EXL Service Senior Customer Service Executive Interview Questions and Answers

I tend to overthink and can be too self-critical at times.

• I often spend too much time analyzing details and can lose sight of the bigger picture.

• I sometimes struggle with making decisions quickly due to overthinking.

• I can be too hard on myself and take criticism too personally.

• For example, in my previous job, I spent too much time perfecting a project and missed the deadline.

• Another example is when I received construct...read more

Launching a new product involves several steps, from ideation to market launch.

• Conduct market research to identify customer needs and preferences

• Develop a product concept and create a prototype

• Test the product with focus groups and make necessary adjustments

• Create a marketing plan and determine pricing strategy

• Launch the product and monitor sales and customer feedback

• Make any necessary improvements or adjustments based...read more

Primary research is original research conducted by the researcher, while secondary research is based on existing research.

• Primary research involves collecting new data through surveys, interviews, experiments, etc.

• Secondary research involves analyzing existing data from sources like books, journals, websites, etc.

• Primary research is more time-consuming and expensive than secondary research.

• Secondary research is useful ...read more

There are approximately 50-60 traffic signals between Aurangabad and Pune.

• Consider the distance between Aurangabad and Pune is around 235 km.

• Assuming an average distance of 4 km between two signals, there would be around 58-59 signals.

• However, the number may vary based on the route taken and the traffic density.

• Also, the number of signals may have increased or decreased over time due to road development projects.

• Hence,...read more

I am a highly motivated individual with a passion for problem-solving and continuous learning.

• I have a degree in computer science and have worked as a software engineer for 3 years.

• I enjoy taking on new challenges and have experience working in both team and individual settings.

• In my free time, I enjoy reading books on technology and attending tech conferences to stay up-to-date with the latest trends.

• I am also an avid...read more

Market research involves gathering and analyzing information about a target market to make informed business decisions.

• Identify research objectives and target audience

• Choose research methods (surveys, focus groups, etc.)

• Collect and analyze data

• Draw conclusions and make recommendations

• Continuously monitor and update research

• Example: Conducting a survey to determine customer satisfaction with a product

• Example: Analyzing ...read more

I am a business analyst with experience in data analysis and project management.

• I have a degree in business administration

• I have worked with various industries such as finance and healthcare

• I am skilled in data analysis tools such as Excel and SQL

• I have experience in project management and leading cross-functional teams

I am excited to join Mu Sigma because of its reputation for innovative problem-solving and data-driven approach.

• Mu Sigma's focus on data-driven decision making aligns with my passion for using data to solve complex business problems.

• I am impressed by Mu Sigma's track record of delivering impactful solutions for clients across various industries.

• I am excited about the opportunity to work with a diverse team of talented ...read more

Mu Sigma is a data analytics and decision sciences company that helps businesses make data-driven decisions.

• Mu Sigma provides services such as data engineering, data science, decision sciences, and design thinking.

• They work with clients across various industries including healthcare, retail, finance, and technology.

• Mu Sigma's solutions help clients improve their operations, optimize their marketing strategies, and enha...read more