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Serco Senior Customer Service Executive Interview Questions and Answers

Updated 18 Jun 2023

Serco Senior Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. The HR representative asked me some questions about my personal and professional life along with my educational qualifications. To get an idea about my overall background and whether I suit the profile. Qu...
Round 3 - Q and A 

(1 Question)

  • Q1. I was interviewed by the tl of the process. The questions were more centered around customer service. 1. How would you handle an irate customer?? 2. How would come to the point with a chatty customer wit...

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) Be confident even if you are fresher. It plays a very important role.
2) Practice beforehand, do not be overconfident, and go for the interview without any preparations.
3) always research the company that you are going to for the interview, it might be beneficial at times in operations or the final round.
4) reach on time do not be late. These things look silly but are always counted.
5) Always carry a hard copy of your Resume, even if you have submitted it in their email.
6) smile and answer their questions. Create a good impression.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General questions
Round 3 - Aptitude Test 

Simple mathematics questions

Round 4 - One-on-one 

(4 Questions)

  • Q1. Experience related questions
  • Q2. What was the work all about
  • Q3. What was your role
  • Q4. Why did you leave

I applied via Referral and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is EV and its formulae
  • Ans. 

    EV stands for Enterprise Value, which is the total value of a company's equity and debt.

    • EV = Market Capitalization + Total Debt - Cash and Cash Equivalents

    • It is used to determine the total value of a company, including its debt

    • EV/EBITDA is a common valuation metric that compares a company's EV to its EBITDA

    • EV/Sales is another common valuation metric that compares a company's EV to its annual sales

    • EV can be used to comp...

  • Answered by AI
  • Q2. Format of income statement
  • Ans. 

    The income statement shows a company's revenues and expenses over a specific period of time.

    • The income statement is also known as the profit and loss statement.

    • It includes revenues, cost of goods sold, gross profit, operating expenses, and net income.

    • Revenues are the money a company earns from selling its products or services.

    • Cost of goods sold is the cost of producing or purchasing the products or services sold.

    • Gross ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - general finance related questions

I appeared for an interview before May 2016.

Interview Questionnaire 

4 Questions

  • Q1. Tell us about yourself
  • Ans. 

    I am a dedicated and detail-oriented analyst with a strong background in data analysis and problem-solving.

    • I have a Bachelor's degree in Statistics and experience working with large datasets

    • Proficient in statistical software such as R and Python

    • Skilled in identifying trends and patterns to provide actionable insights

    • Strong communication skills to present findings to stakeholders

  • Answered by AI
  • Q2. Why did your CGPA decrease consistently after you 1st year?
  • Ans. 

    My CGPA decreased consistently after my 1st year due to various factors.

    • I faced challenges in adjusting to the new academic environment in my first year.

    • I had to balance my studies with extracurricular activities and part-time jobs.

    • I struggled with certain subjects or courses that were more challenging for me.

    • I may have experienced personal or health issues that affected my academic performance.

    • I learned from my mistak...

  • Answered by AI
  • Q3. What do you know about us?
  • Ans. 

    The company is a leading financial services firm specializing in investment analysis and research.

    • Specializes in investment analysis and research

    • Considered a leader in the financial services industry

    • Known for providing high-quality financial advice and recommendations

  • Answered by AI
  • Q4. You mentioned that you have interest in cricket. Can you name at least 3 cricketers from the 70s?
  • Ans. 

    Some cricketers from the 70s include Sunil Gavaskar, Dennis Lillee, and Clive Lloyd.

    • Sunil Gavaskar was a legendary Indian batsman known for his technique and consistency.

    • Dennis Lillee was a fearsome Australian fast bowler who dominated the cricketing world in the 70s.

    • Clive Lloyd was a West Indian cricketer who captained the team to two consecutive World Cup victories in 1975 and 1979.

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 1 hour 30 minutes

Round: Group Discussion
Experience: Fortunately I had a general idea about this topic and had some ideas and examples in mind to support my case. Though, that wasn't the case with everyone else.
Tips: Read Quora answers and be aware of current affairs
Duration: 15 minutes

College Name: Manipal Institute Of Technology, Manipal

Analyst Interview Questions & Answers

Mu Sigma user image Nimish Bajaj

posted on 7 May 2017

I appeared for an interview in Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. About internships About projects Use cases Puzzels About your personality

Interview Preparation Tips

Round: Test
Experience: Only 70 filtered through this round out of 500
Tips: Prepare using any CAT book
Duration: 1 hour
Total Questions: 60

Round: Group Activity
Experience: 10 people were called together for this round, 2 or 3 people were selected
Tips: It is a GA
Don't keep a firm stand
Agree with others, have respect
Try to conclude well
Show team work skills

Round: Technical + HR Interview
Experience: Very long and detailed Interview
Tips: Just be honest, the guy taking your interview is leaps and bounds smarter than you

Skills: Analytical, Communication, Team Player
College Name: MSIT GGSIPU

I applied via Campus Placement

Interview Preparation Tips

Round: Resume Shortlist
Experience: Based on whether you have experience in analytics, maths or programming.
Tips: If you're serious about EXL, work on a data science project, intern or take up a few courses in data science. Probability and Statistics is a 'must do course'.

