IDeaS Revenue Solutions Associate Technical Support Analyst Interview Questions and Answers

Q1. System bootup issues
Ans. 
System bootup issues can be caused by hardware or software problems.
• Check for loose connections or faulty hardware components

• Verify BIOS settings and ensure correct boot order

• Scan for malware or corrupted system files

• Try booting into safe mode to troubleshoot software conflicts
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Q1. Tell me about yourself.
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Q2. Walk us through your resume, about the projects that I've done in my college.
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Q3. Why do you want to work with HP?
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Q1. What do you mean by BSOD? How will you resolve it?
Ans. 
BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system error occurs.
• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

• To resolve a BSOD, you can try restarting the computer, checking for hardware or software issues, updating drivers, running system diagnostics, or restoring the system...read more
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Q2. What is a driver? What is an OS?
Ans. 
A driver is a software component that allows the operating system to communicate with hardware devices. An OS (Operating System) is the software that manages computer hardware and software resources.
• A driver is a program that enables communication between the operating system and hardware devices.

• Drivers are essential for the proper functioning of hardware components such as printers, graphics cards, and network adapte...read more
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Q3. Difference between Ssd and Hdd, wifi and Lan
Ans. 
SSD is faster and more durable than HDD, while WiFi is wireless and LAN is wired.
• SSD uses flash memory for storage, while HDD uses spinning disks

• SSD has faster read/write speeds and is more durable than HDD

• WiFi allows wireless internet connection, while LAN requires a wired connection

• WiFi is convenient for mobile devices, while LAN provides faster and more stable connection
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Q1. Tell me about yourself
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Q2. Education and experience
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Q1. Any random topic
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Q1. What is a Firewall and ip binding
Ans. 
A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.
• Firewalls can be hardware or software-based

• They can be configured to block or allow traffic based on IP addresses, ports, protocols, and other criteria

• Firewalls can also be used to create virtual private networks (VPNs) for secure remote access

• IP binding is the process of associ...read more
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I m best computer hadware and network troubleshooting team leader

Q1. Basic about unix /oracle/monitoring/ ticketing/ITIL
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Q1. Basic HR questions and package negotiation
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Q2. Experience/ Package related
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Q1. Oops concepts and Data structures
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Q1. What are your strength and weaknesses?
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