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Serco

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4.4

based on 810 Reviews

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Serco Senior Customer Service Executive Interview Questions and Answers

Updated 18 Jun 2023

Serco Senior Customer Service Executive Interview Experiences

1 interview found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 16 Jun 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. The HR representative asked me some questions about my personal and professional life along with my educational qualifications. To get an idea about my overall background and whether I suit the profile. Qu...
    • Add your answer
Round 3 - Q and A 

(1 Question)

  • Q1. I was interviewed by the tl of the process. The questions were more centered around customer service. 1. How would you handle an irate customer?? 2. How would come to the point with a chatty customer wit...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) Be confident even if you are fresher. It plays a very important role.
2) Practice beforehand, do not be overconfident, and go for the interview without any preparations.
3) always research the company that you are going to for the interview, it might be beneficial at times in operations or the final round.
4) reach on time do not be late. These things look silly but are always counted.
5) Always carry a hard copy of your Resume, even if you have submitted it in their email.
6) smile and answer their questions. Create a good impression.

Top trending discussions

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Interview Tips & Stories
2d
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
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Interview questions from similar companies

Senior Customer Service Executive Interview Questions & Answers

EXL Service user image Anonymous

posted on 19 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General questions
    • Add your answer
Round 3 - Aptitude Test 

Simple mathematics questions

Round 4 - One-on-one 

(4 Questions)

  • Q1. Experience related questions
    • Add your answer
  • Q2. What was the work all about
    • Add your answer
  • Q3. What was your role
    • Add your answer
  • Q4. Why did you leave
    • Add your answer

Customer Care Executive Interview Questions & Answers

Access Healthcare user image Anonymous

posted on 27 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction and explain your hobbies
    • Add your answer
  • Q2. They will check your communication level
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction with aptitude questions
    • Add your answer
  • Q2. They will check communication
    • Add your answer

Customer Executive Interview Questions & Answers

Mu Sigma user image Anonymous

posted on 15 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Customer Support Executive Interview Questions & Answers

Sutherland Healthcare Solutions user image Anonymous

posted on 5 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is strength & weakness
  • Ans. 

    Strength is a positive attribute or quality that contributes to success, while weakness is a limitation or area of improvement.

    • Strengths: good communication skills, problem-solving abilities, positive attitude

    • Weaknesses: lack of experience in a specific area, difficulty with time management, tendency to be overly critical of oneself

    • Answered by AI
    Add your answer
  • Q2. Whats your Memorable day
    • Add your answer
Round 2 - Assignment 

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Customer Support Executive Interview Questions & Answers

EXL Service user image Anonymous

posted on 17 Jun 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What's your favourite place and what would you like to change about it.
    • Add your answer
  • Q2. Hilly areas where herbs are grown should be legalized to get maximum benefit in term of financial and mental health of locals instead of mining, construction. Money could be used in for economy instead of ...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Show confidence and be talkative with good or normal command on English.

Customer Support Executive Interview Questions & Answers

Sutherland Healthcare Solutions user image Manjunath Kodarapu

posted on 5 Jan 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Choose a topic and speak about 2min
  • Ans. 

    Importance of effective communication in customer support

    • Clear and concise communication helps in understanding customer issues

    • Active listening is crucial to ensure customers feel heard and valued

    • Empathy and patience are key in resolving customer complaints

    • Providing timely updates and follow-ups builds trust and customer satisfaction

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

EXL Service user image Anonymous

posted on 19 Aug 2022

I applied via Walk-in and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself ?
    • Add your answer
  • Q2. What was your last ctc?
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself?
    • Add your answer
  • Q2. Why you left your last job?
    • Add your answer
  • Q3. Why you didn't try for ijp?
    • Add your answer

Interview Preparation Tips

Topics to prepare for EXL Service Customer Support Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - If you have alot of time to waste please go there. Very bad interview experience. They made us wait for 2 days .First day they made us wait for the entire day and then had the first round just introduce yourself and that interview took place in front of everyone sitting there. Totally unprofessional. They called us for the 2nd round on the 2nd day at 3pm and made us wait till 7 and then had the interview and still haven't got any reply if selected or not . They don't really care about the people coming there for interview so have alot of time to waste there.

Customer Service Executive Interview Questions & Answers

Sutherland Healthcare Solutions user image Anonymous

posted on 6 Sep 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

They'll check how you are speaking in english

Round 2 - HR 

(2 Questions)

  • Q1. First they says as you have nice experience we will offer you 4 LPA, as soon as you goes to last round he will say he can offer you only 2.2 wherein you need to join as a fresher.
    • Add your answer
  • Q2. Walk me though your resume
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. He will lesson nicely to all what you says at last they will ask you to join as a fresger
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't waste your time by going here, they will just waste your time and efforts.

Customer Service Associate Interview Questions & Answers

EXL Service user image Anonymous

posted on 31 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 3 - Aptitude Test 

Typing and verbal test for communication skill

Round 4 - Behavioral 

(1 Question)

  • Q1. Conversation with Manager
    • Add your answer
More about working at Serco

Serco Interview FAQs

How many rounds are there in Serco Senior Customer Service Executive interview?
Serco interview process usually has 3 rounds. The most common rounds in the Serco interview process are Resume Shortlist and One-on-one Round.

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Serco Senior Customer Service Executive Salary
based on 55 salaries
₹1.1 L/yr - ₹4.2 L/yr
45% less than the average Senior Customer Service Executive Salary in India
View more details

Serco Senior Customer Service Executive Reviews and Ratings

based on 35 reviews

4.1/5

Rating in categories

4.1

Skill development

4.1

Work-Life balance

3.4

Salary & Benefits

4.1

Job Security

4.1

Company culture

4.0

Promotions/Appraisal

4.1

Work Satisfaction

Explore 35 Reviews and Ratings
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