Dr ITM Customer Care Executive Interview Questions and Answers

Q1. Tell me about yourself?
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Q2. What do you know about BPO?
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be onshor...read more
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Q3. Why you need this job?
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Q4. Will you be able to reach in time?
Ans. 
Yes, I am confident in my ability to reach in time for any customer care related issues.
• I am well-organized and prioritize tasks effectively to ensure timely responses to customer queries.

• I have a reliable mode of transportation and can adjust my schedule if needed to meet deadlines.

• I have a track record of meeting deadlines and responding promptly to customer inquiries.

• I am committed to providing excellent customer se...read more
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Q5. R u a fresher candidate or experienced one?
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Q1. Easy to crack be confident
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Q2. Geniune questions
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Q3. Salary expectation
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Q4. Immediate joining
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Q1. Introduce yourself ,why do you want to join BPO, why I can select you
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General English ,computer basic reasoning

Q1. From Resume , tell something about your self
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Q2. Subject questions
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Q1. Language known technical
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Q1. Tell about your self
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Q1. Tell about your self
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Q1. What is your understanding of sales?
Ans. 
Sales is the process of identifying, attracting, and converting potential customers into actual buyers of a product or service.
• Sales involves building relationships with customers to understand their needs and provide solutions.

• It requires effective communication and persuasion skills to convince customers to make a purchase.

• Sales also involves setting and achieving targets, negotiating deals, and closing sales.

• Success...read more
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Q2. What is B2B sales
Ans. 
B2B sales refers to business-to-business sales, where companies sell products or services to other businesses rather than individual consumers.
• Involves selling products or services to other businesses

• Focuses on building relationships with other companies

• Often involves longer sales cycles and larger deal sizes

• Examples include selling software to a company for their internal use or providing consulting services to a busi
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Q3. Rate your languages on a scale of 1 to10 according to your skills
Ans. 
I would rate my language skills as follows: English - 9, Spanish - 7, French - 5.
• English - 9: Fluent in speaking, writing, and comprehension

• Spanish - 7: Can hold conversations and understand most content

• French - 5: Basic understanding, can communicate simple phrases
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Q1. What are your salary expectations?
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Q2. Why should we hire you?
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Q3. Tell me about yourself.
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Q1. Tell me about yourself
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Q2. Will you be able to work in complete Night Shifts?
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Q3. How long will you work here for?
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Q4. What's your expected Salary?
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Q5. Are you currently studying or Have you any plans for further studies?
Ans. Say No plans as for now.
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