Frontizo Business Services Customer Service Associate (Csa) Interview Questions and Answers

Q1. ABOUT YOUR SELF
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Q2. What is your name
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Q3. Where are you from
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Q4. Your last company
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Q5. What is Your hobbies
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The test was easy to clear as it only contained logical questions.

Q1. The first round was good. You may feel like you have got the job. And way they will speak you'll agree to everything.
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Q1. They asked me about my previous experiences and what kind of job I was doing. They are not providing drops in Howrah as if it is out of West Bengal or too far beyond their reach. Even if you agree to bring...read more
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Q1. Self introduction
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Q1. Product knowledge,customer handling skills and aptitude
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Centralized department that handles inbound and outbound calls from current and potential customers

Q1. What is call center in simple words?
Ans. 
A call center is a centralized office where customer service agents handle incoming and outgoing calls for a company.
• Call centers are used by companies to provide customer support, sales, and other services over the phone.

• Agents in a call center are trained to handle a high volume of calls efficiently and professionally.

• Call centers may use technology such as IVR systems and CRM software to manage calls and customer in...read more
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Q2. Why I should hire you?
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Q3. Why do you want to join us?
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Q4. Can you work under pressure?
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Q1. Current working somewhere
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Q2. Dislike and like about your job profile
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Comfortable job work from home or office

Q1. Ne confident and good communication skills
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Q2. Tell about the previous company
Ans. 
I worked at XYZ Company, a leading telecommunications company.
• XYZ Company is known for its excellent customer service and innovative products.

• I was responsible for handling customer inquiries and resolving issues.

• I received positive feedback from customers for my prompt and efficient assistance.

• I also collaborated with other departments to ensure smooth operations and customer satisfaction.

• For example, I worked closely...read more
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Q1. Tell me about yourself briefly
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Q2. Why are you join BPO
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Q1. Listening, speaking, writing
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Q2. Totally depends on pc
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Q3. Any topic like as speak 1 minutes on social media
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Q1. Describe yourself introduction
Ans. 
I am a dedicated and empathetic customer service executive with excellent communication skills.
• Strong problem-solving skills

• Ability to handle difficult customers

• Experience in resolving customer complaints

• Proficient in using customer service software

• Good knowledge of product/service offerings

• Effective listening and communication skills
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Q2. Discribe your last vacation
Ans. 
I spent my last vacation exploring the beautiful beaches of Bali.
• Visited popular tourist spots like Kuta Beach and Tanah Lot Temple

• Enjoyed water activities like snorkeling and surfing

• Indulged in delicious local cuisine like Nasi Goreng and Babi Guling

• Relaxed and rejuvenated with traditional Balinese spa treatments

• Witnessed stunning sunsets and breathtaking landscapes
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Q3. Discribe your hobby and why u you like your hobby
Ans. 
My hobby is photography. I enjoy capturing moments and expressing my creativity through visuals.
• I love photography because it allows me to freeze moments in time and create lasting memories.

• I enjoy exploring different perspectives and angles to capture unique and visually appealing shots.

• Photography helps me express my creativity and emotions through visuals.

• I find joy in the process of composing a shot, adjusting sett...read more
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Q1. Discribe your last visit
Ans. 
My last visit was to a local amusement park.
• Visited a local amusement park

• Enjoyed various rides and attractions

• Had a delicious meal at one of the park's restaurants

• Spent quality time with friends and family

• Overall, had a fun and memorable experience
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Q2. Again took introduction
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Q1. Introduction on was there wants to know speaking lebel
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Q1. Introduction was there
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