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BankBazaar Customer Service Executive Interview Questions and Answers

Updated 1 Jul 2024

BankBazaar Customer Service Executive Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and escalations

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service perform

  • Answered by AI
  • Q2. What do you know about sales
  • Ans. 

    Sales involves the process of selling products or services to customers in exchange for money.

    • Sales is the process of identifying potential customers, understanding their needs, and persuading them to purchase a product or service.

    • It involves building relationships with customers, providing information about products, and closing deals.

    • Sales can be done through various channels such as face-to-face interactions, phone ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - So much pressure and it's target based company if don't do your target will be stay untill u finish it.

Interview questions from similar companies

I applied via LinkedIn and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They Generally ask about your introduction, general conversation to test your interactive skills and they may ask you to sell a product and its the tricky thing so you should prepare for that.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare your best and dont be tensed over the interview.

I applied via Company Website and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Coding Test 

Mobikwik zip code contact with payment refund related contact now, XXXXX

Round 2 - Aptitude Test 

Call ? XXXXX all issue with

Round 3 - One-on-one 

(8 Questions)

  • Q1. Customer care contact now
  • Q2. All issue solve now call me
  • Q3. XXXXX all issue with my friends
  • Q4. Or email and credit card and the rest
  • Q5. Good day call me sir
  • Q6. Customer service support
  • Q7. Mobikwik refund related
  • Q8. Zop balance Atibete and any

Interview Preparation Tips

Topics to prepare for Mobikwik Customer Service Executive interview:
  • call now mobikwik refund related
  • XXXXX and any problem s
Interview preparation tips for other job seekers - Mobikwik customer care contact now call us toll free helpline Number 0797-3317-663 And Any problem Solving 24*7 hours available
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Customer support executive
  • Q2. Customer services is important

Interview Preparation Tips

Interview preparation tips for other job seekers - Job is very important part of life phone pay es biggest company of the world

I applied via Naukri.com and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Customer Care Number 7 

(6 Questions)

  • Q1. Phone pay helpline Customer service number**7477-**632*--740 Call me just now ©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣©️☎️
  • Q2. Customer service number call Toll-free number 7477-***632----740-*©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️
  • Q3. Phone pay helpline Customer service number call Toll-free***/*7477***632*--740***Call me just now ©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣☎️
  • Q4. Helpline the Toll-free castomer service number XXXXX***-©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞☎️
  • Q5. Phone pay helpline Customer service number****XXXXX**-©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️☎️
  • Q6. Helpline the Toll-free castomer service number
  • Ans. 

    The toll-free customer service number for helpline is 1-800-XXX-XXXX.

    • Dial 1-800-XXX-XXXX to reach the helpline customer service.

    • The helpline customer service is available 24/7.

    • The customer service representatives are trained to assist with any queries or issues.

    • The helpline customer service can provide information on products, services, and policies.

    • The customer service can also assist with placing orders, tracking shi

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Helpline the Toll-free castomer care number XXXXX

I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. What is the reason to join our company?
  • Q2. Why I'm hiring you? Sir
  • Q3. If I hire you then then what is your first work?

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay clam and listen carefully. Don't interrupt between there.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.

    • I have over 5 years of experience in customer service roles

    • I excel at communication and problem-solving

    • I am skilled in handling difficult customers and resolving conflicts

    • I am proficient in using CRM systems and other customer service tools

  • Answered by AI
  • Q2. What do you know about the company
  • Ans. 

    The company is a leading provider of customer service solutions in the tech industry.

    • Provides customer service solutions for tech companies

    • Known for excellent customer support

    • Focuses on enhancing customer experience through innovative solutions

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What do you mean by customer service
  • Ans. 

    Customer service refers to the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

    • It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

    • Examples of customer service activities include answering phone calls, responding to emai...

  • Answered by AI
  • Q2. How do you handle the stress with the given project
  • Ans. 

    I handle stress by prioritizing tasks, taking breaks, and seeking support from colleagues.

    • Prioritize tasks based on deadlines and importance

    • Take short breaks to relax and recharge

    • Seek support from colleagues or supervisors when feeling overwhelmed

    • Practice stress-relief techniques such as deep breathing or mindfulness

    • Maintain a healthy work-life balance to prevent burnout

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Personal introduction
  • Q2. Education qualifications
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before May 2023. There was 1 interview round.

Round 1 - Assignment 

Written assignment, email drafting, situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you know basic information about e-mail adequate, customer oriented questions and answers
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

In aptitude test there was 10 questions and each questions get 5 marks.

Round 3 - HR 

(1 Question)

  • Q1. Hr. Ask! 1 Tell me about your self ? 2 What did you understand Customer service Executive?
Round 4 - One-on-one 

(1 Question)

  • Q1. Hr. Ask ! 1 Tell me about your self? 2 Why should I hire you? 3 Why did you apply in Policy Bazaar? 4 What is your salary Expectation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare Yourself before the Hr Round.
Please keep your confidence level.
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BankBazaar Interview FAQs

How many rounds are there in BankBazaar Customer Service Executive interview?
BankBazaar interview process usually has 1 rounds. The most common rounds in the BankBazaar interview process are HR.

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BankBazaar Customer Service Executive Interview Process

based on 1 interview

Interview experience

1
  
Bad
View more
BankBazaar Customer Service Executive Salary
based on 35 salaries
₹1.8 L/yr - ₹3.5 L/yr
24% less than the average Customer Service Executive Salary in India
View more details

BankBazaar Customer Service Executive Reviews and Ratings

based on 8 reviews

3.5/5

Rating in categories

3.2

Skill development

3.2

Work-life balance

3.9

Salary

2.6

Job security

3.6

Company culture

2.7

Promotions

3.2

Work satisfaction

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