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HGS Customer Care Executive Interview Questions and Answers for Freshers

Updated 9 Nov 2023

HGS Customer Care Executive Interview Experiences for Freshers

1 interview found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 12 Aug 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Walk me through your resume
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer
  • Q3. What can you bring to the company?
    • Add your answer
  • Q4. What is your weaknesses?
    • Add your answer
  • Q5. What are your great strengths?
    • Add your answer
  • Q6. Are you flexible with shifts?
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Where do you see your self in the next 5 years ?
    • Add your answer

Interview Preparation Tips

Topics to prepare for HGS Customer Care Executive interview:
  • Reasearch the companies and
  • Prepare set of questions
  • Conduct yourself a mock intervie
Interview preparation tips for other job seekers - Practice for interview questions and also research companies.

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Interview Tips & Stories
2w
mrstorm
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works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 28 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How you handle a angry customer
  • Ans. 

    I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

    • Remain calm and composed

    • Listen actively to their concerns

    • Apologize for the inconvenience caused

    • Offer a solution to resolve the issue

    • Ensure customer satisfaction

    • Follow up to ensure the issue is resolved

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Bee confident
Prepare well
Honesty answer only

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 25 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Computer based aptitude and typing assignment

Round 3 - One-on-one 

(1 Question)

  • Q1. Operations round- asked about self and discussion on past experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Can do attitude with confidence and good communication skills

Sales Executive Interview Questions & Answers

Conneqt Business Solutions user image

posted on 22 Feb 2022

I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. Topic on Hyderabad in english for 2 minutes
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident while interviewer ask questions.

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 23 Feb 2022

I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself and past experience thats it easy to get job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell everything about your self and experience about past job

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 14 Dec 2020

I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my profile, including past work experience and famly things. Asked about the current affairs at that time..l
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm, wear formal, liten proper then answer, do not fumble or use aa mm mm nothing, and do not use lot of pauses, not use any specific word again n again

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 15 May 2021

I applied via Monster and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self. Why you want to join Teleperformance?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and comfortable in English.

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image dayanand almaje

posted on 16 Jul 2017

Interview Preparation Tips

Round: Resume Shortlist
Experience: Jam round
Tips: Talk about the taypink


Round: Test
Experience: Jam round
Tips: Talk about the taypink

Total Questions: 15

Round: Test
Experience: Discation
Tips: Yes
Duration: 15 minutes

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Amar Pal

posted on 19 Aug 2017

I appeared for an interview in Jan 2017.

Interview Preparation Tips

Round: Resume Shortlist
Experience: I passed first round by giving interview in english rapidly questiones
Tips: be confident

Round: Test
Duration: 30 minutes
Total Questions: 20

Skills: Communication

Customer Care Executive Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 23 Jun 2021

I applied via Naukri.com and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction & work experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - GOOD
More about working at HGS

HGS Interview FAQs

How many rounds are there in HGS Customer Care Executive interview for freshers?
HGS interview process for freshers usually has 3 rounds. The most common rounds in the HGS interview process for freshers are HR and Resume Shortlist.
How to prepare for HGS Customer Care Executive interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HGS. The most common topics and skills that interviewers at HGS expect are Customer Service, BPO, CSR, Customer Support and Hindi.

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HGS Customer Care Executive Interview Process for Freshers

based on 1 interview

Interview experience

5
  
Excellent
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HGS Customer Care Executive Salary
based on 234 salaries
₹0.6 L/yr - ₹3.5 L/yr
9% less than the average Customer Care Executive Salary in India
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HGS Customer Care Executive Reviews and Ratings

based on 138 reviews

3.7/5

Rating in categories

3.6

Skill development

3.5

Work-life balance

3.4

Salary

3.6

Job security

3.6

Company culture

3.3

Promotions

3.5

Work satisfaction

Explore 138 Reviews and Ratings
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