Grassroots BPO Customer Care Executive Interview Questions and Answers for Experienced

My self, my job location and which company I am working right now and my salary package

Q1. Introduce yourself
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Q2. Why do you want to join this company ?
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Q3. Tell me something about social media ?
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media allows users to share photos, videos, and updates with their network of friends and followers.

• Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn.

• Businesses use social media for marketing, customer service, and building brand awareness.

• Social...read more
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Q1. Introduce yourself
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Q2. What is customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and offering product recommendations.

• Good customer service can lead to cust...read more
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Q3. What is bpo ?
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BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Examples of BPO companies include Teleperformance, Convergys, and Accenture.
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Q1. Tell me about yourself, ur experience, your last day
Ans. 
Dedicated customer care executive with 3 years of experience in resolving customer issues and enhancing satisfaction.
• 3 years of experience in customer service roles, focusing on problem-solving and communication.

• Worked at XYZ Company, where I handled over 50 customer inquiries daily, achieving a 95% satisfaction rate.

• Trained new team members on effective customer interaction techniques, improving team performance.

• Last ...read more
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Q2. They will just check ur conference
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Q1. Tell me about urself, Impromptu
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Q2. What is sales ?
Ans. 
Sales is the process of selling products or services to customers in exchange for money or other forms of payment.
• Sales involves identifying potential customers

• Sales includes presenting products or services to customers

• Sales requires negotiating prices and terms with customers

• Sales involves closing deals and securing payment

• Sales also includes building relationships with customers to encourage repeat business
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Q3. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing information about products or services, processing orders, and resolving issues to ensure customer satisfaction.

• Examples of customer service c...read more
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Q1. How would you deal with unjustified criticism from a superior?
Ans. I've never had a problem accepting responsibility for my mistakes and learning from them. Admitting one's errors, in my opinion, is mature and honorable. I used to be my harshest critic, but I've learned that we're all human, and making mistakes is natural.
Answered by Abad Bin Jaiyad
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