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Accenture Service Manager Interview Questions and Answers
Accenture Service Manager Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed in Jan 2021. There were 3 interview rounds.
Interview Preparation Tips
Also the hike andhe band given was pretty good.
Service Manager Jobs at Accenture
Interview questions from similar companies
Selected
I applied via Referral and was interviewed in Oct 2023. There was 1 interview round.
(3 Questions)
- Q1. Explain SLA management how to do it
- Ans.
SLA management involves setting, monitoring, and meeting service level agreements with customers.
Define clear and measurable SLA metrics with customers
Monitor performance against SLA targets regularly
Implement processes to address SLA breaches
Communicate effectively with customers about SLA status
Use SLA management tools to track and report on performance
Review and update SLAs periodically based on feedback and perform
- Q2. Different stages of ITIL
- Ans.
ITIL (Information Technology Infrastructure Library) has five stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Service Strategy involves understanding the needs of the business and creating a strategy to meet those needs.
Service Design focuses on designing new services or changing existing ones to meet business requirements.
Service Transition involves tr...
- Q3. How many types of change
- Ans.
There are three types of change: developmental, transitional, and transformational.
Developmental change involves gradual improvements or enhancements to existing processes or systems.
Transitional change is a temporary shift from one state to another, often in response to external factors.
Transformational change is a fundamental shift in the way an organization operates, leading to significant and lasting impact.
Example...
Skills evaluated in this interview
Selected
I was interviewed in Mar 2024.
(2 Questions)
- Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
- Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
(3 Questions)
- Q1. Previous Experience and Challenges.
- Q2. How are metrics tracked.
- Ans.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
- Q3. Rest all on the expectations and when can I join.
binu S
I applied via Referral and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. What is your strength
- Q2. Quality you look in your manager
Selected
I applied via Campus Placement and was interviewed in Feb 2023. There were 3 interview rounds.
Group discussion with very important
(3 Questions)
- Q1. Hai iam nsivaramakrishna thanks for the information contained in this email address
- Q2. I can send today my full profile myself only
- Q3. When Jain job opportunities
Interview Preparation Tips
I applied via Job Fair and was interviewed in Oct 2022. There were 2 interview rounds.
(6 Questions)
- Q1. What is the first advise for Justin
- Q2. What is the first time bijness devlopement advisor
- Q3. Anything people satyfay for the first advise for Justin
- Q4. Any idea about the sell
- Ans.
Yes, I have an idea about the sell.
I am familiar with the products and services we offer.
I have experience in sales and customer service.
I am knowledgeable about current promotions and discounts.
I am confident in my ability to communicate the value of our offerings to customers.
- Q5. Any work for Team leader supervisor Bijness devlopement
- Q6. Any questions for Justin Bieber performs during the sell
Interview Preparation Tips
I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction ,, documents verification
- Q2. Company details and joining date announce
Interview Preparation Tips
Service Delivery Manager Interview Questions & Answers
DXC Technology
Anonymous
posted on 10 Mar 2024
Selected
I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.
(1 Question)
- Q1. What is your experience with Cloud Technolgies? Any recent project which you had faced challenges?
- Ans.
I have extensive experience with Cloud Technologies, including managing migration projects and implementing cloud solutions.
Managed migration of on-premise servers to AWS cloud for a large enterprise
Implemented Azure cloud solutions for a startup company to improve scalability and cost-efficiency
Faced challenges with data security during cloud migration project, resolved by implementing encryption and access controls
(1 Question)
- Q1. Interview with Reporting manager,General topics like understanding your current job roles and responsibilities
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Aug 2022. There were 3 interview rounds.
In this test required the candidates 100% mind
Candidates required typing speed
Interview Preparation Tips
ask the interviewer to repeat or explain further if you do not understand a question.
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 4 interview rounds.
(2 Questions)
- Q1. How big my team and what was the type of daily challenges used handle
- Q2. Transitions and other areas on delivery and project
(1 Question)
- Q1. Same questions as is in first round
(1 Question)
- Q1. Current package and expectations
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Accenture Service Manager Reviews and Ratings
based on 2 reviews
Rating in categories
|
Application Development Analyst
39k
salaries
|  ₹3 L/yr - ₹12 L/yr |
|
Application Development - Senior Analyst
27k
salaries
| ₹6.9 L/yr - ₹20.2 L/yr |
|
Team Lead
24.3k
salaries
| ₹7.1 L/yr - ₹25.4 L/yr |
|
Senior Software Engineer
18.3k
salaries
| ₹6 L/yr - ₹19.5 L/yr |
|
Software Engineer
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| ₹3.6 L/yr - ₹12.9 L/yr |
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