Conneqt Business Solutions Customer Care Executive Interview Questions, Process, and Tips for Freshers

General knowledge questions and some basics grammer questions

Q1. Tell me about your self?
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Q1. Why you need this job?, what future do you see in your upcoming 5 years in this company?
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Q1. What was your last experience and what is your experience over all?
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Q1. Nothing hard questions asked
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Q1. Tell me about your self
Ans. 
I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.
• I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

• I am a quick learner and can adapt to new situations easily.

• I am a team player and enjoy collaborating with others to achieve common goals.

• I am proficient in using various customer service tools and...read more
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Q2. Tell me beautiful places in pune
Ans. 
Pune is a beautiful city with many scenic spots. Some of the popular ones are:
• Shaniwar Wada - a historical fort with beautiful architecture

• Aga Khan Palace - a serene palace with lush green gardens

• Sinhagad Fort - a hill fort with breathtaking views

• Osho Ashram - a spiritual retreat with tranquil surroundings

• Pashan Lake - a peaceful lake with migratory birds

• Katraj Snake Park - a unique park with a variety of snakes and re...read more
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Q3. MopMO
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Q1. Self introduction
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Q2. Given a topic and told to explain about it
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Q1. Where do you see yourself in 5 years?
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Q2. Why should we hire you?
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Q3. What is your family background?
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Q4. What are your salary expectations?
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Q5. Tell me about yourself.
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Q1. Introduce your self.
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Q2. What is your daily routine?
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Q3. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone,...read more
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Q4. How do you deal with an angry customer?
Ans. 
To deal with an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely for any inconvenience caused

• Offer a solution or assistance to resolve the prob...read more
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Why do you want to join here?
If I select you, when will you join here?

Q1. Tell me about your self ?
Ans. 
I am a dedicated and empathetic customer care executive with excellent communication skills.
• I have 3 years of experience in handling customer queries and resolving issues.

• I am skilled in active listening and problem-solving, ensuring customer satisfaction.

• I have a strong ability to remain calm and composed in stressful situations.

• I am proficient in using customer relationship management (CRM) software.

• I have received p...read more
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Q2. 1. What is your daily routines ? 2. Why do you want to work here ? 3. What is your qualifications ? 4. You can not continue your study with work so what do you want, do you want to work here or continue yo...read more
Ans. 
I have a structured daily routine that helps me stay organized and productive.
• I start my day by reviewing my to-do list and prioritizing tasks.

• I allocate specific time slots for different activities, such as responding to emails, making phone calls, and attending meetings.

• I take short breaks throughout the day to recharge and avoid burnout.

• I end my day by reflecting on my accomplishments and preparing for the next day.

• ...read more
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