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Dhani Healthcare Customer Care Officer Interview Questions and Answers

Updated 26 Nov 2022

Dhani Healthcare Customer Care Officer Interview Experiences

2 interviews found

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction Job responsibilities for experience
  • Q2. Why do you have to work with Dhani for freshers and so many questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't be nervous
Its avarage interview

I applied via Naukri.com and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Case Study 
Round 2 - One-on-one 

(4 Questions)

  • Q1. Tell me something about you? Where you see your self in next five years ?
  • Q2. How to celebrate your last birthday?
  • Q3. Tell me about your yesterday routine?
  • Q4. Do you have any questions for me?

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go for interview see and read one time resume and learn that thing which are mentioned in resume.

Customer Care Officer Interview Questions Asked at Other Companies

Q1. What should you do in deficulty sections
Q2. Iam choosing a write choose?
asked in GRA & Co
Q3. How you handle the customer

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and escalations

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service perform

  • Answered by AI
  • Q2. What do you know about sales
  • Ans. 

    Sales involves the process of selling products or services to customers in exchange for money.

    • Sales is the process of identifying potential customers, understanding their needs, and persuading them to purchase a product or service.

    • It involves building relationships with customers, providing information about products, and closing deals.

    • Sales can be done through various channels such as face-to-face interactions, phone ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - So much pressure and it's target based company if don't do your target will be stay untill u finish it.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

There will be an assignment test of English grammar which is basic.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about past experience
  • Q2. Some random topic or mock call

I applied via Company Website and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Introduce about yourself
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with excellent communication skills.

    • I have worked in the customer service industry for 5 years.

    • I have a strong ability to empathize with customers and understand their needs.

    • I am skilled in resolving customer complaints and finding solutions to their problems.

    • I have received multiple awards for providing exceptional customer service.

    • I am fluent in multiple langua...

  • Answered by AI
  • Q2. What is your role on your last company
  • Ans. 

    I was responsible for providing excellent customer service and resolving customer issues in a timely manner.

    • Provided support to customers via phone, email, and chat

    • Assisted customers with product inquiries, troubleshooting, and account management

    • Resolved customer complaints and escalated issues to the appropriate department when necessary

    • Maintained accurate records of customer interactions and transactions

    • Collaborated ...

  • Answered by AI
  • Q3. What is your salary expectations
  • Ans. 

    I would expect a competitive salary based on my experience and skills.

    • I have researched the average salary range for Customer Care Executives in the industry.

    • I have considered my qualifications, experience, and skills when determining my salary expectations.

    • I am open to negotiation and willing to discuss the salary package in detail during the interview process.

    • I believe that fair compensation is important for both the...

  • Answered by AI
  • Q4. Reason for left the last company
  • Ans. 

    Seeking better growth opportunities and a more challenging role.

    • Limited scope for career advancement in the previous company

    • Desire for a more challenging and fulfilling role

    • Seeking a company with a better work culture and values

    • Relocation or personal reasons

    • Company downsizing or restructuring

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One you join to the organization you will be on 6month no take leaves
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Job description
Round 3 - Aptitude Test 

Grammar, skill, email

Round 4 - Technical 

(3 Questions)

  • Q1. Technical related
  • Q2. Automobiles Related
  • Q3. Motor Related Customer Interaction

Interview Preparation Tips

Interview preparation tips for other job seekers - Standard procedure

Interview Questionnaire 

2 Questions

  • Q1. About share market
  • Q2. What are equity shares
  • Ans. 

    Equity shares represent ownership in a company and give shareholders the right to vote and receive dividends.

    • Equity shares are also known as common shares or ordinary shares.

    • They represent a portion of ownership in a company and give shareholders the right to vote on important decisions.

    • Shareholders may also receive dividends, which are a portion of the company's profits.

    • The value of equity shares can fluctuate based o...

  • Answered by AI

I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Do you have any information about share market?
  • Ans. 

    Yes, I have basic knowledge about share market.

    • I understand the concept of buying and selling stocks

    • I am aware of the factors that affect the stock market such as economic indicators, company performance, and global events

    • I keep myself updated with the latest news and trends in the stock market

    • I have some experience in investing in stocks and mutual funds

    • For example, I know that the stock prices of companies in the tec...

  • Answered by AI
  • Q2. Have you ever worked?

Interview Preparation Tips

Interview preparation tips for other job seekers - Always try to build long conversation.
Provide genuine answer . Even if you don't know on some part, you still try to balance it and manage it.

Interview Questionnaire 

1 Question

  • Q1. Tell about yourself, corporate action -stock split, bonus , right issue and market overview

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic understanding and b
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself? Education background
  • Ans. 

    I am a recent graduate with a Bachelor's degree in Business Administration, specializing in Marketing.

    • Graduated with a Bachelor's degree in Business Administration

    • Specialized in Marketing

    • Completed internships at marketing agencies

    • Participated in various marketing projects during college

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. What is stock market? Do you know trading? Any calling experience? Are you able to handle rude customers?
  • Ans. 

    The stock market is a platform where buyers and sellers trade shares of publicly traded companies.

    • Stock market is a marketplace where stocks or shares of publicly traded companies are bought and sold.

    • Trading involves buying and selling stocks, bonds, or other financial instruments.

    • Calling experience refers to previous experience in customer service or call center roles.

    • Handling rude customers requires patience, empathy...

  • Answered by AI

Dhani Healthcare Interview FAQs

How many rounds are there in Dhani Healthcare Customer Care Officer interview?
Dhani Healthcare interview process usually has 2 rounds. The most common rounds in the Dhani Healthcare interview process are One-on-one Round, Case Study and Resume Shortlist.
How to prepare for Dhani Healthcare Customer Care Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Dhani Healthcare. The most common topics and skills that interviewers at Dhani Healthcare expect are customer care, Communication Skills, call center, inbound and Calling.

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Dhani Healthcare Customer Care Officer Interview Process

based on 1 interview

Interview experience

4
  
Good
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Dhani Healthcare Customer Care Officer Salary
based on 122 salaries
₹2.2 L/yr - ₹3 L/yr
5% more than the average Customer Care Officer Salary in India
View more details

Dhani Healthcare Customer Care Officer Reviews and Ratings

based on 32 reviews

3.9/5

Rating in categories

3.4

Skill development

3.6

Work-life balance

4.0

Salary

2.5

Job security

3.8

Company culture

2.8

Promotions

3.7

Work satisfaction

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