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Epitome Kia Service Manager Interview Questions and Answers

Updated 4 May 2022

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Service Manager Interview Questions

user image Anonymous

posted on 4 May 2022

I applied via Referral and was interviewed before May 2021.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Tell me about yourself
  • Q2. Answer a situation how to handle a case of frustrated customer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't bargain on salary ask what is required

Interview questions from similar companies

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed before Oct 2022.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (1 Question)

  • Q1. About ICICI BANK and work experience
3

Technical Round (1 Question)

  • Q1. Speaking skills and listening skills. It's like versent round

Interview Preparation Tips

Interview preparation tips for other job seekers - Way of Communication, listening skills are more important

I applied via Naukri.com and was interviewed in Jan 2021.

3 Interview Rounds

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was mostly process based, itil questions very straight forward questions.
Also the hike andhe band given was pretty good.
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Referral and was interviewed in Nov 2024.

2 Interview Rounds

1

Technical Round (4 Questions)

  • Q1. Electrical Maintenance
  • Q2. Customer service
  • Q3. Maintenance services
  • Q4. Rectify the error
2

Technical Round (2 Questions)

  • Q1. Most important things
  • Q2. Height recommended

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer service
Electrical Maintenance
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 No response

I applied via Naukri.com and was interviewed in Nov 2024.

2 Interview Rounds

1

Case Study Round

Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.

2

Technical Round (5 Questions)

  • Q1. What is your understanding of emotional intelligence?
  • Q2. What is the role of technical customer service?
  • Q3. What is the difference between customer service and technical support?
  • Q4. What are technical skills in customer service?
  • Q5. What is customer satisfaction?

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Associate interview:
  • medical coding
  • MATLAB
  • Database Administration
Interview preparation tips for other job seekers - Please give this a try, and you will gain valuable experience regarding interviews.
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 6-8 weeks
Result
Selected  Selected

2 Interview Rounds

1

One-on-one Round (2 Questions)

  • Q1. Basic things about your previous work experience
  • Q2. Payments domestic international kyc
2

One-on-one Round (1 Question)

  • Q1. Previous work experience
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Jul 2024.

3 Interview Rounds

1

HR Round (2 Questions)

  • Q1. Introduction about yourself
  • Q2. Why do you want in Customer Service
2

One-on-one Round (2 Questions)

  • Q1. What is Customer Service
  • Q2. Why do you want to join wipro
3

Technical Round (2 Questions)

  • Q1. Introduction about yourself
  • Q2. What makes you special

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s easy, just interact a lot
Interview experience
1
 Bad
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via AmbitionBox and was interviewed in Jun 2024.

3 Interview Rounds

1

Case Study Round

Resume details name, education,

2

Group Discussion Round

A problem discussion with any member

3

One-on-one Round (4 Questions)

  • Q1. What is customer service
  • Q2. What is customer support
  • Q3. Different between customer support and customer service
  • Q4. How increase customer service

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Executive interview:
  • customer support
Interview preparation tips for other job seekers - They are making honest work .
Interview experience
1
 Bad
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

HR Round (2 Questions)

  • Q1. Where do you see yourself in 5 years
  • Q2. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this company ever this is a complete fraud on the name of opportunity management will shortlist you in any respective support staff and will give you the responsibility on the same of learning new things on the same salary other than that you have to do your last role work to to support the management and here is the twist you will do your previous role works and the so called word of mouth IDO base promotion you have to manage all the responsibilities but you will not get your promotion letters the management is so poor and fake you cannot trust this is looks like a MC with good people and flexible things please di nit attract with such things you will destroy your self management has. No answer when it comes to salary hike and for promotion Letters these guys will just use you utilise you and throw you so poor not trustworthy at all

Strictly advised to all of the fresher or experienced who things HCLtech is a good brad or company to start please don’t think
Like this at all I have an proven experience of 7 years with this company please do not get yourself attracted with the campus or the infrastructure all this is a trap to tune lot of futures it’s better to stay your own business or to join domestic companies or good brad but not HCLtech

Warning alert
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I was interviewed in Mar 2024.

2 Interview Rounds

1

Technical Round (2 Questions)

  • Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
  • Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
2

Technical Round (3 Questions)

  • Q1. Previous Experience and Challenges.
  • Q2. How are metrics tracked.
  • Q3. Rest all on the expectations and when can I join.

Epitome Kia Interview FAQs

How many rounds are there in Epitome Kia Service Manager interview?
Epitome Kia interview process usually has 1 rounds. The most common rounds in the Epitome Kia interview process are One-on-one Round.

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based on 1 Epitome Kia interview
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