ICICI Securities Customer Care Officer Interview Questions and Answers

Yes, I have successfully sold various products in my previous job by understanding customer needs, building rapport, and highlighting product benefits.

• Identifying customer needs and preferences

• Building rapport and trust with customers

• Highlighting the unique features and benefits of the product

• Offering personalized solutions to meet customer requirements

• Following up with customers to ensure satisfaction and repeat busin

Demat refers to dematerialization of physical shares into electronic format for easy trading and safekeeping.

• Demat account is used to hold securities in electronic form

• It eliminates the need for physical share certificates

• It facilitates easy and quick transfer of securities

• It reduces the risk of theft, forgery, and loss of physical certificates

• It also enables investors to access their holdings and transactions online

CASA stands for Current Account Savings Account. Mutual funds are investment vehicles that pool money from multiple investors.

• CASA is a type of bank account that allows customers to deposit and withdraw money as per their convenience.

• CASA accounts offer lower interest rates compared to fixed deposits but provide more liquidity.

• Mutual funds are managed by professionals who invest the pooled money in various securities l...read more

I have used design patterns such as Singleton, Factory, and Observer in my projects.

• Singleton pattern ensures a class has only one instance and provides a global point of access to it.

• Factory pattern creates objects without specifying the exact class of object that will be created.

• Observer pattern defines a one-to-many dependency between objects so that when one object changes state, all its dependents are notified and