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Jana Small Finance Bank Customer Care Executive Interview Questions and Answers

Updated 15 Aug 2024

Jana Small Finance Bank Customer Care Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

  • Answered by AI
  • Q2. Why should we hire you?
  • Ans. 

    I am a dedicated and empathetic professional with a strong background in customer service and problem-solving skills.

    • I have a proven track record of exceeding customer expectations and resolving issues efficiently.

    • I possess excellent communication skills and can effectively handle difficult situations with patience and understanding.

    • I am highly organized and detail-oriented, ensuring that all customer inquiries are add

  • Answered by AI

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. Banking life there in a relationship
  • Ans. 

    Banking life in a relationship involves managing finances, joint accounts, and financial planning together.

    • Banking life in a relationship includes opening joint accounts to manage shared expenses.

    • Couples often make financial decisions together, such as applying for loans or mortgages.

    • Financial planning becomes a collaborative effort, with discussions on saving, investing, and budgeting.

    • Trust and transparency are crucia...

  • Answered by AI
  • Q2. What is banking work nowleg
  • Ans. 

    Banking work nowleg refers to the current knowledge and practices in the banking industry.

    • It includes understanding of financial products and services offered by banks

    • Knowledge of regulatory compliance and risk management

    • Skills in customer service and sales

    • Ability to use technology and data analytics for decision making

    • Examples include mobile banking, online account opening, and personalized financial advice

  • Answered by AI

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked about sales and loan related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview want to test both my knowledge and communication skills. Most of the question asked to me were related to my qualifications and experience related topics. I tried to answer each question with example also used props on the table

I applied via Other

Interview Questionnaire 

4 Questions

  • Q1. How to deal with clients and how to convence them.
  • Ans. 

    To deal with clients and convince them, it is important to build rapport, understand their needs, provide solutions, and showcase value.

    • Build rapport by actively listening and showing genuine interest in their concerns.

    • Understand their needs by asking open-ended questions and conducting thorough research.

    • Provide solutions that align with their goals and address their pain points.

    • Showcase value by highlighting the uniqu...

  • Answered by AI
  • Q2. To The clients-Are you using any credit of ICICI Bank? 2. If you dont use any cards then you can use it. 3.you will a lots of Benifits........
  • Q3. Above all .
  • Q4. Above all.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Candidates selected under Undergraduate.

Round: Group Discussion
Experience: About credit card.
Features and criteria


General Tips: Always keep smile in face n be happy .dont be hesitate infront of Hr.
Dont be oversmart behave gently.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills

I applied via Referral and was interviewed in Oct 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How to convince customer ?
  • Ans. 

    To convince a customer, understand their needs, build trust, provide value, and offer solutions.

    • Listen actively to the customer's needs and concerns

    • Build trust by being honest and transparent

    • Provide value by highlighting the benefits of your product or service

    • Offer solutions that meet the customer's specific needs

    • Address any objections or concerns the customer may have

    • Follow up with the customer to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They are checking formals and communication and confidence level they are asking techniques how to convince coustmer

I applied via LinkedIn and was interviewed in Nov 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Do You Consider Yourself Successful?
  • Q2. This question might make you uncomfortable. But you can think of it as an opportunity to allow the interviewer to get to know you better and to position yourself as an excellent choice for this job. First ...
  • Q3. Sell Me This Pen.
  • Ans. 

    This pen is not just a writing tool, it's a statement of style and sophistication.

    • This pen is made with high-quality materials that ensure a smooth writing experience.

    • It's sleek and stylish design makes it a perfect accessory for any professional setting.

    • The pen's ink is long-lasting and won't smudge or smear, ensuring your writing always looks neat and tidy.

    • It's also refillable, making it a sustainable and cost-effect...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - After the interview, improve your chances of moving ahead by following the tips below:

I applied via Campus Placement and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1.Tell something about yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview view was not good in Icici bank.Interview was online taken.Interviewer asked about yourself related and after they started talk about Icici bank profile details in between they forgetted everything about Icici bank profile details and finally made the excuses of internet connection and rejected many of the College studying students.Not good interview very very interview.🤦‍♂️🙄😴☹

Interview Questionnaire 

8 Questions

  • Q1. What working in present market situation
  • Ans. 

