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Grassroots BPO Team Lead Operations Interview Questions and Answers

Updated 17 Aug 2023

Grassroots BPO Team Lead Operations Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. How do you plan to reduce shrinkage in your team
  • Ans. 

    Implementing stricter inventory controls, conducting regular audits, and training team members on theft prevention techniques.

    • Implement stricter inventory controls to track products more accurately

    • Conduct regular audits to identify any discrepancies or potential areas of theft

    • Train team members on theft prevention techniques and the importance of reporting any suspicious behavior

    • Utilize surveillance cameras or other se...

  • Answered by AI
  • Q2. How will you motivate your Team
  • Q3. What is the formula for attrition and shrinkage
  • Ans. 

    Attrition and shrinkage are calculated separately using different formulas.

    • Attrition rate = (Number of employees who left during a period / Average number of employees during the same period) x 100

    • Shrinkage rate = (Total hours lost due to factors like breaks, meetings, training, etc. / Total scheduled hours) x 100

    • Attrition and shrinkage are important metrics in workforce management to understand employee turnover and p

  • Answered by AI
  • Q4. How will you manage conflict

Interview Preparation Tips

Interview preparation tips for other job seekers - >Be confident and do not rush
>Listen carefully and leave a 3 sec gap before you answer
>Never say your nervous say that you are excited

Interview questions from similar companies

I was interviewed in Apr 2017.

Interview Questionnaire 

1 Question

  • Q1. Work Experience and Salary expectation

Interview Preparation Tips

Round: HR Interview
Experience: I told what I was asked
Tips: Nothing

Round: Ops Manager Round
Experience: Manages was busyin Game post asking my work experience
Tips: Nothing

I applied via Naukri.com and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. People management, KPI's and KRA's, Formula for AHT, Shrinkage, Attrition and Occupancy, How to improve a bad player in team, People or Company and why ??
  • Q2. When can I join at TECH M 😊
  • Q3. NA

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency and louder while talking, Self confident,
Maintain Eye to Eye contact and think well prior shooting the answer.

Team Lead Operations Interview Questions & Answers

Cognizant user image Surendra Reddy Karnatakam

posted on 31 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Accounting principles
Round 3 - HR 

(1 Question)

  • Q1. Compensation related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Can take the interview calls based on the requirement

I applied via Campus Placement and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

General aptitude logical maths and comprehensive

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Basic accounting principles
Round 3 - One-on-one 

(2 Questions)

  • Q1. What is depreciation why is it accounted
  • Q2. What are your strength weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm prepare as per the JD requirements on role and keep a smile always treating the interview as a meet

Interview Preparation Tips

Round: Resume Shortlist
Experience: They found my resume intersting
Tips: forwarded to next round

Round: Test
Experience: could found to difficult to make this round
Tips: I was not preapared for analytical reasoing
Duration: 30 minutes
Total Questions: 50

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Wns Pune does'nt have good management personnel they don't care about you.
Wns Mumbai Vikhroli was some what good in caring.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. HR had asked to introduce About yourself , and the job experience you have.
  • Q2. Discussion on the expected Salary package
Round 2 - Aptitude Test 

All questions were releted to General Knowledge and kind mix of Accounts.

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Accounting questions

Round 3 - Technical 

(3 Questions)

  • Q1. Journal entries and experience
  • Q2. Walk in interview or reference is best
  • Q3. Depreciation journal entries

Interview Preparation Tips

Interview preparation tips for other job seekers - Look for walk in and grab the opportunity
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Details questions to know about your skills and knowledge.

Round 3 - Group Discussion 

Check your knowledge about the job profile n communication skills.

Round 4 - HR 

(1 Question)

  • Q1. To know your thoughts and willingness to join the organisation
Round 5 - One-on-one 

(1 Question)

  • Q1. To know n judge yor confidence n skill

Grassroots BPO Interview FAQs

How many rounds are there in Grassroots BPO Team Lead Operations interview?
Grassroots BPO interview process usually has 2 rounds. The most common rounds in the Grassroots BPO interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Grassroots BPO Team Lead Operations interview?

Some of the top questions asked at the Grassroots BPO Team Lead Operations interview -

  1. How do you plan to reduce shrinkage in your t...read more
  2. What is the formula for attrition and shrink...read more

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Grassroots BPO Team Lead Operations Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Grassroots BPO Team Lead Operations Salary
based on 13 salaries
₹2.6 L/yr - ₹3.8 L/yr
48% less than the average Team Lead Operations Salary in India
View more details

Grassroots BPO Team Lead Operations Reviews and Ratings

based on 6 reviews

4.5/5

Rating in categories

4.5

Skill development

4.3

Work-life balance

4.0

Salary

4.9

Job security

4.7

Company culture

4.3

Promotions

4.7

Work satisfaction

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