Serco Senior Customer Service Executive Interview Questions and Answers

Interview preparation tips for other job seekers - general finance related questions

Round: Test
Duration: 1 hour 30 minutes

Round: Group Discussion
Experience: Fortunately I had a general idea about this topic and had some ideas and examples in mind to support my case. Though, that wasn't the case with everyone else.
Tips: Read Quora answers and be aware of current affairs
Duration: 15 minutes

College Name: Manipal Institute Of Technology, Manipal

Round: Test
Experience: Only 70 filtered through this round out of 500
Tips: Prepare using any CAT book
Duration: 1 hour
Total Questions: 60

Round: Group Activity
Experience: 10 people were called together for this round, 2 or 3 people were selected
Tips: It is a GA
Don't keep a firm stand
Agree with others, have respect
Try to conclude well
Show team work skills

Round: Technical + HR Interview
Experience: Very long and detailed Interview
Tips: Just be honest, the guy taking your interview is leaps and bounds smarter than you

Skills: Analytical, Communication, Team Player
College Name: MSIT GGSIPU

Round: Resume Shortlist
Experience: Based on whether you have experience in analytics, maths or programming.
Tips: If you're serious about EXL, work on a data science project, intern or take up a few courses in data science. Probability and Statistics is a 'must do course'.

Round: Test
Experience: Had 4 questions. One was based on probabilty, another was a puzzle, a data interpretation question and finally a case study question, involving a bit of guesstimate analysis.
Tips: Be strong in probability and puzzles. Do one or two cases with a friend while preparing for any kind of internship.

Round: Group Discussion
Experience: No group discussion

Round: HR Interview
Experience: I was asked about myself, my interest areas, the reason for applying for EXL. That was pretty much it
Tips: Be thorough and genuine with all kinds of HR questions

Duration: 2
College Name: IIT Madras

Round: Resume Shortlist
Experience: 15 people were short listed from the entire lot.
Tips: High CGPA or course in R programming will be helpful in getting shortlisted.

Round: Telephonic interview
Experience: general HR questions like describe yourself was asked. I was questioned on my tennis knowledge (extra curricular) and detailed description of intern too.
Tips: Be thorough with your resume from start to end and you should be able to explain what you did in interview.

Round: Test
Experience: Difficult questions related to data interpretation mixed with probability were asked to solve within 7 minutes. One guess-estimate question and one case study type problem were asked to be solved within 23 minutes.
Tips: calculations should be done fast and assumptions properly written.
Duration: 30 minutes
Total Questions: 6

General Tips: Be very thorough with your resume and some general HR questions.
Skill Tips: Be calm and not get tensed is a must,
Skills: Analyzing And Problem Solving Skills
Duration: 2
College Name: IIT Madras
Motivation: This is a very diverse company and major attraction is that it applies decision analytics to solve business problems. Being interested in a finance and coding a bit, this profile seemed the right fit.
Funny Moments: I was quizzed on my knowledge of tennis like how many Grand slam has Leander paes won and what was the semi final score of US open.

Round: Resume Shortlist
Experience: Didn't read any material saw resumes of my friends who pass out last year to see how to organize my points. Prepare my resume and refine it with the help of my friends several times

Round: HR Interview
Experience: Saw common HR questions from the websites and prepare answers for that .worked in groups in which one person acted as an interviewer.

Round: Case Study Interview
Experience: For the case studies, I referred many e-books available to learn the basic procedure to solve case studies. Sample case studies are also available on sites of these companies (Mckinsey.com, BCG.com or Bain.com)

Round: Puzzle Interview
Experience: Some companies asked puzzles. Common puzzles can be found on internet (pagalguy.com, brainvista.com , or orkut)

College Name: IIT BOMBAY

Round: HR Interview
Experience: This round went pretty well in my opinion.

Round: Guesstimate Interview
Experience: I had prepared for guesstimates. So, this round went rather well.

General Tips: 1. I had a CPI of 8.6 and my resume didn't have any co-curricular activities as such. I had an intern in Pidilite Industry and i had given my CAT exam.
2. I had joined CL for CAT which helped me for aptitude tests .
3. Also, I prepared for puzzles and guesstimates, took part in the diamond case study competition though I didn't win it. 
4. I had also prepared for core companies as well.
College Name: IIT KANPUR

Round: Interview
Experience: Firstly, I was kept on waitlist for EXL but, was later shifted to the main list. The first round was HR and it went well.

Round: Interview
Experience: After subsequently acing the the first round. The second round was technical in nature and involved a case study. In my view , I was able to perform decently in it.

Round: Interview
Experience: The third interview was a puzzle interview that tested the mental abilities. I had done one of the puzzles before so answered it properly .
Tips: 1. I had joined CL just after 4th year for my aptitude only and took a lot of time to prepare my resume. then I have been in habit of conducting discussions with my wingmates.
2. Moreover before the interviews I prepared thoroughly for HR questions.

General Tips: 1. Although I had a low CPI, I have been involved in various co-curricular activities.
2. I have been involved in M club as a vocalist
3. I have played football,
4. I was the Festival coordinator of Antaragni.
5. Apart from that, I have been involved in Techkriti in my first and second year in hospitality and in my third year in PR.
6. I have also been a STF in Udghosh.
7. I have a habit of reading books and newspapers regularly.
8. My internships included an online project for BSE after my second year, a one month internship in RBI after my third year.
9. I had an internship with a London based consultancy firm after my fourth year.
10. My MSc project is on GREEN CAFEs and purchasing power of people and their desire to spend money on them.
College Name: IIT KANPUR