ICICI Bank Collections Executive Interview Questions and Answers

Q1. They asking about your educational journey , your family background and importantly why do like working in IDFC
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Q1. Last job experience
Ans. 
I worked as a Collection Executive at XYZ Company for 2 years.
• Managed a portfolio of 500+ accounts

• Negotiated payment plans with delinquent customers

• Achieved a collection rate of 95% by implementing effective strategies

• Maintained accurate records of all collection activities

• Collaborated with legal team for legal actions against defaulters
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Q2. Tell me about your self.
Ans. 
I am a dedicated and experienced Collection Executive with a strong track record in recovering outstanding debts.
• Experienced in managing a high volume of accounts and ensuring timely payments

• Proficient in negotiating payment plans and resolving customer disputes

• Skilled in using collection software and maintaining accurate records

• Excellent communication and interpersonal skills

• Proven ability to meet collection targets a
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Exam in office, than meet HR directly

Q1. Meet HR directly
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Q2. General knowledge questions
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Q1. What's your previous job
Ans. 
I worked as a Customer Service Representative at a telecommunications company.
• Handled customer inquiries and resolved issues over the phone and email

• Processed orders and provided technical support

• Maintained customer records and updated account information
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Q2. Why leaving that job
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Limited growth potential in previous role

• Seeking new challenges and learning opportunities
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Q1. What is your previous job experiences
Ans. 
I have 5 years of experience working as a Collections Executive in a financial institution.
• Managed a portfolio of delinquent accounts and implemented collection strategies

• Negotiated payment plans with customers to resolve outstanding debts

• Utilized skip tracing techniques to locate hard-to-find customers

• Worked closely with legal team to initiate legal actions when necessary
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Q2. Now a job timing comfortable
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Q1. What are your salary expectations?
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Q2. What is your family background?
Ans. 
I am very poor family, family 1st graduate me, father is a daily wages
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. Where do you see yourself in 5 years?
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q9. My self benser, completed mba, totally 5years experience, married so native place, sales executive, collection, administration, accountant, very poor family my family 1st graduate,18000
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