SMFG India Credit Collections Manager Interview Questions and Answers

Collection efficiency and planning for collection and repossession

• Collection efficiency can be improved by analyzing data and identifying trends

• Creating a plan for the month can help prioritize accounts and allocate resources

• Repossession should be a last resort and only done after all other collection efforts have been exhausted

• Regular communication with customers can help prevent delinquency and improve collection rat

Third party vendors are managed through clear communication, performance monitoring, and contract adherence.

• Establish clear expectations and requirements in vendor contracts

• Regularly communicate with vendors to ensure understanding and alignment

• Monitor vendor performance and address any issues promptly

• Maintain documentation of all vendor interactions and agreements

• Consider vendor diversity and inclusion in selection pr...read more