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HCLTech Wfm Rta Analyst Interview Questions and Answers for Experienced

Updated 26 Sep 2023

HCLTech Wfm Rta Analyst Interview Experiences for Experienced

1 interview found

Wfm Rta Analyst Interview Questions & Answers

user image Anonymous

posted on 26 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General aptitude test

Round 3 - Group Discussion 

Group discussions with general topics

Round 4 - HR 

(1 Question)

  • Q1. Salary discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice to start carrier

What people are saying about HCLTech

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HCLTech
Salary discussion for Accenture India
I completed My interviews for Application Tech Support Practitioner Accenture India I have 6 years of experience as a Network Security Engineer currently working with HCL Technologies How much should I ask as Expected CTC? CCTC 7.25 LPA
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Interview questions from similar companies

Wfm Real Time Analyst Interview Questions & Answers

Infosys user image Anonymous

posted on 15 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. RTA metrix product knowledge
    • Add your answer
  • Q2. Scheduling tools
    • Add your answer

Manager WFM Interview Questions & Answers

Genpact user image Anonymous

posted on 7 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What kind of operation you are performing in your current role
    • Add your answer
  • Q2. How many team members are aligned under your span.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Think from the company stand point first and later for your self

Manager WFM Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 22 Jul 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Previous Job Responsibilities
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about scheduling and forecasting
  • Ans. 

    Scheduling and forecasting are essential components of workforce management, involving planning and optimizing employee schedules based on predicted demand.

    • Scheduling involves creating and managing employee work schedules to ensure adequate coverage during peak times.

    • Forecasting involves predicting future demand for products or services to determine staffing needs.

    • Both scheduling and forecasting require analyzing histo...

    • Answered by AI
    Add your answer

WFM Analyst Interview Questions & Answers

Mphasis user image Anonymous

posted on 23 Mar 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Excel and RTA related questions were there. Not so tough they were.

Round 3 - HR 

(2 Questions)

  • Q1. This was taken by WFM management.
    • Add your answer
  • Q2. Mostly asked questions for RTA and wfm role.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need RTA and WFM skills with Advanced Excel skills.

Lead WFM Interview Questions & Answers

Capgemini user image Anonymous

posted on 11 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. If Servise Level goes down, what would be the reason behind.
  • Ans. 

    Service Level may go down due to various reasons.

    • Insufficient staffing or resources

    • High call volume or increased workload

    • Technical issues or system failures

    • Ineffective scheduling or forecasting

    • Agent absenteeism or attrition

    • Inadequate training or skill gaps

    • Poor call handling or longer handle times

    • Unexpected events or emergencies

    • Lack of prioritization or focus on service level goals

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always remember just give enough answer what they want to hear from you. Don't explain a much but explain the key things

Skills evaluated in this interview

More about working at HCLTech
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HCLTech Interview FAQs

How many rounds are there in HCLTech Wfm Rta Analyst interview for experienced candidates?
HCLTech interview process for experienced candidates usually has 4 rounds. The most common rounds in the HCLTech interview process for experienced candidates are Group Discussion, HR and Resume Shortlist.

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