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EXL Service Customer Support Associate Interview Questions and Answers

Updated 13 Feb 2024

EXL Service Customer Support Associate Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. It was a simple question from HR
  • Q2. Simple Questions
Round 3 - Aptitude Test 

There was some test related to your communications.

Round 4 - Aptitude Test 

Test Only related to your ability

Round 5 - One-on-one 

(3 Questions)

  • Q1. It was final interview round from Manager and Senior Manager
  • Q2. It was based on your experience
  • Q3. International Voices Experience they needed.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was my final interview based on your experience and communications.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction and explain your hobbies
  • Q2. They will check your communication level
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction with aptitude questions
  • Q2. They will check communication
Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - Technical 

(5 Questions)

  • Q1. Self introduction
  • Ans. Purushothaman v i have completed deploma in computer science. Fast 5 years working with MNC company share marketing.im recently married
  • Answered Anonymously
  • Q2. Purushothaman v
  • Q3. I have completed deploma in computer science
  • Q4. Fast 5 years old one company working
  • Q5. I'm recently married wife not working
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Excel knowledge
  • Q2. Power point knowledge
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Give me Self introduction?
  • Ans. Hello sir This is ....., I am from Hyderabad I am searching job for few months because I want to be an independent women, about my education bsc chemistry acharya nagarjuna University bvspm degree college, my hobbies are newly added watching drams painting is birth hobby , and I am ready to work in difficult situations also with good communication skills and more than with good smile and positive energy. Thank you.
  • Answered by Pranaya Ponnam

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence oneday is there for everyone in every interview you can learn new thing how to face stranger
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. The HR representative asked me some questions about my personal and professional life along with my educational qualifications. To get an idea about my overall background and whether I suit the profile. Qu...
Round 3 - Q and A 

(1 Question)

  • Q1. I was interviewed by the tl of the process. The questions were more centered around customer service. 1. How would you handle an irate customer?? 2. How would come to the point with a chatty customer wit...

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) Be confident even if you are fresher. It plays a very important role.
2) Practice beforehand, do not be overconfident, and go for the interview without any preparations.
3) always research the company that you are going to for the interview, it might be beneficial at times in operations or the final round.
4) reach on time do not be late. These things look silly but are always counted.
5) Always carry a hard copy of your Resume, even if you have submitted it in their email.
6) smile and answer their questions. Create a good impression.

I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Just telugu language test
  • Q2. My telugu and hindi language perfect or not

Interview Preparation Tips

Topics to prepare for Hgs Services Customer Relationship Officer interview:
  • customer care
  • Customer Service
Interview preparation tips for other job seekers - Please select ambition box for jobs ,it's very good aap.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Past experiences in life

Round 3 - HR 

(1 Question)

  • Q1. Background check
Round 4 - Technical 

(1 Question)

  • Q1. What is mutual fund. Details of mutual fund
  • Ans. 

    A mutual fund is a type of investment vehicle made up of a pool of money collected from many investors to invest in securities.

    • Mutual funds are managed by professional fund managers

    • Investors buy shares in the mutual fund and the value of those shares increases or decreases based on the performance of the underlying securities

    • Mutual funds offer diversification and liquidity

    • Types of mutual funds include equity funds, bon

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared regarding the job profile. Get information regarding mutual fund. Be confident enough.

Interview Questionnaire 

3 Questions

  • Q1. About my work ?
  • Q2. How you will handle the pressure in sales?
  • Ans. 

    I handle pressure in sales by staying organized, prioritizing tasks, and maintaining a positive attitude.

    • I prioritize tasks based on their urgency and importance

    • I break down larger tasks into smaller, more manageable ones

    • I maintain a positive attitude and focus on solutions rather than problems

    • I take breaks when needed to avoid burnout

    • I communicate with my team and ask for help when necessary

  • Answered by AI
  • Q3. Until you achieve the target how u will achieve wht will be startegy to achieve targets

EXL Service Interview FAQs

How many rounds are there in EXL Service Customer Support Associate interview?
EXL Service interview process usually has 5 rounds. The most common rounds in the EXL Service interview process are Aptitude Test, Resume Shortlist and HR.
What are the top questions asked in EXL Service Customer Support Associate interview?

Some of the top questions asked at the EXL Service Customer Support Associate interview -

  1. It was final interview round from Manager and Senior Mana...read more
  2. It was a simple question from...read more
  3. Simple Questi...read more

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EXL Service Customer Support Associate Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
EXL Service Customer Support Associate Salary
based on 6 salaries
₹1.8 L/yr - ₹3.2 L/yr
At par with the average Customer Support Associate Salary in India
View more details

EXL Service Customer Support Associate Reviews and Ratings

based on 2 reviews

4.0/5

Rating in categories

4.0

Skill development

3.0

Work-life balance

4.0

Salary

3.0

Job security

2.0

Company culture

2.0

Promotions

2.0

Work satisfaction

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