    Working in the present market situation requires adaptability and innovation.

    • Adapt to changes in consumer behavior and market trends

    • Innovate to offer unique solutions and stand out from competitors

    • Utilize technology to improve efficiency and reach customers remotely

    • Maintain strong communication with customers to build trust and loyalty

    • Stay informed about industry developments and adjust strategies accordingly

  • Answered by AI
  • Q2. How to develop market
  • Ans. 

    Developing market requires understanding customer needs, identifying target audience, creating a unique value proposition, and effective marketing strategies.

    • Conduct market research to understand customer needs and preferences

    • Identify target audience and tailor marketing efforts accordingly

    • Create a unique value proposition that sets your product/service apart from competitors

    • Develop effective marketing strategies such ...

  • Answered by AI
  • Q3. How to handle sales executive
  • Ans. 

    Handling sales executives requires effective communication, motivation, and goal-setting.

    • Establish clear expectations and goals for the sales team

    • Provide regular feedback and coaching to improve performance

    • Motivate and incentivize the team to achieve targets

    • Communicate effectively and listen actively to understand their needs and concerns

    • Lead by example and demonstrate a strong work ethic

    • Encourage collaboration and tea...

  • Answered by AI
  • Q4. How to support employee
  • Q5. Which area comfortable in market place
  • Q6. What will share the code coduct in company
  • Ans. 

    The code of conduct will outline the ethical and professional standards expected of employees in the company.

    • The code of conduct will provide guidelines for behavior and decision-making in the workplace.

    • It will cover areas such as conflicts of interest, confidentiality, and respect for colleagues.

    • Examples of expected behavior may include avoiding discriminatory language or actions, maintaining confidentiality of sensit...

  • Answered by AI
  • Q7. Focus the market and business development
  • Q8. Icici is the present market best

I applied via LinkedIn and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Say something About You
  • Q2. What is CASA
  • Ans. 

    CASA stands for Current Account and Savings Account. It refers to the deposits made by customers in a bank.

    • CASA is a type of bank account where customers can deposit their money.

    • It includes both current accounts and savings accounts.

    • CASA deposits are considered to be low-cost funds for banks.

    • Banks offer higher interest rates on savings accounts to attract more customers.

    • CASA ratio is an important metric for banks to me...

  • Answered by AI
  • Q3. Tell something about new bank policies
  • Ans. 

    New bank policies aim to improve customer experience and security.

    • Banks are implementing more advanced security measures to protect customer data

    • Digital banking is becoming more prevalent, with banks offering more online and mobile services

    • Some banks are offering incentives for customers to switch to paperless statements and online banking

    • There is a focus on improving customer service and reducing wait times in branche...

  • Answered by AI
  • Q4. Expected Salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident & Loyal
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

HR joined without any aptitude test

Round 2 - One-on-one 

(2 Questions)

  • Q1. Branch managers have no work to do so they take interviews
  • Q2. Only one question - will you do this job for 6 months

Interview Preparation Tips

Interview preparation tips for other job seekers - Dp not think about joining this company your life will be hell

Jana Small Finance Bank Interview FAQs

How many rounds are there in Jana Small Finance Bank Customer Care Executive interview?
Jana Small Finance Bank interview process usually has 1 rounds. The most common rounds in the Jana Small Finance Bank interview process are One-on-one Round.
How to prepare for Jana Small Finance Bank Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jana Small Finance Bank. The most common topics and skills that interviewers at Jana Small Finance Bank expect are customer care and inbound.

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Jana Small Finance Bank Customer Care Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Jana Small Finance Bank Customer Care Executive Salary
based on 9 salaries
₹1.8 L/yr - ₹2.5 L/yr
11% less than the average Customer Care Executive Salary in India
View more details

Jana Small Finance Bank Customer Care Executive Reviews and Ratings

based on 5 reviews

3.6/5

Rating in categories

3.3

Skill development

4.1

Work-life balance

3.6

Salary

3.9

Job security

3.5

Company culture

2.3

Promotions

3.5

Work satisfaction

Explore 5 Reviews and Ratings
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