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Genpact

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3.8

based on 32.8k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Genpact Customer Service Executive Interview Questions and Answers for Freshers

Updated 10 Jan 2025

Genpact Customer Service Executive Interview Experiences for Freshers

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 15 Apr 2021

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Your previous organization reason for leaving and Your GAP if you in the studies or well as organization.
    • View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher : why u wanted to join . As I see genpac is a well reputated company and as we are seeing due coivd many e commerce and bpo has the highest growing sector with lots of opportunities. I wanted to kick start my career with Genpact.

Experienced people : Dont worry. Just be calm and answer only what they ask . Apart from this reason for leaving should be The process got winded up or shifted . Apart from this you should not be telling silly reason to gap if you have. then you will definitly get rejected. You can mention I ve started my own business or any studies or Make any genuine reason for not got rejected.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 20 Dec 2020

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
    • View 4 more answers
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

    • Answered by AI
    Add your answer
  • Q3. What were you doing in the past?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 20 Jul 2020

I applied via Walk-in

Interview Questionnaire 

1 Question

  • Q1. The interview for vcs job in direct or online interview and what benefit for you to did this work for amazon?
    • View 7 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview nowadays is a big stress of everyone especially for freshers and student they getting so nervous in a interview because the questions are so difficult to answer and so technical the interview about 1-2 hours. There so many skills and the question related to the computer science and some projects topics etc in some companies there give a written which as grammar, coding, general knowledge etc.. And next it will be a he round they ask so difficult question u can't able to answer it and atlast for they will see your entire performance and hire you in a best position

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 9 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. I gave interview for techm bpo vizag.
    • View 23 more answers
  • Q2. 1.tell me about your self.
    • View 17 more answers
  • Q3. What is your previous experience
    • View 12 more answers
  • Q4. Most difficult customer issue situation you have faced
    • View 11 more answers
  • Q5. Versant and typing test
    • View 9 more answers
  • Q6. Manager round
    • View 4 more answers
  • Q7. Telephonic conversation
    • View 4 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to excel in your job profile and looking for professional growth please don’t go to techm vizag site because 9 out of 10 times you will hate it the reason is that higher management like team lead, assistant manager, managers will make you leave the company as soon as possible. Those people feel that Techm vizag their own company. Even the gate security and cab drivers feel the same. I felt like a slave after working for 8 months where i got paid 12-13000 per month but those mind less shift timings makes you annoying anyway so don’t give interview here Please.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 25 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction, few lines about memories in my life.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - interviews was very easy and recruiters are very supportive and but due to covid i received offer letter too late.

Customer Service Executive Interview Questions & Answers

IBM user image Anonymous

posted on 30 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
    • Add your answer
  • Q2. I want to make my career in __________ industry.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be specific about the answers you give during an interview, means your answer should be to the point only. Neither less than what is asked nor more than required.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image

posted on 14 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Qualifications and experience
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Situation questions, language proficiency
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Commitment to work for the company for a long term
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be natural and upsell about your good quality

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 15 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why do you want us to hire you?
  • Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Google search
Interview preparation tips for other job seekers - If you want to impress your interviewer & get the job.

1. Share some fun facts & showcase your personality while introducing yourself.

2. Then focus on how you can help the company & how the company can help you in building your career.

3. Be negotiable” to demonstrate your flexibility in terms of salary.

4. Make sure the position aligns with your long-term goals.


All the best!

Customer Service Executive Interview Questions & Answers

Infosys user image Anonymous

posted on 31 Jan 2021

I applied via Campus Placement and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. They ask me for tell me about yourself and he ask me questions on my hobbies!
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hello everyone myself suraj bhusare and i have completed my graduation in BCA sci from deogiri college Aurangabad. And i want to say you what you are mentioned in the resume you have to know about this topic if you dont know about that topic, remove this information on your resume.
Thank you
More about working at Genpact
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#8 Best Mega Company - 2021

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Genpact Interview FAQs

How many rounds are there in Genpact Customer Service Executive interview for freshers?
Genpact interview process for freshers usually has 2-3 rounds. The most common rounds in the Genpact interview process for freshers are HR, Resume Shortlist and One-on-one Round.
How to prepare for Genpact Customer Service Executive interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are International Calling, International Voice Process and Voice Process.
What are the top questions asked in Genpact Customer Service Executive interview for freshers?

Some of the top questions asked at the Genpact Customer Service Executive interview for freshers -

  1. You have to listen and reply back to a good English commuta...read more
  2. This is an interview with technical experts to assess your technical knowledge ...read more
  3. What do you know about ...read more

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Genpact Customer Service Executive Salary
based on 124 salaries
₹1.6 L/yr - ₹5.5 L/yr
12% more than the average Customer Service Executive Salary in India
View more details

Genpact Customer Service Executive Reviews and Ratings

based on 33 reviews

4.2/5

Rating in categories

4.3

Skill development

4.1

Work-life balance

4.0

Salary

4.5

Job security

4.2

Company culture

4.0

Promotions

4.1

Work satisfaction

Explore 33 Reviews and Ratings
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