HGS Sles Executive Interview Questions and Answers

Q1. The question is introduction
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Q2. What about last day
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Q1. What do you understand by BPO
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BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often choose to outsource these tasks to save costs and improve efficiency.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO compani...read more
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Q2. What is the meaning of customer service
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Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues to ensure customer satisfaction.

• Exam...read more
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Q1. What is the benefits of credit cards
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Credit cards offer convenience, rewards, fraud protection, and the ability to build credit.
• Convenience of making purchases without carrying cash

• Earn rewards such as cash back, travel points, or discounts

• Fraud protection with zero liability for unauthorized charges

• Opportunity to build credit history and improve credit score

• Access to additional benefits like purchase protection and extended warranties
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Q2. What is the disadvantage of credit cards
Ans. 
One disadvantage of credit cards is the potential for overspending and accumulating debt.
• Potential for overspending beyond one's means

• Accumulating high interest debt if not paid off in full each month

• Risk of identity theft and fraud

• Annual fees and other charges can add up over time
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Q1. Tell me something about yourself
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Q2. Mock call opening pitch
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Q3. What if you get angry customer explain how will you handle the call
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Q4. Tell me something about the area you reside in, how you spend your weekends
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I reside in a vibrant urban neighborhood with plenty of cafes, parks, and cultural events. On weekends, I enjoy exploring new restaurants, attending art exhibits, and taking long walks in the park.
• My neighborhood is known for its diverse culinary scene, with a mix of trendy cafes and traditional eateries

• There are several parks nearby where I like to relax and read a book or have a picnic

• I often attend art exhibits and ...read more
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Simple aptitude question which will get it in chrome itself

Q1. Salary discussion
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Q2. Work location discussion
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Q1. Self introduction
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Q2. 2 mins to talk about fav person
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Need for corporate innovation

Q1. What do you know about First source partners and competitors?
Ans. 
Firstsource is a leading global provider of business process management services.
• Firstsource's competitors include companies like Accenture, Genpact, and Conduent.

• Firstsource partners with companies in various industries such as healthcare, banking, and telecommunications.

• Firstsource has a strong presence in the healthcare industry, providing services such as revenue cycle management and patient engagement.
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Q2. Why are you a good fit?
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Q1. Tell me about yourself
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Q2. How did you spend your day
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Grammer,reading,Writiing

Q1. What are your expectations ? Why fo you want to join this company ? Are you comfortable with the rotational shifts ?
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Q1. Self intro roles responsibilities
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Write about self intro and few grammar questions

Q1. About sales, just normal conversation
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Q1. Good only maximum check ur communication
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Q2. Self introduction must be prepared
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Q3. Choose any topic to speak
Ans. 
The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious mental health consequences
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Q1. Tell me about yourself??
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Q2. Tell me about your work experience
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Q1. About work experience
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Q2. Why should I hire you??
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