ICCS Customer Support Executive Interview Questions and Answers for Experienced

Q1. Self introduction
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Q2. Studies background
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Q3. Previous company experience
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Email drafting and chat

Q1. Explaining about the experience of previous company
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Q1. Describe urself
Ans. 
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
• Excellent communication skills

• Strong problem-solving abilities

• Empathetic and patient demeanor

• Experience in handling customer complaints and inquiries

• Ability to work well under pressure
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Q1. Why did you join bpo
Ans. 
I joined BPO to gain experience in customer service and communication skills.
• Opportunity to improve communication skills

• Gain experience in customer service

• Career growth potential

• Interest in working with diverse customer base
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Q2. Tell ne about your self
Ans. 
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM software and ticketing systems

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q1. Introduction on myself
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Q2. My hobby details and favourite job in free time
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Q1. Introduction on myself
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Q2. Question related my city
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Q3. Question related my hobby
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Q1. Introduction on myself
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Q2. Question related the process
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Q1. About myself and my hobbies
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Basic aptitude test with English writing and speaking skills

Q1. Self introduction and work experience
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Grammar and versant test. Multiple choices questions of grammar

Q1. Self introduction and work experience
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Q2. Handling postpaid customer with high bill
Ans. 
Handling high bill postpaid customers
• Listen to the customer's concerns and empathize with them

• Explain the charges and provide a breakdown of the bill

• Offer solutions such as payment plans or discounts

• Ensure the customer understands their options and is satisfied with the resolution

• Follow up with the customer to ensure their issue has been resolved
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Just basic questions about you and they will ask you to speak in English for 2 minutes on any topic

English grammar test

Q1. Operation manager will take 3rd round
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Q2. Why do you want to join us
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Q3. How to handle irrate customer
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen to their concerns without interrupting.

• Empathize with their frustration and show understanding.

• Stay calm and composed, do not take their anger personally.

• Apologize for the inconvenience caused, even if it's not your fault.

• Offer solutions to resolve the issue and make things right.

• Follow up with the customer to ensure their satisfaction.

• ...read more
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Q4. What is your aim for next 5 year
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