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ICICI Securities Customer Care Officer Interview Questions and Answers

Updated 4 Jun 2022

ICICI Securities Customer Care Officer Interview Experiences

1 interview found

I applied via Referral and was interviewed in May 2022. There was 1 interview round.

Round 1 - Ok 

(3 Questions)

  • Q1. What should you do in deficulty sections
  • Ans. 

    In difficulty sections, remain calm, read the instructions carefully, and break down the problem into smaller parts.

    • Stay calm and don't panic

    • Read the instructions carefully

    • Break down the problem into smaller parts

    • Ask for help if needed

  • Answered by AI
  • Q2. What is your education qualifications
  • Q3. What is your goal in your future

Interview Preparation Tips

Interview preparation tips for other job seekers - I like this job because it will be expensive for me and my future

Interview questions from similar companies

I applied via Company Website and was interviewed in Oct 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. As mentioned below

Interview Preparation Tips

Interview preparation tips for other job seekers - Total 3 rounds of interview:
1. HR round - mainly on reason for leaving current job, about relevant experience, communication and package expectation.
2. Operation round 1 - communication, confidence, profile matching v/s JD, xfactor to hire you from other people who have applied.
3. Operation round 2 - projects handled, MS Office suite expertise, stake holder management, flexibility in shifts & maturity level.
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What is mutual fund ,what is demat account.
  • Ans. 

    A mutual fund is an investment vehicle that pools money from multiple investors to invest in a diversified portfolio of securities.

    • Mutual funds are managed by professional fund managers.

    • Investors buy units or shares in a mutual fund.

    • The fund's performance is based on the performance of the underlying securities.

    • Mutual funds offer diversification and liquidity.

    • Demat account is an electronic account to hold securities in...

  • Answered by AI
  • Q2. Tell me about yiur self.

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic point Tell me about your self.
Demat accounts
Mutual fund
CASA account
Investment
Insurance
Share and bond
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Recently what job are you doing and what r u responsibilities
  • Ans. 

    I am currently working as a Project Manager at XYZ Company, overseeing the planning, execution, and closing of various projects.

    • Leading a team of project coordinators and specialists

    • Developing project plans and timelines

    • Monitoring project progress and ensuring deadlines are met

    • Communicating with stakeholders to provide updates and address concerns

  • Answered by AI
  • Q2. And how much client base can you bring with u
  • Ans. 

    I have a strong client base built over 10 years in the industry, including key accounts in the finance and technology sectors.

    • I have successfully managed and grown client relationships in my previous roles.

    • I have a track record of bringing in new clients through networking and referrals.

    • I have experience working with clients in various industries, including finance and technology.

    • I can provide specific examples of key

  • Answered by AI
  • Q3. If u joined the company what steps will u take for company growth
  • Ans. 

    I would focus on implementing strategic initiatives, optimizing operations, and fostering innovation to drive company growth.

    • Develop and execute a comprehensive growth strategy

    • Identify new market opportunities and expand customer base

    • Streamline operations to improve efficiency and reduce costs

    • Invest in research and development to drive innovation

    • Build strong partnerships and collaborations to enhance growth potential

  • Answered by AI
  • Q4. And what is ur future goal and what r u doing for it
  • Ans. 

    My future goal is to become a Vice President in the company. I am currently working on developing my leadership skills and expanding my network.

    • Continuously seeking opportunities for professional development and growth

    • Building strong relationships with key stakeholders within the company

    • Taking on additional responsibilities to showcase my leadership abilities

  • Answered by AI
  • Q5. What r your strengths and weakness
  • Ans. 

    My strengths include strong leadership skills and strategic thinking. My weakness is that I can be overly critical of myself.

    • Strengths: strong leadership skills

    • Strengths: strategic thinking

    • Weakness: overly critical of myself

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Whatever ans u give should be true ,if u speak the true then ur confidence level will increase automatically.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. What was my current CTC
Round 3 - One-on-one 

(1 Question)

  • Q1. How much is my book size

I applied via LinkedIn and was interviewed in Jul 2021. There were 7 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is the most challenging situation you have ever faced at work ?
  • Ans. There can be multiple answers to this question as per experience in my case since the requirement was for technical resource so I was honest and told them about one of the very high level(MD&CEO) escalation issue. I elaborated about the situation, high level people involved and the role I played in temporary handling the issue on behalf of my Customer & my Company when there was no one ready to answer. I took the lead ...
  • Answered by Ankit Shankhwar
  • Q2. Have you ever got in an argument with someone from customer or any senior/junior personnel if Yes How did you managed it ?
  • Ans. Since my role was Customer facing and as single point of contact. I got an invite for discussion on an old pending issue. The issue was known to me and I had already followed up on it multiple times with responsible team and even with the customer, but we all know customer is customer and in my case one AVP(Sir) I still respect him alot was not ready to listen a single word from me and applying SLA penalty on project s...
  • Answered by Ankit Shankhwar

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and confident these are the keys even if you are not able to answer the question.

Tell them answers from your work-life experiences and what you have learned from it. I bet you will 100% going to crack any interview.

I applied via Referral and was interviewed in Jan 2021. There were 7 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. There were multiple rounds in MS 1) hacker rank round.2)two to three technical rounds so prepare well your technical skills, good communication, confidence needed, solid in programming, good overall attit...
  • Q2. 3) one behaviour round too

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good experience with MS
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. Some questions on Joins and SQL performance tuning Data modelling questions. Relational vs Dimentional modelling.
  • Q2. Second round was focused on Projects i have done. and the interviewer start questioning on the challenges faced during the projects. also some cross questions on why a particular approach was chosen oven ...
  • Q3. Director level round: asked my the reason for change and the technologies i have worked on.
  • Q4. Final HR round where HR asked my strength and weakness and asked for what is my salary expectation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Study hard and practice.

Most of the people in the industry does not work only on development as the job require to focus on functional aspects more once you join. Technical knowledge is required first to clear interview rounds and 50% required after joining (as google is there to help after joining :) ).
So keep learning and practicing.

I applied via Company Website and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Onshore manager - Self Intro, day job briefing, basics of finance - stocks, bonds, corporate action, alternative investments (close end & open end mutual funds, ETF, private equity), basic SQL tricky quest...
Round 2 - One-on-one 

(1 Question)

  • Q1. Offshore manager - Self intro, day job, project management, projects led by the individual, reason for change, tricky SQL questions.
Round 3 - One-on-one 

(1 Question)

  • Q1. Director - Just a causal discussion.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and understand the responsibility of the role offered to get close to the hiring.

I applied via Job Portal and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Scenario based questions?
  • Q2. Scenario based questions can be asked and past experience can be asked?
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me challenging stuff?
  • Ans. 

    Handling objections and closing deals

    • Overcoming objections from potential customers

    • Negotiating and persuading customers to make a purchase

    • Closing deals and meeting sales targets

    • Building and maintaining relationships with clients

    • Adapting to changing market conditions and competition

  • Answered by AI
  • Q2. Tell me your negatives?
  • Ans. 

    I tend to be overly competitive at times, which can lead to a lack of collaboration.

    • Overly competitive nature

    • Lack of collaboration

    • Example: I sometimes focus too much on achieving my own targets and neglect the importance of teamwork.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself and answer with confidence. never act overconfident.

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