Dr ITM Customer Support Executive Interview Questions and Answers

Q1. What is your understanding of sales?
Ans. 
Sales is the process of identifying, attracting, and converting potential customers into actual buyers of a product or service.
• Sales involves building relationships with customers to understand their needs and provide solutions.

• It requires effective communication and persuasion skills to convince customers to make a purchase.

• Sales also involves setting and achieving targets, negotiating deals, and closing sales.

• Success...read more
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Q2. What is B2B sales
Ans. 
B2B sales refers to business-to-business sales, where companies sell products or services to other businesses rather than individual consumers.
• Involves selling products or services to other businesses

• Focuses on building relationships with other companies

• Often involves longer sales cycles and larger deal sizes

• Examples include selling software to a company for their internal use or providing consulting services to a busi
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Q3. Rate your languages on a scale of 1 to10 according to your skills
Ans. 
I would rate my language skills as follows: English - 9, Spanish - 7, French - 5.
• English - 9: Fluent in speaking, writing, and comprehension

• Spanish - 7: Can hold conversations and understand most content

• French - 5: Basic understanding, can communicate simple phrases
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Q1. Why you want to work in customer support. Tell me about your self in English and Hindi.
Ans. 
I want to work in customer support because I enjoy helping people and solving problems.
• I have excellent communication skills and enjoy interacting with people.

• I am patient and empathetic, which helps me understand and address customer concerns.

• I am a good problem solver and enjoy finding solutions to challenges.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I bel...read more
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Q2. Tell your thoughts about women empowerment and child labor.
Ans. 
Women empowerment and child labor are important social issues that require attention and action.
• Women empowerment is the process of empowering women to participate fully in economic, social, and political spheres.

• It involves providing equal opportunities, rights, and resources to women, enabling them to make independent decisions and have control over their lives.

• Empowered women can contribute to the development of soc...read more
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General English ,computer basic reasoning

Q1. From Resume , tell something about your self
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Q2. Subject questions
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Q1. About yourself your working experience communication skills
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Q1. Easy to crack be confident
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Q2. Geniune questions
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Q3. Salary expectation
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Q4. Immediate joining
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GK questions, aptitude ,constitution, current affairs

Q1. Tell me About your self ? Tell about India? Speak few words about corruption?
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Q2. Why should we hire you ?
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General knowledge and basic MCQ questions

Q1. About yourself, about resume, why should we hire you
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Q1. In first round of interview asked about self introduction Then asked about social media and about email
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Q1. In 2nd round HR round Asked about same what are Email process
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