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SMFG India Credit Branch Collection Incharge Interview Questions, Process, and Tips

Updated 6 Oct 2022

Top SMFG India Credit Branch Collection Incharge Interview Questions and Answers

SMFG India Credit Branch Collection Incharge Interview Experiences

6 interviews found

I applied via Walk-in and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic on collection details
  • Q2. How to find the members and collect the cash
  • Ans. 

    To find the members and collect the cash, you can utilize various methods such as database search, communication channels, and efficient tracking systems.

    • Utilize a database or membership list to search for the members

    • Use communication channels like phone calls, emails, or text messages to contact the members

    • Implement an efficient tracking system to keep a record of members who have paid and those who haven't

    • Organize co...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Boldly speek to interviewer for to show you collection skill

Interview Questionnaire 

1 Question

  • Q1. How to close collections before end of month .
  • Ans. 

    To close collections before the end of the month, prioritize high-value accounts, offer discounts or incentives for early payment, and follow up with customers regularly.

    • Prioritize high-value accounts for early collection

    • Offer discounts or incentives for early payment

    • Follow up with customers regularly to remind them of pending payments

    • Implement efficient payment tracking and reporting systems

    • Provide multiple payment op...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - To close before end of month to visit customer residence visits oltranatrly.

Branch Collection Incharge Interview Questions Asked at Other Companies

Q1. What's is deference of normal Collection and Bucket collection
Q2. What is the time of recovery for the customer to go home
Q3. How to close collections before end of month .
Q4. How to find the members and collect the cash
Q5. What is the collection?

I applied via Walk-in and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1.  What's is deference of normal Collection and Bucket collection
  • Ans. 

    Bucket collection is a specialized form of collection where delinquent accounts are grouped into buckets based on their age or severity.

    • Normal collection involves the process of collecting outstanding payments from customers.

    • Bucket collection categorizes delinquent accounts into different buckets based on their age or severity.

    • Bucket collection helps prioritize and manage collections more effectively.

    • For example, a ban...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience good

Skills evaluated in this interview

I applied via Walk-in and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Why are you looking for a change?
  • Q2. Where do you see yourself in 5 years?
  • Q3. Why are you change the job
  • Q4. Are you comfortable this job
  • Ans. Yes I am comfortable this job
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Fullerton credit indian company is good company for freshers & experience holder.

SMFG India Credit interview questions for designations

 Collection Officer

 (2)

 Branch Credit Manager

 (14)

 Area Collection Manager

 (1)

 Cluster Collection Manager

 (1)

 Territory Collection Manager

 (1)

 Branch Manager

 (5)

 Branch Sales Manager

 (3)

 Assistant Branch Manager

 (1)

I applied via Company Website and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What is the collection?
  • Ans. 

    Collection refers to the process of recovering payments from customers who have purchased goods or services on credit.

    • Collection involves contacting customers who have overdue payments and reminding them to make the payment.

    • It may involve negotiating payment plans or settlements with customers.

    • Collection can be done through phone calls, emails, letters, or in-person visits.

    • The goal of collection is to recover the outst...

  • Answered by AI
  • Q2. Collection is payment of customer provide loan repayment.

Interview Preparation Tips

Interview preparation tips for other job seekers - Asking collection purpose questions like NPA,OD,NCL, BUCKET, DEFAULT,AND Hard core amount collection.

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed before Sep 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. They want to know about me.
  • Q2. About my work experiance.
  • Q3. About secure and unsecured loan and about hard bucket and soft bucket
  • Q4. They want to know what i know about legal procedure and veichele pussesion.
  • Q5. Abot my salary acceptations

Interview Preparation Tips

Interview preparation tips for other job seekers - One of the best NBFC company in INDIA to work.Be confident while faceing interview and wear formal look profectional.

Branch Collection Incharge Jobs at SMFG India Credit

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Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Aug 2017. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Basic background questions and candidate suitability
  • Q2. To check your business acumen in retail loan segment and your plan of action to achieve the desired results

Interview Preparation Tips

General Tips: Put as much stress as possible on your experience in retail loans and small ticket size secured loans.
Skills: Problem Solving, Leadership, Decision Making Skills
Duration: 1-4 weeks

I applied via Naukri.com and was interviewed before Oct 2019. There were 6 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Can you do gold valuation?
  • Ans. 

    Yes, I have experience in gold valuation.

    • I have completed a course in gold valuation and have experience in assessing the purity and value of gold.

    • I am familiar with the different methods of gold valuation such as acid test, XRF analysis, and fire assay.

    • In my previous role, I have conducted gold valuation for customers and provided them with accurate assessments.

    • I keep myself updated with the current market trends and ...

  • Answered by AI
  • Q2. Which carat can we accept for gold loan?
  • Ans. 

    We can accept gold loans of any carat.

    • We accept gold loans of all carats, including 24 carat, 22 carat, 18 carat, etc.

