IndusInd Bank Collections Executive Interview Questions and Answers

Q1. Some questions ask from interviewer for job related and previus work. I told to hr I coollect many payment on previus work . So fitted to this work properly.
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Q1. Asking Previous work related question from hr side.
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Q1. They asking about your educational journey , your family background and importantly why do like working in IDFC
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Q1. What do you know about the bank?
Ans. 
The bank is a leading financial institution offering a range of services including savings, loans, and investment options.
• Established in 1990, the bank has a strong presence in both retail and corporate banking.

• Offers a variety of savings accounts with competitive interest rates, such as the High-Yield Savings Account.

• Provides personal loans, home mortgages, and auto loans with flexible repayment options.

• Investments in...read more
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Q2. Will you be responsible for resolving customer inquiries?
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Yes, I will be responsible for resolving customer inquiries effectively and efficiently.
• I will actively listen to customer concerns to understand their needs.

• For example, if a customer has a billing issue, I will review their account details and provide a clear explanation.

• I will utilize company resources and tools to find solutions quickly.

• If a customer is unhappy with a product, I will offer alternatives or initiate ...read more
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Q3. How would you handle a customer requesting a refund if the charges were debited correctly?
Ans. 
Addressing a refund request requires empathy, clear communication, and adherence to company policies.
• Listen actively to the customer's concerns to understand their perspective.

• Explain the details of the transaction clearly, referencing any relevant policies.

• Offer alternatives, such as store credit or a future discount, if applicable.

• Maintain a calm and professional demeanor, even if the customer is upset.

• Document the i...read more
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Q1. What are your salary expectations?
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Q2. What is your family background?
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I am very poor family, family 1st graduate me, father is a daily wages
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. Where do you see yourself in 5 years?
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q9. My self benser, completed mba, totally 5years experience, married so native place, sales executive, collection, administration, accountant, very poor family my family 1st graduate,18000
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Exam in office, than meet HR directly

Q1. Meet HR directly
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Q2. General knowledge questions
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Q1. What's your previous job
Ans. 
I worked as a Customer Service Representative at a telecommunications company.
• Handled customer inquiries and resolved issues over the phone and email

• Processed orders and provided technical support

• Maintained customer records and updated account information
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Q2. Why leaving that job
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Limited growth potential in previous role

• Seeking new challenges and learning opportunities
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Q1. What is your previous job experiences
Ans. 
I have 5 years of experience working as a Collections Executive in a financial institution.
• Managed a portfolio of delinquent accounts and implemented collection strategies

• Negotiated payment plans with customers to resolve outstanding debts

• Utilized skip tracing techniques to locate hard-to-find customers

• Worked closely with legal team to initiate legal actions when necessary
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Q2. Now a job timing comfortable
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