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HCLTech Customer Service Executive Interview Questions and Answers for Freshers

Updated 14 Aug 2024

HCLTech Customer Service Executive Interview Experiences for Freshers

3 interviews found

Customer Service Executive Interview Questions & Answers

user image Harsh Saxena

posted on 14 Aug 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Where do you see yourself in 5 years
  • Ans. 

    In 5 years, I see myself as a seasoned Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.

    • Leading a team of customer service representatives

    • Implementing innovative strategies to improve customer satisfaction

    • Continuing to develop my skills and knowledge in customer service

    • Possibly pursuing further education or certifications in customer service management

    • Answered by AI
    Add your answer
  • Q2. Why should we hire you
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.

    • I have X years of experience in customer service roles

    • I am highly skilled in communication and problem-solving

    • I have received positive feedback from previous customers for my ability to resolve issues effectively

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this company ever this is a complete fraud on the name of opportunity management will shortlist you in any respective support staff and will give you the responsibility on the same of learning new things on the same salary other than that you have to do your last role work to to support the management and here is the twist you will do your previous role works and the so called word of mouth IDO base promotion you have to manage all the responsibilities but you will not get your promotion letters the management is so poor and fake you cannot trust this is looks like a MC with good people and flexible things please di nit attract with such things you will destroy your self management has. No answer when it comes to salary hike and for promotion Letters these guys will just use you utilise you and throw you so poor not trustworthy at all

Strictly advised to all of the fresher or experienced who things HCLtech is a good brad or company to start please don’t think
Like this at all I have an proven experience of 7 years with this company please do not get yourself attracted with the campus or the infrastructure all this is a trap to tune lot of futures it’s better to stay your own business or to join domestic companies or good brad but not HCLtech

Warning alert

Customer Service Executive Interview Questions & Answers

user image Ritesh Kumar. R

posted on 28 Jan 2022

I applied via Walk-in and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - Group Discussion 

Yeah! The GD round was about checked ng your communication skills where you are good at speaking or not and also they allow you to talk for 2 mins

Round 2 - Versant test 

(1 Question)

  • Q1. 2nd round was versant test and should good in talking writing and listening
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. A round with the manager and I spoke confidently and they check you are fit for this job or not
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold be confident and good communication skills that's it you can clear any type of round

Customer Service Executive Interview Questions Asked at Other Companies for Fresher

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Q3. What is difference between Goal and Dream?.
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Q4. Can you repeat paragraph you hear in brief?
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Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 20 Jul 2020

I applied via Walk-in

Interview Questionnaire 

1 Question

  • Q1. The interview for vcs job in direct or online interview and what benefit for you to did this work for amazon?
    • View 7 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview nowadays is a big stress of everyone especially for freshers and student they getting so nervous in a interview because the questions are so difficult to answer and so technical the interview about 1-2 hours. There so many skills and the question related to the computer science and some projects topics etc in some companies there give a written which as grammar, coding, general knowledge etc.. And next it will be a he round they ask so difficult question u can't able to answer it and atlast for they will see your entire performance and hire you in a best position

Customer Service Executive Jobs at HCLTech

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What people are saying about HCLTech

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harmoniousshako
Verified Icon
2w
works at
Accenture
How much to expect
Cctc - 27.4 (21.6 fixed + 5.8 variable) Yoe - 10.7 years Tech stack: .Net full stack + Azure PaaS Cognizant offered around 42% hike on fixed component and gave 32LPA (30.5 fixed + 1.5 variable) Got selected for HCL Tech (Henkel client) and LTIMindtree and expecting offers/HR discussion soon. Question is how much "Fixed component" should I ask them? Thanks in advance
Got a question about HCLTech?
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 20 Dec 2020

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
    • View 4 more answers
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

    • Answered by AI
    Add your answer
  • Q3. What were you doing in the past?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 9 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. I gave interview for techm bpo vizag.
    • View 23 more answers
  • Q2. 1.tell me about your self.
    • View 17 more answers
  • Q3. What is your previous experience
    • View 12 more answers
  • Q4. Most difficult customer issue situation you have faced
    • View 11 more answers
  • Q5. Versant and typing test
    • View 9 more answers
  • Q6. Manager round
    • View 4 more answers
  • Q7. Telephonic conversation
    • View 4 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to excel in your job profile and looking for professional growth please don’t go to techm vizag site because 9 out of 10 times you will hate it the reason is that higher management like team lead, assistant manager, managers will make you leave the company as soon as possible. Those people feel that Techm vizag their own company. Even the gate security and cab drivers feel the same. I felt like a slave after working for 8 months where i got paid 12-13000 per month but those mind less shift timings makes you annoying anyway so don’t give interview here Please.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 25 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction, few lines about memories in my life.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - interviews was very easy and recruiters are very supportive and but due to covid i received offer letter too late.

Customer Service Executive Interview Questions & Answers

IBM user image Anonymous

posted on 30 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
    • Add your answer
  • Q2. I want to make my career in __________ industry.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be specific about the answers you give during an interview, means your answer should be to the point only. Neither less than what is asked nor more than required.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image

posted on 14 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Qualifications and experience
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Situation questions, language proficiency
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Commitment to work for the company for a long term
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be natural and upsell about your good quality

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 15 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why do you want us to hire you?
  • Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Google search
Interview preparation tips for other job seekers - If you want to impress your interviewer & get the job.

1. Share some fun facts & showcase your personality while introducing yourself.

2. Then focus on how you can help the company & how the company can help you in building your career.

3. Be negotiable” to demonstrate your flexibility in terms of salary.

4. Make sure the position aligns with your long-term goals.


All the best!
More about working at HCLTech
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HCLTech Interview FAQs

How many rounds are there in HCLTech Customer Service Executive interview for freshers?
HCLTech interview process for freshers usually has 2 rounds. The most common rounds in the HCLTech interview process for freshers are Group Discussion, One-on-one Round and HR.
How to prepare for HCLTech Customer Service Executive interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are Communication Skills, BPO, Customer Service, Entry Level and Fluent English.
What are the top questions asked in HCLTech Customer Service Executive interview for freshers?

Some of the top questions asked at the HCLTech Customer Service Executive interview for freshers -

  1. You need to write a passage without grammer mistake. So kindly prepare your own...read more
  2. Test was ok but all u have to focus is on the time durati...read more
  3. 2nd round was versant test and should good in talking writing and listen...read more

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HCLTech Customer Service Executive Interview Process for Freshers

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HCLTech Customer Service Executive Salary
based on 233 salaries
₹1.5 L/yr - ₹4.8 L/yr
10% less than the average Customer Service Executive Salary in India
View more details

HCLTech Customer Service Executive Reviews and Ratings

based on 117 reviews

4.2/5

Rating in categories

3.6

Skill development

3.7

Work-life balance

3.1

Salary

4.3

Job security

3.7

Company culture

3.3

Promotions

3.7

Work satisfaction

Explore 117 Reviews and Ratings
Customer Service Executive Jobs at HCLTech
Customer Service Executive (Non-Tech) Freshers - Voice Process

Chennai

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