Upload Button Icon Add office photos

Filter interviews by

Grassroots BPO Team Lead Operations Interview Questions and Answers

Updated 17 Aug 2023

Grassroots BPO Team Lead Operations Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. How do you plan to reduce shrinkage in your team
  • Ans. 

    Implementing stricter inventory controls, conducting regular audits, and training team members on theft prevention techniques.

    • Implement stricter inventory controls to track products more accurately

    • Conduct regular audits to identify any discrepancies or potential areas of theft

    • Train team members on theft prevention techniques and the importance of reporting any suspicious behavior

    • Utilize surveillance cameras or other se...

  • Answered by AI
  • Q2. How will you motivate your Team
  • Q3. What is the formula for attrition and shrinkage
  • Ans. 

    Attrition and shrinkage are calculated separately using different formulas.

    • Attrition rate = (Number of employees who left during a period / Average number of employees during the same period) x 100

    • Shrinkage rate = (Total hours lost due to factors like breaks, meetings, training, etc. / Total scheduled hours) x 100

    • Attrition and shrinkage are important metrics in workforce management to understand employee turnover and p

  • Answered by AI
  • Q4. How will you manage conflict

Interview Preparation Tips

Interview preparation tips for other job seekers - >Be confident and do not rush
>Listen carefully and leave a 3 sec gap before you answer
>Never say your nervous say that you are excited

Interview questions from similar companies

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self introduction, system information regarding data upload, team manage questions

Interview Preparation Tips

Interview preparation tips for other job seekers - should be good english/ no buffle
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Explain about profile.
  • Q2. What were my KPI and KRA
Round 3 - Behavioral 

(4 Questions)

  • Q1. Attrition related.
  • Q2. Shrinkage related.
  • Q3. Bonding with the team.
  • Q4. Motivation to the team.
Round 4 - Behavioral 

(1 Question)

  • Q1. Yet to happen the interview.

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best and be confident.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

I have passed the given test

Round 2 - Technical 

(1 Question)

  • Q1. Client round and manager round was there and i have cleared these technical rounds

Interview Questionnaire 

1 Question

  • Q1. How do manage the shrinkage
  • Ans. 

    Shrinkage can be managed by implementing effective inventory control measures and conducting regular audits.

    • Implementing strict inventory control measures to prevent theft and loss

    • Conducting regular audits to identify and address any discrepancies

    • Training employees on the importance of shrinkage management

    • Using technology such as CCTV cameras and electronic article surveillance (EAS) systems

    • Analyzing data to identify p...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why you are selected for banking process will be the question ❓
  • Q2. How would you see yourself 5 years down the line in the field which you are working would be questioned
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expections
  • Q2. We will provide you only less salary, are you ok with that?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident 💪 all are same no one is greater or lesser remember and move on GOOD LUCK 👍
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Quant, reasoning, English

Round 2 - HR 

(1 Question)

  • Q1. Family, education, salary expectation
Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about company, goals, previous experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident try to speak fluently

I applied via Job Fair and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

My self, my job location and which company I am working right now and my salary package

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy and comfortable questions not deficult

I appeared for an interview before Sep 2020.

Interview Questionnaire 

1 Question

  • Q1. Basic question about financial market

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and clear with all financial markets products

I applied via Campus Placement and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

A aptitude test on finance was given

Round 2 - Technical 

(1 Question)

  • Q1. Questions regarding journal entries was given
Round 3 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. What are your strengths and weaknesses?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - be patient and have good knowledge in finance

Grassroots BPO Interview FAQs

How many rounds are there in Grassroots BPO Team Lead Operations interview?
Grassroots BPO interview process usually has 2 rounds. The most common rounds in the Grassroots BPO interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Grassroots BPO Team Lead Operations interview?

Some of the top questions asked at the Grassroots BPO Team Lead Operations interview -

  1. How do you plan to reduce shrinkage in your t...read more
  2. What is the formula for attrition and shrink...read more

Tell us how to improve this page.

Grassroots BPO Team Lead Operations Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Grassroots BPO Team Lead Operations Salary
based on 13 salaries
₹2.6 L/yr - ₹3.8 L/yr
48% less than the average Team Lead Operations Salary in India
View more details

Grassroots BPO Team Lead Operations Reviews and Ratings

based on 6 reviews

4.5/5

Rating in categories

4.5

Skill development

4.3

Work-life balance

4.0

Salary

4.9

Job security

4.7

Company culture

4.3

Promotions

4.7

Work satisfaction

Explore 6 Reviews and Ratings
Processing Executive
86 salaries
unlock blur

₹1 L/yr - ₹3.5 L/yr

Customer Support Executive
31 salaries
unlock blur

₹1.3 L/yr - ₹3 L/yr

Customer Care Executive
31 salaries
unlock blur

₹1.2 L/yr - ₹3.1 L/yr

Digital Marketing Executive
18 salaries
unlock blur

₹2 L/yr - ₹4.3 L/yr

Quality Analyst
17 salaries
unlock blur

₹1.4 L/yr - ₹5.3 L/yr

Explore more salaries
Compare Grassroots BPO with

Statestreet HCL Services

3.3
Compare

IKS Health

3.6
Compare

IntouchCX

2.9
Compare

Globiva

3.1
Compare
Did you find this page helpful?
Yes No
write
Share an Interview