IDeaS Revenue Solutions Technical Support Engineer Interview Questions, Process, and Tips

Q1. Tell me about yourself.
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Q2. Explain what job roles you previously had.
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Q3. What is gateway?
Ans. 
A gateway is a network node that connects two different networks, allowing them to communicate with each other.
• Acts as an entry and exit point for data traffic between networks

• Can be a hardware device or software program

• Common examples include routers and firewalls
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Q4. Explain OSI model.
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The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.
• The OSI model stands for Open Systems Interconnection model.

• It divides network communication into seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and interacts with adjacent layers for data transmission.

• For ex...read more
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Q5. What are IP class ranges?
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IP class ranges are predefined ranges of IP addresses used for assigning to devices on a network.
• There are five classes of IP addresses: A, B, C, D, and E.

• Each class has a specific range of IP addresses that can be assigned.

• Class A addresses range from 1.0.0.0 to 126.0.0.0.

• Class B addresses range from 128.0.0.0 to 191.255.0.0.

• Class C addresses range from 192.0.0.0 to 223.255.255.0.

• Class D addresses are reserved for mul...read more
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Q6. What is APIPA and why is it used?
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APIPA stands for Automatic Private IP Addressing, used when a device cannot obtain an IP address from a DHCP server.
• APIPA assigns a unique IP address in the range of 169.254.0.1 to 169.254.255.254 when DHCP is not available.

• It allows devices to communicate on a local network without manual configuration.

• APIPA is commonly used in small home or office networks where a DHCP server is not present.
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Q7. What is DNS? Explain in detail.
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DNS stands for Domain Name System, which translates domain names to IP addresses.
• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.174).

• It helps users access websites and other online services by translating domain names into numerical IP addresses that computers can understand.

• DNS also helps in email delivery by translating domain names...read more
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Q8. What are your strength and weakness?
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Q9. Where do you see yourself in next 5 years?
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It's easy test including English and some tricky questions.

Q1. SQL and monitoring questions
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Q1. What is your salary expectations
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I am open to discussing salary based on the responsibilities and requirements of the role.
• I believe that compensation should be fair and competitive within the industry.

• I am looking for a salary that reflects my skills, experience, and the value I can bring to the company.

• I am open to negotiation and would like to learn more about the benefits and opportunities for growth within the company.

• I am confident that we can r...read more
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Q2. Why should we hire you?
Ans. 
I have the technical expertise, problem-solving skills, and customer service experience to excel in this role.
• I have a strong background in technical support, with experience troubleshooting hardware and software issues.

• I am skilled in diagnosing and resolving complex technical problems, often under pressure.

• I have excellent communication skills, both verbal and written, which allows me to effectively assist customers ...read more
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