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HDFC Bank CRM Executive Interview Questions and Answers

Updated 15 May 2024

HDFC Bank CRM Executive Interview Experiences

3 interviews found

CRM Executive Interview Questions & Answers

user image Anonymous

posted on 15 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about banking
  • Ans. 

    Banking involves financial institutions that provide services such as deposits, loans, and investments.

    • Banks accept deposits from customers and provide various types of accounts like savings, current, and fixed deposits.

    • They offer loans to individuals and businesses for various purposes such as home loans, personal loans, and business loans.

    • Banks also provide investment services like mutual funds, stocks, and bonds to ...

  • Answered by AI
  • Q2. Tell me something about CRM
  • Ans. 

    CRM stands for Customer Relationship Management, a strategy for managing interactions with customers and potential customers.

    • CRM helps businesses build and maintain relationships with customers through personalized communication and targeted marketing.

    • It involves collecting and analyzing customer data to improve customer satisfaction and loyalty.

    • CRM systems can track customer interactions across multiple channels, such...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Go well prepared for the interview in formal dress, updated resume.

CRM Executive Interview Questions & Answers

user image Yamuna Kumar

posted on 1 Mar 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

CRM Executive Interview Questions Asked at Other Companies

Q1. What is the key quality that a CRM executive should have ??
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Q2. Why we should hire you? How you will solve the queries of custome ... read more
asked in Cloud4C
Q3. Tell what role Customer service plays in an organisation?
Q4. what do you understand by CRM?
Q5. How to handle a frustrated customer

CRM Executive Interview Questions & Answers

user image Anonymous

posted on 25 Jan 2022

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. My name parwez alam i ma from godda Jharkhand my father is farmer my mother is homemaker my hobbies cricket and volleyball thank you myself
  • Q3. We can do any work and where feet can do the same, only you should be of help

Interview Preparation Tips

Interview preparation tips for other job seekers - My name parwez alam i ma from godda Jharkhand

Interview questions from similar companies

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked about sales and loan related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview want to test both my knowledge and communication skills. Most of the question asked to me were related to my qualifications and experience related topics. I tried to answer each question with example also used props on the table

I applied via Job Portal and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Whats work your last company or banking working ,whats your role in last banking services

Interview Preparation Tips

Interview preparation tips for other job seekers - Important your skills and knowledge and working experience with every product

I applied via Naukri.com and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What tell about your background
  • Q2. My name , my qualification, father and mother, details and my job experience

Interview Preparation Tips

Interview preparation tips for other job seekers - My name is deepoo singh from kalyan i have 2 brother and 1 sister my father is farmer and mother house wife my education graduate complete in 2013 and five year bainking experience hdfc , icici, rural development finance, till time jana small finance bank Ltd

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Growth prospects and compensation

Interview Preparation Tips

Round: Test
Duration: 25 minutes
Total Questions: 40

Round: Group Discussion
Tips: You should show how you can stand out in the competitive crowd
Duration: 5 minutes

Skills: Selling Skills, Analytical Skills

I applied via Campus Placement and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Sell me this pen
  • Ans. 

    This pen is a must-have for anyone who wants to make a lasting impression with their writing.

    • This pen has a sleek and professional design that will make you stand out in any business meeting.

    • It writes smoothly and effortlessly, making your handwriting look neat and tidy.

    • The ink is long-lasting and won't smudge or smear, ensuring that your writing stays legible for years to come.

    • It's also refillable, so you can use it a...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be clam and tell each and every thing about yourself to interviewer

I applied via Referral and was interviewed before May 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is your family background?

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good interview experience at branch.

I applied via Other

Interview Questionnaire 

4 Questions

  • Q1. How to deal with clients and how to convence them.
  • Ans. 

    To deal with clients and convince them, it is important to build rapport, understand their needs, provide solutions, and showcase value.

    • Build rapport by actively listening and showing genuine interest in their concerns.

    • Understand their needs by asking open-ended questions and conducting thorough research.

    • Provide solutions that align with their goals and address their pain points.

    • Showcase value by highlighting the uniqu...

  • Answered by AI
  • Q2. To The clients-Are you using any credit of ICICI Bank? 2. If you dont use any cards then you can use it. 3.you will a lots of Benifits........
  • Q3. Above all .
  • Q4. Above all.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Candidates selected under Undergraduate.

Round: Group Discussion
Experience: About credit card.
Features and criteria


General Tips: Always keep smile in face n be happy .dont be hesitate infront of Hr.
Dont be oversmart behave gently.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills

HDFC Bank Interview FAQs

How many rounds are there in HDFC Bank CRM Executive interview?
HDFC Bank interview process usually has 1 rounds. The most common rounds in the HDFC Bank interview process are HR and One-on-one Round.
What are the top questions asked in HDFC Bank CRM Executive interview?

Some of the top questions asked at the HDFC Bank CRM Executive interview -

  1. Tell me something about bank...read more
  2. tell me something about ...read more
  3. We can do any work and where feet can do the same, only you should be of h...read more

Tell us how to improve this page.

HDFC Bank CRM Executive Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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HDFC Bank CRM Executive Salary
based on 7 salaries
₹1.5 L/yr - ₹3 L/yr
23% less than the average CRM Executive Salary in India
View more details

HDFC Bank CRM Executive Reviews and Ratings

based on 3 reviews

3.6/5

Rating in categories

1.5

Skill development

1.2

Work-life balance

2.0

Salary

3.1

Job security

2.0

Company culture

1.7

Promotions

1.7

Work satisfaction

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