Genpact Customer Care Executive Interview Questions and Answers for Freshers

Q1. Tell me about social media
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing,...read more
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Q2. Tell me about the movie that you recently watched
Ans. 
I recently watched the movie 'The Shawshank Redemption'
• The movie is based on a Stephen King novella

• It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

• Themes of hope, friendship, and redemption are central to the plot
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Speed,time ,and distance of aptitude of formulas, percentage,ratio etc..

Group discussion is a comprehensive technical issue and job , scholarship etc. Of judge one to term work.

A task or piece of work allocated of someone as part of a job work course of study

Q1. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I am a good listener and can empathize with customers to understand their needs and concerns.

• I am highly skilled in resolving customer issues and finding effective solutions.

• I am a quick learner and can adapt to new tech...read more
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Q2. What are your salary expectations?
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I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am open to negotiation and would like to discuss the salary package in more detail.

• I believe that fair compensation is important for job satisfaction and motivation.

• I am co...read more
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Q3. What is your family background?
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My family background is diverse and supportive.
• My family consists of my parents, two siblings, and myself.

• We come from different professional backgrounds, including education, healthcare, and business.

• We have always been supportive of each other's goals and aspirations.

• My parents have instilled strong values of hard work, empathy, and integrity in us.

• We often engage in open discussions and debates, which has helped me ...read more
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Q4. Tell me about yourself.
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I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have received multiple awards for my outstanding performance in customer care.

• I am fluent in...read more
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Q5. Why required to this job
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Q6. What are your hobbies
Ans. 
My hobbies include reading, playing the guitar, and hiking.
• Reading: I enjoy reading books from various genres, such as fiction, self-help, and biographies. It helps me relax and expand my knowledge.

• Playing the guitar: I have been playing the guitar for several years. It allows me to express my creativity and provides a great way to unwind.

• Hiking: I love exploring nature and going on hikes. It not only keeps me physical...read more
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