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HGS

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3.9

based on 6.9k Reviews

Video summary

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HGS Customer Relation Officer Interview Questions and Answers for Experienced

Updated 21 Oct 2024

HGS Customer Relation Officer Interview Experiences for Experienced

5 interviews found

Customer Relation Officer Interview Questions & Answers

Anonymous

posted on 21 Oct 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR

(2 Questions)

Q1. Introduce yourself

Add your answer

Q2. Explain about anything in detail for 5 minutes.

Ans.

I will explain the importance of customer satisfaction in building long-term relationships.

Customer satisfaction is crucial for retaining customers and building brand loyalty.
It involves meeting or exceeding customer expectations through quality products and excellent service.
Happy customers are more likely to become repeat customers and recommend the business to others.
Measuring customer satisfaction through surveys a...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent in English.

Customer Relation Officer Interview Questions & Answers

Anonymous

posted on 28 Feb 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR

(3 Questions)

Q1. What is BPO please explain

Ans.

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies often outsource these tasks to BPO providers in countries with lower labor costs, such as India and the Philippines.
BPO can help companies save costs, improve efficiency, and...

Answered by AI

View 1 more answer

Q2. Tell me about yourself

Add your answer

Q3. Self introduction

Add your answer

Round 2 - One-on-one

(2 Questions)

Q1. General information about family language

Add your answer

Q2. Travel distance and languages known

Ans.

I am willing to travel for work and I am fluent in multiple languages.

I am open to traveling for work and have no restrictions on distance.
I am fluent in English, Spanish, and French.
I have experience working in multicultural environments and communicating effectively in different languages.

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go freely, have some confidence in speaking,

Customer Relation Officer Interview Questions & Answers

Anonymous

posted on 30 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire

4 Questions

Q1. Why you want to join HGS

Add your answer

Q2. What was the last movie you watch

Add your answer

Q3. Are you comfertable in night shift

Add your answer

Q4. Speak about women empowerment

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer every question with care take care of sentence formation pronounciation tenses

Customer Relation Officer Interview Questions & Answers

Anonymous

posted on 26 Nov 2020

Interview Questionnaire

2 Questions

Q1. Why you want to join BPO industry

Add your answer

Q2. Where do you see yourself after 5 years

Add your answer

Customer Relation Officer Interview Questions & Answers

Anonymous

posted on 24 Aug 2021

I applied via Referral and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. About airline

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic interview

Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

Got a question about HGS?

Ask anonymously on communities.

Interview questions from similar companies

Customer Relation Officer Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 16 Jul 2022

I applied via Walk-in and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Aptitude Test

Simple Mathematics aptitude

Round 2 - Group Discussion

Genral knowledge like random topics, must suggest gd are never about the content but your attitude

Round 3 - One-on-one

(2 Questions)

Q1. Tell me something about yourself

Add your answer

Q2. Why Concentrix , your achievement in previous organisation

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - BPO interview are all about confidence and language

Customer Relation Officer Interview Questions & Answers

Infosys

Anonymous

posted on 27 Oct 2021

I applied via Recruitment Consultant and was interviewed in Sep 2021. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. How is the main goal of building relation?

Ans.

The main goal of building relation is to establish trust and loyalty with customers.

Building strong relationships leads to customer retention and repeat business.
It helps in gaining valuable feedback and insights from customers.
It creates a positive brand image and enhances customer satisfaction.
It increases the likelihood of customers recommending the company to others.
Effective communication and personalized interact

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well enough. Be confident and stay calm when you speak

Skills evaluated in this interview

Customer Relation Officer Interview Questions & Answers

Teleperformance

Anonymous

posted on 2 Feb 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Aptitude Test

Reasoning gk current affairs or work related questions

Round 3 - HR

(2 Questions)

Q1. About yourself, your experience

Add your answer

Q2. About your education

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Na nothing to say as this the best company I have worked with

Customer Relation Officer Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 1 Apr 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one

(1 Question)

Q1. Tell us about yourself.

Ans. Just be yourself. Tell them about your passions and goals and how you would achieve them by being a part of the company.

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be nervous. Drink water before the interview. And dress well. Presentation matters a lot. When it comes to speaking, speak with respect and just be yourself. Talk about your passions and make them understand what your goals are.

Customer Relation Officer Interview Questions & Answers

Teleperformance

Anonymous

posted on 14 Jul 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Normal check your communication skill

Add your answer

Round 3 - HR

(1 Question)

Q1. Tell will ask about your past experience and all

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident give your best and postive attitude

HGS Interview FAQs

How many rounds are there in HGS Customer Relation Officer interview for experienced candidates?

HGS interview process for experienced candidates usually has 1-2 rounds. The most common rounds in the HGS interview process for experienced candidates are HR and One-on-one Round.

How to prepare for HGS Customer Relation Officer interview for experienced candidates?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HGS. The most common topics and skills that interviewers at HGS expect are Customer Service, Kannada, Telugu, bpo and call center.

What are the top questions asked in HGS Customer Relation Officer interview for experienced candidates?

Some of the top questions asked at the HGS Customer Relation Officer interview for experienced candidates -

Explain about anything in detail for 5 minut...read more
What is BPO please expl...read more
Travel distance and languages kn...read more

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HGS Customer Relation Officer Interview Process for Experienced

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HGS Customer Relation Officer Salary

based on 706 salaries

₹0.9 L/yr - ₹6.1 L/yr

13% less than the average Customer Relation Officer Salary in India

View more details

HGS Salaries in India

Senior Process Consultant 1.9k salaries	₹0 L/yr - ₹0 L/yr
Process Consultant 1.5k salaries	₹0 L/yr - ₹0 L/yr
Process Associate 854 salaries	₹0 L/yr - ₹0 L/yr
Customer Relation Officer 706 salaries	₹0 L/yr - ₹0 L/yr
Senior Process Associate 519 salaries	₹0 L/yr - ₹0 L/yr