Equitas Small Finance Bank Current Account Sales Officer Interview Questions and Answers

Q1. Tell About Yourself, including Personal life, Education & Career?
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Q2. Why you choose IDFC Bank & Why we hire you for this role
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Aptitude test was easy

Rather than a topic they give a situation to discuss

Q1. It was pure HR round , no much technical questions
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Q1. Tell me about your recent profile?
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Use of social media in Banking system

Some of case scenario questions

Q1. How to handle angry customer
Ans. 
Listen to their concerns, empathize, remain calm, offer solutions, follow up
• Listen actively to their complaints without interrupting

• Empathize with their emotions and show understanding

• Remain calm and composed, avoid getting defensive

• Offer solutions or alternatives to address their issues

• Follow up with the customer to ensure their satisfaction
Answered by AI
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Q2. What was your role in marketing?
Ans. 
I was responsible for developing and implementing marketing strategies to attract new clients and retain existing ones.
• Developed marketing campaigns to promote products and services

• Analyzed market trends and competitor activities

• Collaborated with sales team to generate leads and increase revenue

• Utilized social media and digital marketing channels to reach target audience
Answered by AI
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All India competitive test taken by IBPS every year

With more hard level .It is all India level exam

Q1. Banking and current affairs
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Q2. Personal profile with all aspects of decisions
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Q3. Career decisions with positive and negative aspects
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ItFirst, provide an answer. (Are you hiring them? ...
Explain their strengths. (E.g. The candidate demonstrated excellent communication skills. ...
Explain why they weren't a good fit for the company or talk about areas where they can improve. ...
Summarise the experience and next steps.

First, provide an answer. (Are you hiring them? ...
Explain their strengths. (E.g. The candidate demonstrated excellent communication skills. ...
Explain why they weren't a good fit for the company or talk about areas where they can improve. ...
Summarise the experience and next steps.

First, provide an answer. (Are you hiring them? ...
Explain their strengths. (E.g. The candidate demonstrated excellent communication skills. ...
Explain why they weren't a good fit for the company or talk about areas where they can improve. ...
Summarise the experience and next steps.