Round: Test
Experience: Had 4 questions. One was based on probabilty, another was a puzzle, a data interpretation question and finally a case study question, involving a bit of guesstimate analysis.
Tips: Be strong in probability and puzzles. Do one or two cases with a friend while preparing for any kind of internship.

Round: Group Discussion
Experience: No group discussion

Round: HR Interview
Experience: I was asked about myself, my interest areas, the reason for applying for EXL. That was pretty much it
Tips: Be thorough and genuine with all kinds of HR questions

Duration: 2
College Name: IIT Madras

I applied via Campus Placement

Interview Preparation Tips

Round: Resume Shortlist
Experience: 15 people were short listed from the entire lot.
Tips: High CGPA or course in R programming will be helpful in getting shortlisted.

Round: Telephonic interview
Experience: general HR questions like describe yourself was asked. I was questioned on my tennis knowledge (extra curricular) and detailed description of intern too.
Tips: Be thorough with your resume from start to end and you should be able to explain what you did in interview.

Round: Test
Experience: Difficult questions related to data interpretation mixed with probability were asked to solve within 7 minutes. One guess-estimate question and one case study type problem were asked to be solved within 23 minutes.
Tips: calculations should be done fast and assumptions properly written.
Duration: 30 minutes
Total Questions: 6

General Tips: Be very thorough with your resume and some general HR questions.
Skill Tips: Be calm and not get tensed is a must,
Skills: Analyzing And Problem Solving Skills
Duration: 2
College Name: IIT Madras
Motivation: This is a very diverse company and major attraction is that it applies decision analytics to solve business problems. Being interested in a finance and coding a bit, this profile seemed the right fit.
Funny Moments: I was quizzed on my knowledge of tennis like how many Grand slam has Leander paes won and what was the semi final score of US open.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Didn't read any material saw resumes of my friends who pass out last year to see how to organize my points. Prepare my resume and refine it with the help of my friends several times

Round: HR Interview
Experience: Saw common HR questions from the websites and prepare answers for that .worked in groups in which one person acted as an interviewer.

Round: Case Study Interview
Experience: For the case studies, I referred many e-books available to learn the basic procedure to solve case studies. Sample case studies are also available on sites of these companies (Mckinsey.com, BCG.com or Bain.com)

Round: Puzzle Interview
Experience: Some companies asked puzzles. Common puzzles can be found on internet (pagalguy.com, brainvista.com , or orkut)

College Name: IIT BOMBAY

Interview Questionnaire 

2 Questions

  • Q1. Basic HR based questions
  • Q2. Basic guesstimate questions were asked

Interview Preparation Tips

Round: HR Interview
Experience: This round went pretty well in my opinion.

Round: Guesstimate Interview
Experience: I had prepared for guesstimates. So, this round went rather well.

General Tips: 1. I had a CPI of 8.6 and my resume didn't have any co-curricular activities as such. I had an intern in Pidilite Industry and i had given my CAT exam.
2. I had joined CL for CAT which helped me for aptitude tests .
3. Also, I prepared for puzzles and guesstimates, took part in the diamond case study competition though I didn't win it. 
4. I had also prepared for core companies as well.
College Name: IIT KANPUR

Interview Preparation Tips

Round: Interview
Experience: Firstly, I was kept on waitlist for EXL but, was later shifted to the main list. The first round was HR and it went well.

Round: Interview
Experience: After subsequently acing the the first round. The second round was technical in nature and involved a case study. In my view , I was able to perform decently in it.

Round: Interview
Experience: The third interview was a puzzle interview that tested the mental abilities. I had done one of the puzzles before so answered it properly .
Tips: 1. I had joined CL just after 4th year for my aptitude only and took a lot of time to prepare my resume. then I have been in habit of conducting discussions with my wingmates.
2. Moreover before the interviews I prepared thoroughly for HR questions.

General Tips: 1. Although I had a low CPI, I have been involved in various co-curricular activities.
2. I have been involved in M club as a vocalist
3. I have played football,
4. I was the Festival coordinator of Antaragni.
5. Apart from that, I have been involved in Techkriti in my first and second year in hospitality and in my third year in PR.
6. I have also been a STF in Udghosh.
7. I have a habit of reading books and newspapers regularly.
8. My internships included an online project for BSE after my second year, a one month internship in RBI after my third year.
9. I had an internship with a London based consultancy firm after my fourth year.
10. My MSc project is on GREEN CAFEs and purchasing power of people and their desire to spend money on them.
College Name: IIT KANPUR

Serco Interview FAQs

How many rounds are there in Serco Senior Customer Service Executive interview?
Serco interview process usually has 3 rounds. The most common rounds in the Serco interview process are Resume Shortlist and One-on-one Round.

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Serco Senior Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Serco Senior Customer Service Executive Salary
based on 60 salaries
₹1.1 L/yr - ₹5 L/yr
41% less than the average Senior Customer Service Executive Salary in India
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Serco Senior Customer Service Executive Reviews and Ratings

based on 37 reviews

4.1/5

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4.1

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4.1

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3.4

Salary

4.1

Job security

4.1

Company culture

4.0

Promotions

4.1

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