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HDFC Bank
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HDFC Bank CRM Executive Interview Questions and Answers
HDFC Bank CRM Executive Interview Experiences
3 interviews found
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me something about banking
- Ans.
Banking involves financial institutions that provide services such as deposits, loans, and investments.
Banks accept deposits from customers and provide various types of accounts like savings, current, and fixed deposits.
They offer loans to individuals and businesses for various purposes such as home loans, personal loans, and business loans.
Banks also provide investment services like mutual funds, stocks, and bonds to ...
- Q2. Tell me something about CRM
- Ans.
CRM stands for Customer Relationship Management, a strategy for managing interactions with customers and potential customers.
CRM helps businesses build and maintain relationships with customers through personalized communication and targeted marketing.
It involves collecting and analyzing customer data to improve customer satisfaction and loyalty.
CRM systems can track customer interactions across multiple channels, such...
Interview Preparation Tips
Yamuna Kumar
(1 Question)
- Q1. Tell me about yourself
(3 Questions)
- Q1. Tell me about yourself.
- Q2. My name parwez alam i ma from godda Jharkhand my father is farmer my mother is homemaker my hobbies cricket and volleyball thank you myself
- Q3. We can do any work and where feet can do the same, only you should be of help
Interview Preparation Tips
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I applied via AmbitionBox and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Where did you work
HR Executive Interview Questions & Answers
Ujjivan Small Finance Bank
Nilanjan Roy
posted on 21 Dec 2024
(1 Question)
- Q1. About you professional journey
(2 Questions)
- Q1. What is bpo and customer support?
- Q2. Why you leave the past job?
Customer Service Executive Interview Questions & Answers
IDFC FIRST Bank
Anonymous
posted on 4 Jul 2023
I applied via Walk-in and was interviewed in Jun 2023. There were 4 interview rounds.
(1 Question)
- Q1. Asked Family background and Breif previous Experienced
(1 Question)
- Q1. Asked related to online and phone banking and previous experience
(1 Question)
- Q1. Tell myself /Family background/ Hobby and why want to join IDFC
Customer Care Executive Interview Questions & Answers
Kotak Mahindra Bank
Anonymous
posted on 7 Aug 2022
(2 Questions)
- Q1. Brief introduction about yourself
- Q2. Why should we hire you
I applied via Company Website and was interviewed in Mar 2022. There was 1 interview round.
(6 Questions)
- Q1. Why are you looking for a change?
- Q2. Where do you see yourself in 5 years?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
- Ans. My name is gazala. I am from up. I am graduate b. Com and persuing m. Com from mjp Ruhailkhand university. I have a younger sister and two elder brother. My hobby is reading books. I want to become a professional officer.
- Q5. What are your strength and weakness?
- Ans. My strength is communication skills and weakness hard skills.
- Q6. Where do you see youself in 5 years?
- Ans. In five years my goal is to suceessfully obtain two certificates that are related to my position.
Interview Preparation Tips
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I was interviewed in Jan 2022.
(2 Questions)
- Q1. How do we sell our product to the customer
- Ans.
To sell our product to the customer, we need to understand their needs, highlight the benefits of our product, and provide excellent customer service.
Research and understand the customer's needs and pain points
Highlight the unique features and benefits of our product
Tailor the sales pitch to address the customer's specific needs
Provide excellent customer service and support throughout the sales process
Offer competitive...
- Q2. How to talk to customer
- Ans.
To talk to customers effectively, listen actively, ask open-ended questions, empathize, provide solutions, and follow up.
Listen actively to understand the customer's needs and concerns.
Ask open-ended questions to encourage the customer to share more information.
Empathize with the customer's situation and show understanding.
Provide tailored solutions that address the customer's specific needs.
Follow up with the customer...
Interview Preparation Tips
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HDFC Bank Interviews By Designations
- HDFC Bank Deputy Manager Interview Questions
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Interview Questions for Popular Designations
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HDFC Bank CRM Executive Interview Process
based on 2 interviews
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HDFC Bank CRM Executive Reviews and Ratings
based on 3 reviews
Rating in categories
|
Deputy Manager
15.1k
salaries
|  ₹2 L/yr - ₹10.2 L/yr |
|
Manager
10.2k
salaries
| ₹5 L/yr - ₹15 L/yr |
|
Assistant Manager
9.5k
salaries
| ₹1.7 L/yr - ₹7.3 L/yr |
|
Relationship Manager
6.2k
salaries
| ₹2 L/yr - ₹12.5 L/yr |
|
Senior Manager
6.1k
salaries
| ₹8 L/yr - ₹24 L/yr |
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