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FIS Senior Customer Service Associate Interview Questions and Answers

Updated 2 Oct 2024

FIS Senior Customer Service Associate Interview Experiences

1 interview found

Senior Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 2 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Pronunciation and communication skills were checked

Round 2 - Technical 

(4 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    Experienced customer service professional with 5+ years in the industry. Skilled in handling customer inquiries and resolving issues efficiently.

    • 5+ years of experience in customer service

    • Strong communication and problem-solving skills

    • Ability to handle customer inquiries and resolve issues efficiently

    • Proficient in using CRM systems and other customer service tools

    • Answered by AI
    Add your answer
  • Q2. Why left the last job
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Desire for career advancement

    • Seeking new challenges

    • Opportunity for professional growth

    • Relocation

    • Company downsizing

    • Answered by AI
    Add your answer
  • Q3. Work experience
    • Add your answer
  • Q4. Speak for 2 mins about childhood memories
  • Ans. 

    Childhood memories are filled with joy, innocence, and adventure.

    • Playing with neighborhood friends until the street lights came on

    • Family vacations to the beach or mountains

    • Celebrating birthdays with homemade cakes and games

    • Exploring the backyard or local park for hidden treasures

    • Learning to ride a bike or swim for the first time

    • Answered by AI
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm and rock it

What people are saying about FIS

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a software engineer level 1
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I have recently started serving notice period, and to utilise that to my advantage, I've updated this on LinkedIn and Naukri. I've also added 'Serving Notice Period' on the header section in my resume. But I'm not sure if I should be mentioning this on my resume or not?
Mention Service Notice Period on Resume?
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6 participants . expiring in 5d
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 8 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me your most memorable journey!
    • Add your answer
  • Q2. Introduce your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Sit properly
Maintain eye contact
Listen them carefully
Don't give virtual answer,be honest and give direct answers

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 2 Feb 2020

I applied via Recruitment Consultant and was interviewed in Aug 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do you know about customer care
  • Ans. 

    Customer care is the process of providing assistance and support to customers before, during, and after a purchase.

    • Customer care involves listening to customers and addressing their concerns

    • It includes providing information about products or services

    • Customer care also involves resolving complaints and issues in a timely and satisfactory manner

    • It can be provided through various channels such as phone, email, chat, or in...

    • Answered by AI
    View 4 more answers
  • Q2. How was your experience in your last customer care call
  • Ans. 

    My experience in my last customer care call was positive.

    • The customer was frustrated at first, but I was able to calm them down and address their concerns.

    • I actively listened to the customer and showed empathy towards their situation.

    • I provided clear and concise information to the customer and offered solutions to their problem.

    • The customer thanked me for my help and ended the call on a positive note.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you prepare to go for a customer care executive interview always prepare for a mock call

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 28 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?
    • View 4 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
    • Add your answer
  • Q2. What's your strength and weakness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 12 Mar 2021

I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details
    • Add your answer
  • Q2. Basic computer knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident levels very important

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 16 Mar 2021

I applied via Walk-in and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. What do you know about BPO sectors?
  • Ans. 

    BPO sectors refer to Business Process Outsourcing sectors where companies outsource their non-core business functions to third-party service providers.

    • BPO sectors include services such as customer support, technical support, data entry, and back-office operations.

    • These sectors are known for their cost-effectiveness and efficiency in handling non-core business functions.

    • Examples of BPO companies include Accenture, Genpa...

    • Answered by AI
    View 1 more answer
  • Q2. Why you want to join this company?
    • Add your answer
  • Q3. What all your expirence in your entire life?
    • Add your answer
  • Q4. Are you comfortable if you been scolded ?
    • Add your answer
  • Q5. Are you comfortable with salary?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to very comfortable when. Answering those questions and you should be well prepared when you are going for an interview.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 12 Feb 2021

I applied via Referral and was interviewed in Aug 2020. There were 2 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem of customer and give them 100 percen...
  • Ans. 

    As a customer service executive, I would address the issue of missing items in the parcel and ensure customer satisfaction.

    • Listen to the customer's complaint and apologize for the inconvenience caused.

    • Ask for the order number and details of the missing item.

    • Check the inventory and shipping records to identify the issue.

    • Offer a solution such as sending the missing item or refunding the amount.

    • Ensure that the customer is...

    • Answered by AI
    View 6 more answers
  • Q2. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely
  • Ans. 

    Companies should have a backup plan in case of internet outage.

    • Companies can have a secondary internet connection from a different provider.

    • They can also have offline customer service options such as phone or in-person support.

    • Having a contingency plan in place can prevent major disruptions to customer service.

    • Examples of backup plans include using mobile hotspots, satellite internet, or even a backup generator to powe...

    • Answered by AI
    View 5 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Just have faith confidence on yourself because if yoj are confident then you will b able to resolve every round during this while process

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 20 Jan 2021

Interview Questionnaire 

1 Question

  • Q1. Tell about yourself
    • Add your answer
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FIS Interview FAQs

How many rounds are there in FIS Senior Customer Service Associate interview?
FIS interview process usually has 3 rounds. The most common rounds in the FIS interview process are Aptitude Test, Technical and HR.

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FIS Senior Customer Service Associate Salary
based on 26 salaries
₹3 L/yr - ₹5 L/yr
19% more than the average Senior Customer Service Associate Salary in India
View more details

FIS Senior Customer Service Associate Reviews and Ratings

based on 4 reviews

3.8/5

Rating in categories

3.8

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3.8

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3.5

Salary

3.4

Job security

3.8

Company culture

3.3

Promotions

2.8

Work satisfaction

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