Conneqt Business Solutions Non Voice Customer Service Executive Interview Questions and Answers for Freshers

BPO stands for Business Process Outsourcing.

• It involves contracting out specific business processes to a third-party service provider.

• Common BPO services include customer service, technical support, and back-office operations.

• BPO is often used to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone,...read more

A call center is a centralized office where customer service representatives handle incoming and outgoing telephone calls.

• Call centers are used by companies to provide customer support and handle inquiries.

• They typically use telephones, computers, and software to manage and track customer interactions.

• Customer service associates in call centers are trained to handle a variety of customer issues and provide solutions.

• Ca...read more