HDB Financial Services Collections Executive Interview Questions and Answers

CIBIL is a credit information company that maintains credit records of individuals and companies.

• CIBIL stands for Credit Information Bureau (India) Limited.

• It is a credit information company that collects and maintains credit records of individuals and companies.

• CIBIL score is a three-digit number that represents an individual's creditworthiness.

• Lenders use CIBIL score to evaluate the creditworthiness of an individual ...read more

Collection refers to the process of recovering unpaid debts from individuals or businesses.

• Collection involves contacting debtors to remind them of their outstanding debts

• It may involve negotiating payment plans or settlements

• Collection agencies may be hired to assist in the process

• Legal action may be taken if debts remain unpaid

• Collections can be for various types of debts, such as credit card bills, medical bills, or

A loan is a sum of money borrowed from a lender that is expected to be paid back with interest over a set period of time.

• A loan involves borrowing money from a lender

• The borrower is expected to pay back the loan with interest

• The repayment period is typically set in advance

• Loans can be secured or unsecured

• Examples of loans include mortgages, car loans, and personal loans

If a customer doesn't make payment, I would follow up with them through phone calls, emails, and letters to remind them of their outstanding balance and discuss payment options.

• Initiate contact with the customer to remind them of their outstanding balance

• Discuss payment options and negotiate a payment plan if necessary

• Document all communication and follow-up regularly

• Escalate the issue to a supervisor or legal team if