    • The carat of gold determines its purity, with 24 carat being the purest form.

    • Different carats of gold have different levels of purity and value.

    • We assess the value of the gold based on its carat and weight.

    • Customers can avail gold loans regardless of the carat of their gold.

  • Answered by AI
  • Q3. Do you know hallmarks?
  • Ans. 

    Yes, hallmarks are distinctive characteristics or features that are used to identify or recognize something.

    • Hallmarks are often used in the context of identifying or recognizing the quality, authenticity, or origin of a product or item.

    • In the jewelry industry, hallmarks are small marks or stamps on precious metal items that indicate the metal's purity or quality.

    • In the legal field, hallmarks can refer to significant or...

  • Answered by AI
  • Q4. How will you do team management for gold loan marketing?
  • Ans. 

    I will ensure effective communication, set clear goals, provide training and support, and recognize and reward achievements.

    • Regular team meetings to discuss progress and challenges

    • Setting individual and team targets and monitoring progress

    • Providing training and support to team members to improve their skills

    • Recognizing and rewarding achievements to motivate the team

    • Encouraging teamwork and collaboration among team memb...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge needed about gold loan and process

I applied via Referral and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How to canvas gold loans and other products
  • Ans. 

    To canvas gold loans and other products, we need to identify potential customers and offer them personalized solutions.

    • Identify potential customers through market research and customer profiling

    • Offer personalized solutions based on their needs and preferences

    • Leverage existing customer base for referrals and word-of-mouth marketing

    • Use digital marketing channels to reach a wider audience

    • Train and motivate sales team to e...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. How are your work nature?
  • Ans. 

    My work nature is highly organized, detail-oriented, and focused on achieving goals.

    • I am highly organized and prioritize tasks effectively to ensure smooth operations.

    • I pay attention to detail and ensure accuracy in all aspects of my work.

    • I am goal-oriented and strive to achieve targets and exceed expectations.

    • I am proactive and take initiative to identify and resolve issues before they escalate.

    • I am adaptable and able...

  • Answered by AI
  • Q2. What's is work experience?
  • Ans. 

    Work experience refers to the practical knowledge and skills gained through employment or professional activities.

    • Work experience is the accumulation of skills, knowledge, and expertise acquired through employment or professional engagements.

    • It includes both paid and unpaid work, internships, volunteer work, and any other relevant activities.

    • Work experience helps individuals develop industry-specific skills, adaptabili...

  • Answered by AI
  • Q3. How is target?
  • Ans. 

    The target is achievable with proper planning and execution.

    • The target is challenging but realistic.

    • We have a clear plan in place to achieve the target.

    • Regular monitoring and course correction will ensure we stay on track.

    • We have a motivated team that is committed to achieving the target.

    • Examples: Last quarter, we exceeded our target by 10%. This quarter, we are on track to meet our target by the end of the month.

  • Answered by AI
  • Q4. What's awards and rewarding?
  • Ans. 

    Awards and rewarding are forms of recognition and incentives given to individuals or organizations for their achievements or contributions.

    • Awards can be in the form of trophies, certificates, or monetary prizes.

    • Rewarding can include bonuses, promotions, or other perks.

    • They motivate and encourage individuals to perform better and achieve goals.

    • Awards and rewarding can be given in various fields such as sports, academics...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher. You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.

SMFG India Credit Interview FAQs

How many rounds are there in SMFG India Credit Branch Collection Incharge interview?
SMFG India Credit interview process usually has 1-2 rounds. The most common rounds in the SMFG India Credit interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for SMFG India Credit Branch Collection Incharge interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at SMFG India Credit. The most common topics and skills that interviewers at SMFG India Credit expect are Collections, Recovery, Collection Management, Bucket and Field Collections.
What are the top questions asked in SMFG India Credit Branch Collection Incharge interview?

Some of the top questions asked at the SMFG India Credit Branch Collection Incharge interview -

  1. What's is deference of normal Collection and Bucket collecti...read more
  2. How to close collections before end of mont...read more
  3. How to find the members and collect the c...read more

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SMFG India Credit Branch Collection Incharge Interview Process

based on 4 interviews

1 Interview rounds

  • HR Round
View more

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SMFG India Credit Branch Collection Incharge Salary
based on 192 salaries
₹1.9 L/yr - ₹4.2 L/yr
7% less than the average Branch Collection Incharge Salary in India
View more details

SMFG India Credit Branch Collection Incharge Reviews and Ratings

based on 87 reviews

3.6/5

Rating in categories

3.3

Skill development

3.5

Work-life balance

3.8

Salary

3.1

Job security

3.4

Company culture

3.0

Promotions

3.2

Work satisfaction

Explore 87 Reviews and Ratings
Branch Collection Incharge

Ravulapalem,

Razole

+1

1-3 Yrs

Not Disclosed

Branch Collection Incharge

Rajahmundry,

Sattenapalle

+1

1-3 Yrs

Not Disclosed

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