Genpact
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter interviews by
I applied via Indeed and was interviewed in Dec 2020. There were 4 interview rounds.
I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
I applied via Naukri.com and was interviewed in Oct 2019. There were 3 interview rounds.
I applied via Walk-in and was interviewed before Aug 2020. There was 1 interview round.
I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Handling irate customers requires active listening, empathy, and problem-solving skills.
Remain calm and professional
Listen actively and empathize with the customer's frustration
Apologize for the issue and take ownership of finding a solution
Offer options for resolution and follow through on commitments
Document the interaction for future reference
Examples: offering a refund, providing a discount on future purchases, or ...
Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.
Remain calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Find a solution that satisfies the customer
Follow up with the customer to ensure satisfaction
based on 1 interview
Interview experience
based on 2 reviews
Rating in categories
Process Developer
36.5k
salaries
| ₹1 L/yr - ₹6.8 L/yr |
Process Associate
28k
salaries
| ₹0.9 L/yr - ₹6.5 L/yr |
Assistant Manager
20.3k
salaries
| ₹4 L/yr - ₹14.6 L/yr |
Management Trainee
19.7k
salaries
| ₹1.6 L/yr - ₹8.5 L/yr |
Manager
7.5k
salaries
| ₹7 L/yr - ₹24 L/yr |
Accenture
Capgemini
TCS
Cognizant