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GRA & Co Customer Care Officer Interview Questions and Answers

Updated 12 Apr 2023

GRA & Co Customer Care Officer Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Portal and was interviewed in Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Chest releted information?
  • Q2. How you handle the customer
  • Ans. 

    I handle customers with empathy, active listening, and problem-solving skills.

    • Listen actively to their concerns and empathize with their situation

    • Ask open-ended questions to understand their needs and expectations

    • Provide solutions that address their concerns and exceed their expectations

    • Follow up with them to ensure their satisfaction and build long-term relationships

    • Remain calm and professional, even in challenging si

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - focus of skill

Interview questions from similar companies

I applied via Company Website and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What's your location? Where do you living? What you know about company
  • Q2. What do you know about the service . Do you have work experience
  • Q3. How many hours would you like to work? You can put your full dedication in this work do you have laptop or smart mobile phone

Interview Preparation Tips

Interview preparation tips for other job seekers - Do you prepration very well . Before taking love you know a little about Amazon company and its service, do not panic while giving interview, tell the one who comes, say sorry to the one who does not come.

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Details about old company
Round 3 - Technical 

(1 Question)

  • Q1. Technical questions we’re asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join jobs are not what is potrade in the interview

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Got a call by a customer and they complain about water got spoiled? How to solve that issue?
  • Q2. My answer was ill say sorry about the inconvinence about the product and then ill be sending one of our executive to them to check on the product weathee it got spoiled or not if it is spoiled ill give the...

Interview Preparation Tips

Interview preparation tips for other job seekers - Always keep your mind calm and answer the questions if u dont have any idea about the question on what interviewer is asking answer them that uk abt it or not but dont be tensed or worried

I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Reason for job change
  • Q2. What is your CTC expectation?
  • Q3. Brief about your work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Build high class resume and be confident.

I applied via Referral and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Introduction initiated by 3 people. 2 people starts technical discussion. 1 started managerial discussion

Round 3 - HR 

(2 Questions)

  • Q1. Normal HR questions. Why to leave current company? Etc why wipro? Salary negotiation
  • Q2. Why join wipro and not other?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready for all your answers on resume. Dont fake resume.

I applied via Walk-in and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Introduction about your self? First of all need your concentration and need you pay of attention and way of speaking and behaviour..second one is communication...tell about your past present And future li...
  • Q2. How many years you going to work?
  • Q3. Salary expectations and which platform ready to work
  • Q4. Spot conversation with customer and between you

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get tension about the interview and always gone only with your opinion

I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Its a module test which includes your grammar knowledge, listening skills and communication skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be precise with your language and grammar use.

I applied via Referral and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Share some of the challenges that you faced in your projects. And how did you overcome those.
Round 2 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why should we hire you?
  • Q3. Why are you looking for a change?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay honest with you answers, keeping them to the the point and never hesitate to say "do not know" for any question that you have no answer.

GRA & Co Interview FAQs

How many rounds are there in GRA & Co Customer Care Officer interview?
GRA & Co interview process usually has 2 rounds. The most common rounds in the GRA & Co interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in GRA & Co Customer Care Officer interview?

Some of the top questions asked at the GRA & Co Customer Care Officer interview -

  1. How you handle the custo...read more
  2. Chest releted informati...read more

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GRA & Co Customer Care Officer Interview Process

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