Dhani Healthcare Contact Center Executive Interview Questions and Answers

Q1. Previous work experience and process
Add your answer

Q1. Introduce about yourself
Ans. 
I am a dedicated and experienced Customer Care Executive with excellent communication skills.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have received multiple awards for providing exceptional customer service.

• I am fluent in multiple langua...read more
Answered by AI
Add your answer
Q2. What is your role on your last company
Ans. 
I was responsible for providing excellent customer service and resolving customer issues in a timely manner.
• Provided support to customers via phone, email, and chat

• Assisted customers with product inquiries, troubleshooting, and account management

• Resolved customer complaints and escalated issues to the appropriate department when necessary

• Maintained accurate records of customer interactions and transactions

• Collaborated ...read more
Answered by AI
Add your answer
Q3. What is your salary expectations
Ans. 
I would expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Care Executives in the industry.

• I have considered my qualifications, experience, and skills when determining my salary expectations.

• I am open to negotiation and willing to discuss the salary package in detail during the interview process.

• I believe that fair compensation is important for both the...read more
Answered by AI
Add your answer
Q4. Reason for left the last company
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited scope for career advancement in the previous company

• Desire for a more challenging and fulfilling role

• Seeking a company with a better work culture and values

• Relocation or personal reasons

• Company downsizing or restructuring
Answered by AI
Add your answer

There will be an assignment test of English grammar which is basic.

Q1. Tell me about past experience
Add your answer
Q2. Some random topic or mock call
Add your answer

Q1. Tell about your self
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and other customer service tools

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service perform
Answered by AI
Add your answer
Q2. What do you know about sales
Ans. 
Sales involves the process of selling products or services to customers in exchange for money.
• Sales is the process of identifying potential customers, understanding their needs, and persuading them to purchase a product or service.

• It involves building relationships with customers, providing information about products, and closing deals.

• Sales can be done through various channels such as face-to-face interactions, phone ...read more
Answered by AI
Add your answer

Q1. Self introduction
Add your answer
Q2. Job description
Add your answer

Grammar, skill, email

Q1. Technical related
Add your answer
Q2. Automobiles Related
Add your answer
Q3. Motor Related Customer Interaction
Add your answer

Q1. Tell me about yourself? Education background
Ans. 
I am a recent graduate with a Bachelor's degree in Business Administration, specializing in Marketing.
• Graduated with a Bachelor's degree in Business Administration

• Specialized in Marketing

• Completed internships at marketing agencies

• Participated in various marketing projects during college
Answered by AI
Add your answer

Q1. What is stock market? Do you know trading? Any calling experience? Are you able to handle rude customers?
Ans. 
The stock market is a platform where buyers and sellers trade shares of publicly traded companies.
• Stock market is a marketplace where stocks or shares of publicly traded companies are bought and sold.

• Trading involves buying and selling stocks, bonds, or other financial instruments.

• Calling experience refers to previous experience in customer service or call center roles.

• Handling rude customers requires patience, empathy...read more
Answered by AI
Add your answer