Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

IDBI Bank

Compare button icon Compare button icon Compare
3.5

based on 1.6k Reviews

Filter interviews by

IDBI Bank Customer Care Executive Interview Questions and Answers

Updated 21 Apr 2022

IDBI Bank Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 21 Apr 2022

Round 1 - Aptitude Test 

Some basic Q about englisg grammer

Round 2 - HR 

(2 Questions)

  • Q1. Asking Q about custoner care
    • Add your answer
  • Q2. Asking Q about what is customer care inbound outbound basic Q of interview
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident and you just need to ans basic Q all the best

Top trending discussions

View All
Interview Tips & Stories
1w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
Got a question about IDBI Bank?
Ask anonymously on communities.

Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

IndusInd Bank user image Anonymous

posted on 1 Oct 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. About my previous work
    • Add your answer
  • Q2. What is SOP, SLA, TAT
  • Ans. 

    SOP stands for Standard Operating Procedure, SLA stands for Service Level Agreement, and TAT stands for Turnaround Time.

    • SOP is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.

    • SLA is a commitment between a service provider and a client. It defines the level of service expected from the service provider.

    • TAT is the time taken to complete a process or fulfill a re...

    • Answered by AI
    Add your answer
  • Q3. Tell me about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 15 Aug 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

    • Answered by AI
    Add your answer
  • Q2. Why should we hire you?
  • Ans. 

    I am a dedicated and empathetic professional with a strong background in customer service and problem-solving skills.

    • I have a proven track record of exceeding customer expectations and resolving issues efficiently.

    • I possess excellent communication skills and can effectively handle difficult situations with patience and understanding.

    • I am highly organized and detail-oriented, ensuring that all customer inquiries are add

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Standard Chartered user image Sam Abraham

posted on 19 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - Aptitude Test 

A proficient English test.

Customer Care Executive Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 11 Sep 2023

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

A topic is given to speak to check if you are fluent in English and Hindi.

Round 3 - One-on-one 

(1 Question)

  • Q1. Why is you age high 28 years ? And then rejected because of age.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Any fresher or experienced don't visit for the interview there is a gujrati ( Modi andbakt ) hiring officer/ zonal manager named Kunal Shah who makes unnessary comments about age height, social discrimination and many more just visit to have a taste of your self respect. And atlast he says we will call which means you are rejected. He prefers only modi bakts senior board director should terminate this racial profiling person to keep the name clean.

Customer Care Executive Interview Questions & Answers

Ujjivan Small Finance Bank user image Anonymous

posted on 30 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
-
Round 1 - Assignment 

Like Genrel knowledge

Round 2 - Aptitude Test 

You have came a angry customer. How will you handle .

Customer Care Executive Interview Questions & Answers

AU Small Finance Bank user image Anonymous

posted on 1 Nov 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

LIFE IS BEAUTIFUL IN TODAYS DIGITAL WORLD

Round 2 - HR 

(1 Question)

  • Q1. WHEN AND HOW FAST CAN YOU JOIN
    • Add your answer

Customer Care Executive Interview Questions & Answers

Equitas Small Finance Bank user image Anonymous

posted on 20 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Family background
    • Add your answer
  • Q2. Computer knowledge
    • Add your answer

Customer Care Executive Interview Questions & Answers

IndusInd Bank user image Anonymous

posted on 10 Jul 2021

I applied via Recruitment Consultant and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How u will sell product
  • Ans. 

    I will sell the product by understanding the customer's needs and demonstrating how the product can fulfill those needs.

    • Listen to the customer's requirements

    • Highlight the features and benefits of the product

    • Address any concerns or objections the customer may have

    • Offer a trial or demo of the product

    • Provide excellent customer service and follow-up

    • Answered by AI
    Add your answer
  • Q2.  Comfortable with shifts
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence matters

Customer Care Executive Interview Questions & Answers

Standard Chartered user image Anonymous

posted on 13 May 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

100 marks aptitude test

Round 2 - Aptitude Test 

100 marks of reasoning test

Round 3 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Expected salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very bad response. Attitude towards the candidate are imotionless.
More about working at IDBI Bank

IDBI Bank Interview FAQs

How many rounds are there in IDBI Bank Customer Care Executive interview?
IDBI Bank interview process usually has 2 rounds. The most common rounds in the IDBI Bank interview process are Aptitude Test and HR.
What are the top questions asked in IDBI Bank Customer Care Executive interview?

Some of the top questions asked at the IDBI Bank Customer Care Executive interview -

  1. asking Q about what is customer care inbound outbound basic Q of interv...read more
  2. asking Q about custoner c...read more

Tell us how to improve this page.

IDBI Bank Interviews By Designations

Interview Questions for Popular Designations

Customer Care Executive Interview Questions from Similar Companies

HDFC Bank Customer Care Executive Interview Questions
3.9
 • 13 Interviews
ICICI Bank Customer Care Executive Interview Questions
4.0
 • 3 Interviews
IndusInd Bank Customer Care Executive Interview Questions
3.6
 • 3 Interviews
Kotak Mahindra Bank Customer Care Executive Interview Questions
3.8
 • 2 Interviews
Standard Chartered Customer Care Executive Interview Questions
3.8
 • 2 Interviews
Axis Bank Customer Care Executive Interview Questions
3.8
 • 1 Interview
IDFC FIRST Bank Customer Care Executive Interview Questions
4.0
 • 1 Interview
AU Small Finance Bank Customer Care Executive Interview Questions
4.3
 • 1 Interview
Equitas Small Finance Bank Customer Care Executive Interview Questions
4.5
 • 1 Interview
Jana Small Finance Bank Customer Care Executive Interview Questions
3.8
 • 1 Interview
View all

Fast track your campus placements

Mumbai University Placement Questions
1 Interview
Ranchi University Placement Questions
1 Interview
Banasthali University Placement Questions
1 Interview
SRM university (SRMU) Placement Questions
1 Interview
Indian Institute of Management (IIM),Rohtak Placement Questions
1 Interview
Shri Ram Institute of Technology, Jabalpur Placement Questions
1 Interview
View all
IDBI Bank Customer Care Executive Salary
based on 6 salaries
₹1.5 L/yr - ₹2.5 L/yr
23% less than the average Customer Care Executive Salary in India
View more details

IDBI Bank Customer Care Executive Reviews and Ratings

based on 2 reviews

4.6/5

Rating in categories

4.6

Skill development

4.6

Work-life balance

5.0

Salary

4.6

Job security

4.0

Company culture

4.3

Promotions

4.6

Work satisfaction

Explore 2 Reviews and Ratings
IDBI Bank Salaries in India
Assistant Manager
733 salaries
unlock blur

₹5.8 L/yr - ₹18 L/yr

Manager
647 salaries
unlock blur

₹10 L/yr - ₹29 L/yr

Assistant General Manager
454 salaries
unlock blur

₹14 L/yr - ₹38 L/yr

Senior Sales Executive
188 salaries
unlock blur

₹1.6 L/yr - ₹4 L/yr

Deputy General Manager
178 salaries
unlock blur

₹15 L/yr - ₹50 L/yr

Explore more salaries
Compare IDBI Bank with

State Bank of India

3.8
Compare

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview