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Jana Small Finance Bank Customer Care Executive Interview Questions and Answers
Jana Small Finance Bank Customer Care Executive Interview Experiences
1 interview found
Selected
I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient approach towards customers
- Q2. Why should we hire you?
- Ans.
I am a dedicated and empathetic professional with a strong background in customer service and problem-solving skills.
I have a proven track record of exceeding customer expectations and resolving issues efficiently.
I possess excellent communication skills and can effectively handle difficult situations with patience and understanding.
I am highly organized and detail-oriented, ensuring that all customer inquiries are add
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Selected
I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.
(3 Questions)
- Q1. About my previous work
- Q2. What is SOP, SLA, TAT
- Ans.
SOP stands for Standard Operating Procedure, SLA stands for Service Level Agreement, and TAT stands for Turnaround Time.
SOP is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.
SLA is a commitment between a service provider and a client. It defines the level of service expected from the service provider.
TAT is the time taken to complete a process or fulfill a re...
- Q3. Tell me about your self
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
(2 Questions)
- Q1. INTRODUCE YOURSELF
- Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS
MATHS, REASONING , PERSONALITY TEST
(1 Question)
- Q1. ABOUT THE COMPANY
Customer Care Executive Interview Questions & Answers
Bandhan Bank
Khushboo Mirza
posted on 24 Jul 2024
I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.
Bollywood related questions
(2 Questions)
- Q1. What is better I phone ya android
- Q2. Who is better urfi javed ya rakhi
(3 Questions)
- Q1. What is the credit
- Ans.
Credit is the ability to borrow money or obtain goods or services before payment, based on the trust that payment will be made in the future.
Credit is a financial arrangement where a borrower receives something of value now and agrees to repay the lender at a later date.
It allows individuals and businesses to make purchases or investments without having to pay the full amount upfront.
Credit can come in various forms su...
- Q2. How many types of credit card use
- Ans.
There are several types of credit cards available, each with different features and benefits.
Types of credit cards include rewards cards, cashback cards, travel cards, secured cards, and business cards.
Each type of credit card offers different perks and benefits to suit different needs and preferences.
Some examples of popular credit card issuers include Visa, Mastercard, American Express, and Discover.
- Q3. What is the bank
- Ans.
A bank is a financial institution that accepts deposits from the public and creates credit.
Provides various financial services such as loans, mortgages, and investment accounts
Facilitates transactions such as deposits, withdrawals, and transfers
Issues credit cards and offers online banking services
Candidate. Work and beehive how solved customer s
Customer Care Executive Interview Questions & Answers
IDFC FIRST Bank
Anonymous
posted on 11 Sep 2023
I applied via Approached by Company and was interviewed in Aug 2023. There were 3 interview rounds.
A topic is given to speak to check if you are fluent in English and Hindi.
(1 Question)
- Q1. Why is you age high 28 years ? And then rejected because of age.
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Ujjivan Small Finance Bank
Anonymous
posted on 30 Apr 2024
Like Genrel knowledge
You have came a angry customer. How will you handle .
Selected
(8 Questions)
- Q1. How should people talk?
- Ans. Yes sir i have a experience, i am working in coustomarecare 2.5 years.
- Q2. Ok, i liked you experience
- Q3. What can you do for our company?
- Ans. I sir will be the responsible employee of the company that the company improves and my company moves forward....
- Q4. Live if necessary and you have to work?
- Ans. Yes sir, i will work on vacation
- Q5. How much do you want your salary
- Ans. My salary depends on the company of my experience.
- Q6. Well i selected you to this company
- Q7. It will work well
- Q8. Ok you can go now
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Kotak Mahindra Bank
Anonymous
posted on 10 Oct 2022
I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Technical expecially and technical information then problem solving
- Q2. Technical issues. Customercare suprot
Interview Preparation Tips
Some basic Q about englisg grammer
(2 Questions)
- Q1. Asking Q about custoner care
- Q2. Asking Q about what is customer care inbound outbound basic Q of interview
Interview Preparation Tips
Jana Small Finance Bank Interview FAQs
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Jana Small Finance Bank Interviews By Designations
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Jana Small Finance Bank Customer Care Executive Interview Process
based on 1 interview
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Jana Small Finance Bank Customer Care Executive Reviews and Ratings
based on 5 reviews
Rating in categories
|
Business Development Executive
490
salaries
|  ₹1.3 L/yr - ₹4.5 L/yr |
|
Senior Officer
476
salaries
| ₹1.4 L/yr - ₹3.6 L/yr |
|
Assistant Manager
472
salaries
| ₹1.9 L/yr - ₹6.8 L/yr |
|
Relationship Manager
464
salaries
| ₹1.9 L/yr - ₹7 L/yr |
|
Senior Executive
457
salaries
| ₹1.8 L/yr - ₹4.7 L/yr |
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