EXL Service Interview Questions, Process, and Tips

Q1. Tell me about yourself
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Q2. Walk me through your resume
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Q3. What are the three examples of entries you are booking
Ans. 
I am currently booking entries for sales revenue, expenses, and payroll.
• Sales revenue entry includes recording sales transactions and updating accounts receivable.

• Expenses entry involves recording all expenses incurred by the company, such as rent, utilities, and supplies.

• Payroll entry includes recording employee salaries, benefits, and taxes.
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Q1. What about your previous work experience
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Q1. KPI's for CLI and CLD
Ans. 
Key Performance Indicators (KPIs) for Customer Lifetime Income (CLI) and Customer Lifetime Duration (CLD)
• CLI KPIs could include average revenue per customer, customer retention rate, customer lifetime value

• CLD KPIs could include average customer lifespan, customer churn rate, customer engagement metrics

• Tracking CLI and CLD KPIs can help measure the financial impact and longevity of customer relationships
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Q2. Credit score variables and impact on strategy
Ans. 
Credit score variables impact strategy by influencing lending decisions and interest rates.
• Credit score variables include payment history, credit utilization, length of credit history, types of credit used, and new credit accounts.

• Higher credit scores typically result in lower interest rates and more favorable lending terms.

• Lenders use credit scores to assess risk and determine the likelihood of repayment.

• Strategies ma...read more
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Q1. About myself, as a fresher so didn't ask more questions
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In aptitude test reasoning, english & mathematical

Q1. 38 wpm speed in 10 min.
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Intermediate questions

Q1. Heads of Taxation
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Q2. BRS meaning and Explanation
Ans. 
BRS stands for Bank Reconciliation Statement, which is a document that compares the bank balance as per the company's records with the balance reported by the bank.
• BRS is used to identify any discrepancies between the two balances.

• It helps in ensuring the accuracy of financial transactions recorded by the company.

• Common reasons for discrepancies include outstanding checks, deposits in transit, bank errors, etc.

• Once the...read more
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