q1. Introduction, Related field Knowledge
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General questions , maths ,GI, basic networking

Q1. Can you provide a standard introduction of yourself?
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Q1. Did you have your exams in the next six months?
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Q1. Which colour do you like and why?
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Q2. Why did you left previous job?
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Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...read more
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Q2. Tell me something about yourself
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Q3. Tell me about your college days
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Q4. Tell me about ur best friend
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Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear