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Genpact Customer Support Associate Interview Questions and Answers for Experienced

Updated 9 May 2024

1 interview found

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Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 No response

I applied via Company Website and was interviewed in Nov 2023.

1 Interview Round

1

HR Round (1 Question)

  • Q1. Tell me about yourself and how much is your CTC

Interview questions from similar companies

Interview experience
2
 Poor
Difficulty level
 Easy
Duration
 4-6 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed before Dec 2023.

3 Interview Rounds

1

Aptitude Test Round

They just asked me a few questions and I had to answer them within a time period.

2

One-on-one Round (4 Questions)

  • Q1. Wanted to know about the employee (me).
  • Q2. What I studied.
  • Q3. Where all I worked before.
  • Q4. What are my hobbies and interests.
3

HR Round (1 Question)

  • Q1. Perks and benefits along with Salary (amount in INR) to work for the company.

Interview Preparation Tips

Topics to prepare for Accenture Customer Support Associate interview:
  • Human psychology
  • Negotiation Skills
  • Salary Negotiation
  • Soft Skills Training
  • Hard skills
Interview preparation tips for other job seekers - Don’t just join a company by its name and fame from the past. Do your research and then give interviews. Also if selected then know your wants and demands and do not hesitate to ask questions frequently. Be careful in the smart negotiations round with the hr as they always start an offer form the minimum amount possible. You can always negotiate your way up and be clear with your finances.
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Which colour do you like and why?
  • Q2. Why did you left previous job?
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

HR Round (2 Questions)

  • Q1. Tell me about your self
  • Q2. General question

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Naukri.com and was interviewed in Jul 2021.

3 Interview Rounds

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - We should be confident with politeness.
Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (7 Questions)

  • Q1. Tell me about yourself
  • Q2. What do you know about customer service?
  • Q3. Why do you want to get into customer support?
  • Q4. Speak about latest smartphone devices available in the market
  • Q5. What basic troubleshooting will you try if you are facing issues with cellular connectivity on your phone?
  • Q6. What is safe made available in Android devices, how does it work?
  • Q7. What is the latest Android OS available in the market?
3

Technical Round (1 Question)

  • Q1. Read through the Job Description and make yourself familiar with all the topics mentioned in there.
4

HR Round (3 Questions)

  • Q1. How soon can you join?
  • Q2. Why did you leave your previous organization?
  • Q3. Are you ready to work in shifts?

Interview Preparation Tips

Interview preparation tips for other job seekers - Have clear understanding about the job role, ask questions about the payroll.

Skills evaluated in this interview

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't provide hypothetical answers
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via campus placement at KIIT University, Bhuvaneshwar and was interviewed before Nov 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Aptitude Test Round

60 hours and 30 questions Aptitude, Quantitative and Verbal

3

Technical Round (4 Questions)

  • Q1. In Technical Round questions were asked about Python , Java
  • Q2. Calculate the sum of two numbers
  • Q3. Check even or odd
  • Q4. Project related questions which i created in my Final year
4

HR Round (1 Question)

  • Q1. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - become confident and through on you technical questions.

Interview Questions

  • Q1. Actually I was given one topic for that I had to speak for 2 minutes Add Answer
  • Q2. One of the most important question every interviewer asked that is... why should I hire you?? View Answers (1)

Interview Preparation Tips

Interview preparation tips for other job seekers - To crack any interview I belive that you should be confident first rather than feel nervous and try to prepare urself in your lacking areas so that chance of selection
in any interview will increase

I applied via Recruitment Consulltant and was interviewed in Jun 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

Group Discussion Round

Asked me about my self and degree and my favorites place to visit

Interview Preparation Tips

Interview preparation tips for other job seekers - Always confident related with your answers and give your best to achieve the job.

Genpact Interview FAQs

How many rounds are there in Genpact Customer Support Associate interview for experienced candidates?
Genpact interview process for experienced candidates usually has 1 rounds. The most common rounds in the Genpact interview process for experienced candidates are HR.

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Genpact Customer Support Associate Salary
based on 21 salaries
₹2 L/yr - ₹3.3 L/yr
At par with the average Customer Support Associate Salary in India
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Genpact Customer Support Associate Reviews and Ratings

based on 6 reviews

3.8/5

Rating in categories

2.7

Skill development

2.6

Work-Life balance

1.7

Salary & Benefits

4.6

Job Security

2.8

Company culture

2.3

Promotions/Appraisal

2.0

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