Salesforce Quality Assurance Engineer Interview Questions and Answers

Permission sets control access to various Salesforce features, dashboards provide visual representations of data, and reports offer insights into data.

• Permission sets are used to grant specific permissions and access settings to users without changing their profiles.

• Dashboards display key metrics and performance indicators in visual charts and graphs.

• Types of reports include tabular, summary, matrix, and joined reports, each offering different ways to analyze data.

Testing a complex workflow automation in Salesforce

• Testing the functionality of a multi-step approval process in Salesforce

• Verifying the behavior of triggers and workflows in a highly customized Salesforce instance

• Testing the integration of Salesforce with external systems and ensuring data consistency

• Validating the behavior of Salesforce automation tools like Process Builder and Flow Builder

Web to Case allows customers to submit cases through a web form, while Email to Case converts emails into cases automatically.

• Web to Case is a web form that customers can use to submit cases directly into Salesforce.

• Email to Case automatically converts emails sent to a designated email address into cases in Salesforce.

• Web to Case allows for customization of the web form fields and validation rules.

• Email to Case can handle email attachments and automatically associate them wit...read more